I purchased a recliner from Hank's Furniture of Rogers, AR in late fall of 2024. I also bought an…read moreextended service/warranty. Once I got the recliner home and setup, it was fine, but within weeks it developed a lean to the right and it leaned forward as well. Over time it worsened, so I put padding under the recliner base to correct its issue. In early August 2025, I decided to contact Hank's furniture about my problem. I filled out their online warranty claim, waited ... and then called about my warranty claim. Hank's did not contact me in return until I again contacted them again, OVER A MONTH LATER. I called and weeks later, Hank's sent out a repair tech to my house. So, the initial issue was dealt with almost two months after my warranty claim. However, the repair tech did not fix the chair by his replacing the base. I could tell when the tech arrived with the part that it would not fix the issue. He even stated so himself that it may not solve my issue.
So, my issue remained unfixed after 2 months since the warranty claim, even with my extended service/warranty. The salesman, PB, ignored me as well. I then notified Hank's management, another-again, ...about my unresolved problem. This is where I pretty much stopped hearing from Hank's about my issue. I emailed them and called them only to get unreturned phone calls and ignored email replies. So, I contacted Hank's management about my unresolved issue and warranty claim. I let them know that I was going to pursue this matter further until I get the repair service I paid extra for and my recliner fixed. I received No Replies.
It is now late November 2025 and my chair has had no attention from Hank's Furniture. Nothing has been accomplished since my initial claim over 4 months ago. Despite my warranty claim and service/extended warranty purchase, ... NOTHING since September. Because of Hank's unresponsiveness to my continued issue, I contacted the manufacturer of the recliner and they worked to resolve the issue for me, WOW SERVICE! With further research and dialog, it was then that I learned that Hank's furniture does not have a good reputation of service. Well, that pretty much echoed my own experience with Hank's Furniture. It is now approaching Christmas 2025 and I still have not heard from Hank's Furniture in over 2 months since my last interaction with them. It is now approaching 5 months since my initial warranty claim. ... !Hank's Furniture Still Ain't There!
IN CONCLUSION, I WOULD NOT DO BUSINESS WITH HANK'S FURNITURE. I am a regular nonconfrontational guy, who just desires to be treated fairly and get what I paid for. However, Hank's Furniture has a reputation of poor service and 'disinterest' after the sale, which I experienced. I WOULD NOT BUY AN EXTENDED SERVCE/WARRANTY from Hank's Furniture also. In fact, I will be asking for a refund on my extended service/warranty purchase because it is worthless. You can shop Hank's, but from there ... BEWARE.