This is by far the worst customer service and oddest behavior I have ever endured as a customer in my 30 years in entertainment and working with so many vendors for our merch tables. My band, High Lonesome, we just moved here from Georgia and we made a huge mistake trusting Atomic Prints. First I will list all the mistakes that were made in 3 total orders.
They ordered an extra large sweatshirt for me, I asked for a medium, it's my sweatshirt, I know what size I am, but she called me a liar and never really apologized for that. I ended up paying for that mistake by being the bigger person and saying ya know what I can sell that, so I bought it even though I didn't order it. Then she mixed up a bunch of sizes and was short some shirts on an order. Heidi, she passes the blame on everyone, she gave us a bunch of excuses about her production team there and her vendors. I don't care it sounds like a personal problem. All that being said, we figured ok theres no way she is going to screw up another order. Last week I called for a quote on some shirts, she sent us the quote and without any written or verbal agreement she pushed the order through. I don't know if she did it because she has a problem focusing or if it was malicious but I can tell you that the way she treated my wife with her tacky tone and speech, that is the end of our business relationship. Heidi, the owner, was extremely disrespectful to my wife and I will tell everyone I know in this town who is looking for print work to go elsewhere because the way she treated my business and my wife, I won't stand for it.
Today I went and picked up an order that I did not make. Not because I was wrong, but because we needed the product which was on a much bigger order that they will never fulfill with them because they have lost our business. When I told her that we would no longer be using her services she sent me a nasty low life response. The truth is Heidi owns this business but she doesn't know the first thing about good customer service and I really question her work ethic and mental acuity considering how incredibly rude she was, how scattered and inconsistent her process is, and not to mention the constant accounting errors.
You lost our business because you lacked even the lowest amount of respect for us talking to us like we were dogs in your emails. We will be cheerleaders against your business and refer folks elsewhere. read more