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Fort Smith, AR

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Bath & Body Works

3.3 (4 reviews)
Closed • 10:00 am - 8:00 pm
Updated 3 months ago

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Ulta Beauty

Ulta Beauty

1.8(21 reviews)
1.9 mi
•$$

Very poor customer service and lack of kindness at this particular location. Pick up text did not…read morestate that you must show a license in addition to the barcode. My husband went to get my license and while I was waiting the manager lectured me. Will not return and contacted customer service. Switching to Sephora ‍

I booked a blowout service for my birthday last week- and my hair was past the middle of my back…read more When I was in the chair my stylist noted that I didn't have any layers in my hair and that if I did it would make my blowout look better. I agreed to long layers (as I've had them before and knew that they shouldn't take too much off the overall length) and she washed it, cut it, and styled it. Imagine my surprise when my hair is now shoulder length. She had cut over 8 inches off my hair and also didn't add any "layers" to boot. I am extremely pissed and will not recommend any body I know to receive salon services- even a blowout- at this location. Paid $75 for them to chop over 8 inches off of my hair that I absolutely did not agree to. Edit: I went in to request a refund and the store manager (I did not catch her name) was extremely helpful. I ended up receiving a full refund for the services. I still wouldn't recommend the salon to others and of course my hair won't be magically lengthened, but the customer service was excellent and the store manager definitely helped soften the blow from my terrible chop.

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Bath & Body Works - cosmetics - Updated October 2026

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