They always seem focused on what's best for their customer instead of simply making the sale.read more

My husband bought my engagement ring here ten years ago. We are back in town and I stopped by to…read moresee if they could clean my ring which hasn't been done in ages. Irene was so kind, was able to take it back right away, and even checked it out for any loose stones. While I was waiting, I got the play with the "ring bar" which was a ton of different shapes and cuts of diamonds that were in a magnetic setting and could be swapped out with different bands. We aren't in the market for a new engagement rings, but for someone who wants to try different cuts and sizes of stones, it would be great!

I've been here twice and couldn't be more happy. The first time I brought in a broken gold chain…read more They fixed it for around $100. Was it worth fixing?YES. It was broken for several years. Now I can wear it anytime I want. Second time I needed to get battery changed on my fossil watch. $10. It was done less than 10 minutes or so. So well worth it. They are so close to my house. I would hate to drive further out just to save a couple dollars. These are nice people and I have no idea how they stay in business. This is a small 30+ years family business that walking into it feels like walking into a piece of history in a small town. So go find some broken jewelry and see if they can fix it.

These guys are great at repairing my jewelry, particularly my bolo ties…read more I've collected a number of bolo ties over the years. The folks at McCoy have been great at repairing them when I have a little "oops". My wife had them create a custom bolo for me out of a cross. Great folks that do good work.

Years ago I went to Calvins with a Kate Spade watch that needed links removed and they were happy…read moreto oblige. So I don't know the review that says that Calvins won't repair jewelry that wasn't purchased there. Last week I went in with a gemstone ring (*not* purchased from Calvins) that I wanted made into a necklace and they were happy to do it for me. I paid for the repair and a gold chain. When I went to pick it up, it was not what I asked for, but when I explained what I had actually wanted and clarified my thoughts, they fixed it for me very quickly. The woman helping me, Kathleen, was very sweet and I appreciated that she wanted to make sure I was happy before I left the store the second time. My piece wasn't a big-ticket item like their engagement rings or vintage jewelry, but they treated me with respect anyway. My request might have been less expensive at a different store (and they turned down my request to melt down another piece of mine to make a ring, because they don't do that in-house) but their customer service is top notch.

extremely rude and unprofessional sales staff person more concerned with her stomach than her…read morecustomers, dismissive of customer's taste and ideas, taking appointment late and being rude about it, getting up and going for food in the middle of the appt.

Cristy Nix is a gifted artist who talent lies in making beautiful jewelry. She takes the time to…read morepick each stone with purpose and then creates a unique piece. What I love about Cristy is that you can tell her a little bit about what you are looking for, and she can help create a special piece just for you. Each piece created is slightly different because they are all originals.

Cristy did an amazing job on a custom bracelet for my Mother. She took a unique piece that I owned…read moreand put her own spin on a duplication. My mother orginally had my bracelets twin but it was stolen last year. She missed it desperately. Cristy was the only person I found with the will and the skill to help me. She took my idea of duplication and and suggested using family birthstones instead of randomly selecting stones. This was a birthday gift from my brother and I to Mom. She was so thrilled both with the beauty of the bracelet as well as the meaning behind the gift. Cristy even provided a card that listed the meaning of each stone. Just one more step to make this gift over the top. If you are looking for great unique work I would check out Stone Blessings.

Came in to get my tennis bracelet resized because it was too big, and the jeweler said it was 'too…read moretiny' to work on. When I asked for a suggestion on where to go, he said... the mall?! What kind of jeweler can't handle a simple link removal? Pure laziness. Took it to another jeweler, and they got it done with no problem. Moral of the story: Find someone who actually knows their craft! #DoBetter #JewelerFails

I travel to Austin every few months and absolutely love this city--but more than anything, my wife…read moreloves jewelry. I'm always on the lookout for unique, beautiful pieces, and nothing compares to what we've found at Kim Son. Sandy and Huy, the owners, are not only incredibly talented but also some of the nicest people you'll ever meet. Before discovering Kim Son, I had purchased jewelry from other stores in Austin--but those stores would actually send the pieces to Kim Son for setting and repairs. That's how I first came across them--and I've never looked back. Huy's craftsmanship is unmatched, and their pieces are simply stunning. Not only do we purchase all our jewelry from them now, but we also trust them with every repair we need. They're super honest, very fair, and make you feel like family. If you're in Austin, Kim Son is a must-visit--you won't be disappointed.

