I bought a Shop vac about 10 months ago and a couple of weeks ago the hose snapped in half I emailed atwoods about it and with in a day Austin one of the Store Managers called me and asked me a few question about the shop-vac when we finished talking about the part that broke he asked me to bring it into the store it took me a couple of weeks to get there, when I did Austin went above and beyond what I thought would happen and made it good with a new shop-vac. Thank you read more