Allan at the Oakland, TN provides awesome customer support!! I will definitely choose OReilly in…read moreOakland over the AutoZone across the street, just because of the customer support I have received at O'Reilly.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I thought I had an issue with my vehicle electrical/charging system. O'Reilly previously tested the…read morebattery and alternator in their parking lot. This was a two month old battery. They all tested fine. I left that day and still had a charging issue. About every week or two, I would need to boost this vehicle off. Battery/alternator okay...no parasitic loss...no electrical shorts or blown relays/fuses...what could be the problem? I took it back to O'Reilly. Raphael started researching the vehicles battery application and found the problem! I had been sold a smaller capacity battery. While this small battery had enough charge to start the vehicle and run it for a few weeks, it was slowly discharging energy up until the point it could bo longer start the vehicle. Raphael and Hunter fixed my issue! Great job Raphael and Hunter!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I just had leather seats and seaters installed for my 2013 FJ Cruiser. Southern Automotive did a…read morefantastic job. Their service was fast, friendly and looks amazing. Their communication was before, during and after the install was unexpected. Highly recommend their services.....I'll definately use them again!

gave me information on original product I was looking at, offered alternative that would work in my…read moretruck. Love it! FAST turnaround time as well. Excellent work and warranty on their labor as well. The whole team was very personable and easy to work with. Made extra care to make sure I clearly understood the product being offered as an alternative before they placed the order. 5 STARS!!!

Very helpful and customer service was quick, kind, and professional. They were very busy,…read moreacknowledged me and helped me as quickly as possible.

I visited your store number 20266 on Highway 64 in Lakeland, Tennessee 38002…read more The reason for my visit was that my Autozone Platinum battery was failing. I wish to commend Mr. Sherrod Barnes for outstanding customer service. Mr Barnes is very knowledgeable and friendly, has a super smile, and is helpful. Mr. Barnes's customer service level is why I only shop at Autozone for my automobile needs. Please pass on my thanks to Mr. Barnes, Thank you for your time, Mike

This AutoZone location & employees are the very best! They are knowledgeable, skilled, kind &…read morecourteous. The store is clean, well organized, well lit & in a great location. Eric & Mo helped my daughter with her car & treated her like family. They were both excellent representatives of a great company. Highly recommend if you need parts & would like employees who go above & beyond for their customers. We will be back & are so grateful for their wonderful service! Thank you Erick ( sorry not sure on spelling ) & Mo!!

Amazing manager didn't hesitate to help me a 77 yr old woman who is clueless about cars. He went…read moreout of his way to fix my problem without any purchase and with a smile !!!

This location is full of unhelpful assholes. They don't take any initiative to show any signs of…read morecustomer service. If you tell them the exact part you need and ask them to help locate it will just point to an aisle. They would rather finish their conversation with the other employees than ring up your product.

Same know nothing know it all attitude that 75% of their employees have. Asked them to check my…read morealternator because I was getting low voltage and all tested ok. Then told me I shouldn't have bought such a crap battery because the "amps aren't enough to push a charge". Then walked away after I told him I bought that overpriced battery from them.

I want to like this place since they are locally owned, but I have no choice but to say do not give…read morethem your business. They will overcharge you for parts, labor, and fail to execute agreed upon repairs. About 3 months ago my brakes seized on my car. I brought it here, since the other shop in town is notoriously bad at communication. They called a few hours after dropping my car off, and let me know I needed an entire brake replacement. Cost was over $2k. Ok fine - I needed my car back soon and didn't have time to get other estimates. They replaced all 4 brakes, pads, and rotors. I got the car back after a few days, and noticed a loud clicking sound that was consistent with the wheel speed. Brought the car back in - they said they found a burr on one of the rotors so they resurfaced it. I got the car back, and there was still a loud clicking. Brought it back a third time now and they had it for a few days "diagnosing" it. They told me they took the brakes off and put everything back together and couldn't find the issue. One of the mechanics told me it was because my car has rust (makes no sense since the clicking was in rhythm with the wheel speed). Picked it back up, and decided that weekend to find the issue myself with a buddy. Took us an hour - a tension clip on the calipers was completely misshapen causing the pad to move within the caliper. Had they actually tried to diagnose the issue and take the brakes off they would have noticed that this tension clip wasn't tensioning anything - it was loosely fit into the caliper. Ended being an $8 fix with a new clip from Autozone. A month or so later, brought my wife's car in for a failed AC. They had the car a few days, and diagnosed a failed actuator. Charged us $1k in labor and parts to fix it. Picked the car up, and a few days later the system failed again. Brought the car back, and after 3 more days was told by Eric it's the AC compressor and it'd be another $2k to fix it. I let them know I needed to get other estimates - I had just spent $1k there for it to get fixed so to be charged another $2k was ridiculous. They sent me an invoice estimate for parts and labor. The AC compressor kit they quoted from Napa was $799. I found it on Napa's site for $450ish. Called and let them know that I found the parts cheaper, I'd buy the parts and bring the car in for the service. Eric told me no problem. Received the parts this week and tried to set up an appointment with Eric. Eric said to just bring it in. I called yesterday and spoke to Eric again. knowing it's a holiday weekend, I asked if he could get to it today 5/22. He told me to get in in early and they'd do it. The night of 5/21 I dropped the car off with all the parts in the trunk so they'd have it first thing. My wife called today 5/22 in the morning to make sure they had everything and would do the repair Eric said not to worry they'd get to it today. Called back at 430 or so, and we were told they hadn't even started it. We went to pick it up and spoke to Tim and the lady at the front desk. I asked what happened, and he said Eric was supposed to call with a labor quote (which Eric had already provided to me in writing) and he never did so. So instead of calling and telling us the labor, or telling us they can't get to it today or whatever, they left us hanging with a car with no AC. Picked up the car and there was ZERO effort from Tim or the lady at the front to try and retain our business. No effort to make an appointment for us to have it fixed, or to try and correct the situation. They've already taken over $3k of business from us, so I guess lesson learned. DO NOT come here. I have zero confidence in their technicians and their lack of communication will leave you hanging as it has us several times now.

I went to go get my tires filled up and my back tire patched up which they did correctly. They told…read moreme it was for free and to not worry about it. As as one of the guys backs up my car from the shop, he closes the shop down cause it was 5:30. I noticed as I was pulling out the parking lot my car was pulling to the right really bad. I decided not to bother them about it but I hopped onto i-40 after, and my front tire blows.

Xaiver is the best! He is so helpful and great at his job. He's got good things coming to him.read more

Xavier was able to help with multiple requests in an efficient and timely manner. He was friendly…read moreand informative. Great service!!!

My car battery was dead so I called AutoZone to see if they…read morecould deliver a battery to my house. The store clerk told me that they don't deliver.But to my surprise the store manager Alford Williams got on the phone and asked me how close to the store I was and told him less than a mile away.He said he would come to my house and bring me to the store and I could buy a new battery and he would bring me back home.It was such a blessing because I had an appointment that afternoon .