I stopped in here randomly looking for clear quartz - I knew I wanted to wear it but I didn't know…read morewhat it would look like. The two women in here were so nice, especially after walking in 30 minutes before they closed. They didn't rush me and were both very warm and welcoming. I didn't know that upon checking in (on Yelp) that I got a free donut pendant of my choosing, and neither did the manager on staff - she was excited to learn about the offer! I ended up with a clear quartz bracelet which is just subtle enough for me to wear daily, which is exactly what I was looking for. And I picked an amethyst donut pendant that I carry in my purse. :)

Absolutely LOVE this crystal shop. I frequent it often and always find a treasure or more. The…read moreowner and staff have always been very helpful and knowledgeable. Thank you for serving Austin!!!

I don't mean to sound cliche but these folks are a diamonds...and not rough ones…read more I needed a same day ring appraisal for 3 rings for insurance purposes and I called 8 other local jewelers before finding Matt and Kaitlyn at the Diamond Room in Austin. It seems to be a common theme in the jewelry industry that there's a traveling appraiser that visits each jeweler only once every month or two so it's difficult to get a same day appointment. The Diamond Room gave me a same day appointment and excellent service in their beautiful and private Austin location. But I have to write this review because they went way beyond what I expected. They gave an excellent appraisal of course but also inspected, cleaned and polished my rings. The Crown Jewel is that they use appraisal software that hooks into the top rated jewelry insurance company and my appraisals were automatically connected and within 24 hours my application for a policy was accepted and my jewelry insured. I had already shopped around and the price I was offered was fantastic. And the best part...wait for it...is that I never have to get appraisals every few years. Now that my jewelry is described and documented in the system the appraisals are automatically updated annually. With the price of gold doing crazy things...this is huge...and it saves me a lot of time, effort and money. I'd say that it will actually pay for itself from this day forward. Thank you Matt, Kaitlyn, and Daniel! I appreciate all you were able to do for me.

I can't believe I haven't written a review yet!! I've been using Austin Diamond Room for almost 10…read moreyears now they're FANTASTIC!!! The team (they've definitely grown!) is amazing and so welcoming for any jewelry needs even down to me buying my watch battery replacement with them I have bought already made jewelry - they have a great show room. I've also created custom jewelry with them. My ex-husband made my engagement ring custom with them secretly. After we were engaged I custom created his wedding band to commemorate his grandfather who had passed away and he wanted his old wedding ring. Matt designed it PERFECTLY I'm now in the process of repurposing some stones from some old jewelry and creating a custom ring! Seriously, if you've never designed your own jewelry I highly recommend it's a blast and so meaningful. I also just found out they buy jewelry, certain metal (I had a random ounce of pure silver ‍) and some coins too which I never knew until the other day. SCHEDULE YOUR APPT AND ENJOY!!!! ** I'll update the pictures when my new custom ring comes in! **

I went here for a glass stacking class years ago. It was so much fun and they did a great job…read moreteaching all of us. I walked in a novice and walked out feeling competent! Will be back for future classes!

I've taken a few classes here and if you've ever been interested in stained glass or fusing (or if…read moreyou're skilled already and need to buy glass/supplies) this is the place to go! I tried a one time class (3 hours) in the winter and made a snowflake and it made me want to try more classes out and learn how to do bigger pieces- and they have a lot of class variety and dates. I did their 6 week copper foil class and then a 4 week stained lead class. Kris and Lisa are both amazing instructors! I learned so much utilizing the two different techniques, and they're so helpful and knowledgable- always making themselves available to answer any questions you have. You can also use the workshop space outside of class time if you signed up for the 4 or 6 week classes (call ahead and make sure no other classes are going on). I haven't been able to do any fusing classes yet but I hear from everyone who has taken any that they're so fun. They also do repairs and sell stained glass pieces inside- They got it all!