So, they sent my item fedex, a stupid thing to do send it via this way since they are unreliable…read more Package was supposed to be delivered by 4:40pm it is not 6:55pm no update on the web site and when I called the store the person was clueless and rude. Sad part already sent my wish list and now I have to decide if it is worth picking up. They were just horrible people and did not appreciate the lack of help with the money I have sent there over the years. Maybe we should boycott buying from this store.

Store associates don't have a clue about there merchandise. Gave me incorrect information about the…read moreyearly calendars and had to unnecessarily check 4 stores to actually get the correct product. Wide selection of cards but way too much going on to even find stuff.

I returned a couple of purchases and found the service and return process exemplary. Both clerks on…read moreduty greeted me warmly and asked how they could help me. These ladies made returning the items quick and easy. They also informed me about sales and offered information regarding the store's Pin Trading program. This location has become my new BoxLunch store.

Box lunch is located in the Arrowhead Towne Center shopping area. Given the name of the store, I…read morehad no guess as to what they sold except for what I saw in the windows. They carried T-shirts, movie character dolls, clothing and other items Staff were friendly. I had to ask about the name of the store. Come to find out that they donate a part of their proceeds to the St. Mary's Food Bank. Thus, the proceeds would provide a box lunch for somebody. Now it all made sense. However, without asking, you would not know. They should put an explanation up on their board to inform customers about this good cause. Shared parking lot outside.

I love Hobby Lobby! I love decorating for any holiday and I can always find something here. The…read moreprices are super reasonable and the quality is fine for what you pay for. They regularly have coupons as well!! Every employee I have encountered is helpful and friendly. Checkout process is quick and efficient as well. I'll be back soon for more decor I probably don't need! lol

Please stop trying to turn Hobby Lobby into a Home Goods!…read more More ribbon, not less! More card stock and paper crafting supplies! Now that Joanne is gone, how about increasing your fabric department? Less home goods. More HOBBY.

My lovely fiancé took my ring in for the first time since I got purposed for a clean.. They did an…read moreamazing job cleaning & keep it shiny! I am in LOVE with my beautiful Vera Wang Love Collection Ring! I am one happy fiancé !! **My fiancé got the rings last year on July 22, 2016 the very first day I was just looking at rings (okay I lied, I dragged him in the store..LOL) & when I tried on this ring he knew I loved it so he bought it after we left the store without me knowing! On New Years 2017, he asked me to marry him, I said YES! I can't believe he hid the rings & the receipt paid in full in a safe so I wouldn't find it.. he sure knows how to surprise me! Let me add, he also got me a promise ring before our son was born, so he got 3 rings & a tennis bracelet behind my back..lol.. He's definitely a keeper!**

I special ordered a Family necklace, white gold with 5 gemstones; needless to say not the cheapest…read moreof items. If I had received it, well worth the cost. Unfortunately, it still hasn't arrived. It was out for delivery a week ago and never arrived. The most frustrating part, No one will help me. They've basically stolen my money, as the charge cleared my account over a week ago, and have no intention of helping me get it back! Worst customer service EVER!! The store completely blew me off,according to them they don't handle that (even though I ordered it at their store), I need to call customer care. I did that, they said call UPS, I already did that, they said contact Kay's. I tried again through Kay's chat center, who text saying someone will email you. Noone has emailed. I tried to email them, they won't communicate with you unless you fill out a form and submit it to have someone email you back. Ludicrous! I called the store again and asked how do I get my money back? Their response, We don't handle that. There is NO ONE that will help me either get my necklace or get my money back. I feel like I'm dealing with some sort of fraudulent scam company on the internet not a well known Jewelry store. I should have looked at the reviews before purchasing from them. 1.8 to 2.6 stars is their avg. I WOULD GIVE 0 STARS if this let you select less than 1.

I had an issue with furniture I purchase at bobs not bobs fault I had a dining chair that broke at…read morea party. I had trouble getting their warranty dept to help me with it I brought the concern up to the manager at the store not only did she handle it with the upmost professionalism she did everything for me and got my replacement chair with no more stress about it. India was great ! Ray the sales person and all the representatives have been great and no pressure on sales

They state that they will exchange your mattress @ no charge. DON'T believe it. They charge you…read more$175. to deliver it. They don't tell you - it's in the fine print you get after they have your money. Who reads THAT! When you spend $10,000 on 2 bedroom of furniture. Have a couple of other delivery issues you would think that the customer service would kick in and they would deliver at no charge. The second mattress was less expensive than the first and they stated they would normally want the customer to but something else rather than give a refund. NOT A HAPPY CUSTOMER!

Visiting this store has been my favorite for years. The top reason even over the delicious candy is…read moreKaren!! She is the absolute BEST!! always always caring and always a smile on her face with the best service. No matter how long it's been she always makes you feel like you were the only person in the store.

I used to love coming here because the employees were always so friendly. I visited with my son and…read moreKaren was the employee working. She snapped at me multiple times, the first time when she offered us samples she my son asked her a question. We got a custom box and she was very impatient and aggressive while we chose our chocolate. She told us one price for the box, but it was $6 more at the register. I asked about it and got snapped at again when she could've told us the price varies to begin with. Then, after she rung me up, she dropped the box and half of it fell on the ground. I patiently waited for her to replace the pieces that fell. Then when I didn't answer a question she asked how she wanted me to, she yelled at me. What a terrible experience.

My experience at this store was extremely disappointing today…read more My son had received a fitted hat as a gift from a friend for his bday. The tags were on, and it was in the Just for Sports bag. Unfortunately, the hat didn't fit. So we went in and asked if we could do an even exchange for a larger size. The first employee told us it wasn't a problem and helped my son locate the correct size. All good. We took the new hat over to the cashier (a different employee) and we were informed that exchanges were not allowed without an original receipt or the original credit card used. Clearly, I don't know how they paid for the hat. Regardless: Store shopping bag All original Tags Zero help. Lesson here: do NOT buy gifts at this store. Something as simple as even exchange is impossible unless the original purchaser is present with a receipt or credit card used. So now my son has a $41.99 hat (plus tax!) that will sit on his shelf but will never be worn. Pathetic, poor business practices in my opinion.

Do not buy here. They're " polices " are absolutely asinine…read more Even with a new item and a receipt, they won't trade sizes. I can understand stuff being out of season and not wanting to give a refund, but not trading for a size that fits when their are dozens of the items just sitting there. Over a few days . They could, but they choose to be cruel. Heartless jerks reading off a script . Buy online . Let this place close .

I love shopping here! There is a cozy, friendly atmosphere and the staff is very helpful. I can…read morealways find books to read. They also have great gifts and cards. Highly recommen!

5/5!! An employee opened the doors for everyone entering and…read moretold us the awesome promo they were having. I appreciated how clean the store was. The displays were nice and fun. The romance selection was just MAGNIFICENT. I thought everyone was really nice, had a personality and enjoyed their job. It makes me happy to see people doing what they enjoy.