Updated to 3 stars from 1 star. We finally got our money returned about six months later even…read morethough root cause was not vetting my brother's insurance. Many phone calls were involved and thus frustration and wasted time.

I rarely write reviews, but I felt compelled to share this experience because I left my medical…read morevisits feeling deeply disrespected and unhelped. I have also shared this same experience via Google reviews. Similar to another reviewer, I had a very negative experience with Mariah Black, a nurse practitioner in the APCC program. Throughout my visits, I felt I was treated more like a customer being dismissed than a patient seeking medical care. I came in for an existing health condition and requested time off from work to focus on recovery. Rather than discussing my symptoms or collaborating on a treatment plan, my request was denied. I was told that I had "plenty of time" to recover and that I should "find another job" if I was uncomfortable going back to work. I found this comment extremely inappropriate, dismissive, and lacking in empathy. At no point did I feel that my concerns were genuinely listened to or taken seriously. Instead, my attempts to explain how my condition was affecting me were repeatedly being brushed aside in favor of her own assumptions and beliefs. Additionally, I expressed that I had financial concerns and could not afford one of her proposed recovery options. At the time, I was reassured that this was understood and would not be an issue. However, I later discovered in the clinical notes that this was documented very differently. The notes stated that I failed to follow the treatment plan, and this was then used as justification for denying me additional time off from work. This contradiction left me feeling backstabbed and left me feeling misrepresented and betrayed. I have been a patient at the Southborough medical practice my entire life, but will now be looking elsewhere for care. I expected compassion, honesty, and collaboration from medical professionals. All of that was entirely absent here. If you are assigned to Mariah Black, please consider my experience when deciding where to seek care. I would not want anyone else to feel as dismissed and unsupported as I did.

Dr. Carlson is very nice and welcoming to new patients. The office is great at getting you in when…read moreyou need an appointment. They have many residents that are training through UMass that accompany doctors in appointments and take appointments. I've seen residents twice when I needed an appointment at short notice and they were great. I've never had a problem here, Dr. Carlson made me feel very comfortable when coming in the first time. The office is in a great location, and everyone is very nice and helpful. I definitely recommend.

Dr. Freitas has had a profound impact on my life, with just the right advice and medical…read moreintervention at key moments along the 25 years I've seen him. His blend of practical professionalism and knowledge, along with caring and humor, is increasingly rare as I compare notes with friends who loathe their GO. Front desk staff isn't as remarkable, no doubt, but it's a small price to play for what you're really there for.

The best dr office, dr Freitas is the best dr I ever have…read more Very friendly and professional staff. I get help every time I needed.

Dr Nurnberger is an excellent doctor. Very caring and listens to all I have to say. The office…read morestaff is efficient and cordial.

I found a great GP in Dr Correia and have been seeing him for 5 years now. Whenever I have an…read moreissue, he's either available for urgent care or one of the office's many wonderful nurse practitioners will see me same day. I get the best care here and they even set up referrals for me. My health has improved dramatically in the last year thanks in no small part to this office.

I went to see Dr Lach in April because of a ruptured implant (he did my original surgery) so I…read morereally wanted him to do my surgery to correct the problem. My visit went great, Dr Lach thanked me for selecting him and spent about an hour with me explaining different options. After that I was practically ghosted. No return phone calls, was told by Gail she had contacted my insurance company when she had not. Also was told I had to locate my own medical records from the previous surgery because office could not find them. It is now June and have heard nothing from Dr Lachs office. This level of care is unacceptable and has forced to me to seek another surgeon.

I was hesitant to write this as I simply wanted to forget it ever happened, but I'd like to help…read moreother women avoid what I went though. I would give this man zero stars if I could. I went to Dr Lach to discuss having my implants removed as I was experiencing some symptoms of breast implant illness. During our consult-- which was the first time we had ever met-- I had my breasts in my hands and was discussing the amount of natural breast tissue I have and was questioning getting a breast lift when we remove the implants. He made a comment along the lines of how he **usually pays big money for that move at the strip club.** Listen, I'm crude. I love a dirty joke. I even love a good stripper joke. But I do not know this man. This was my first time meeting him. And he is a DOCTOR. I am vulnerable. I am naked. And now we're sexualizing my body comparing my CONSULT to a TITTY BAR. This is not the time, nor place for this joke. It could not have been more unprofessional. I was so taken aback by it I truthfully didn't know how to respond, I think I just gave an awkward laugh and tried to keep it professional and carry on with our apt. I wanted to discuss some other areas I was concerned with and see if cool sculpting could work or what my options could be... (I want to also note here I am no stranger to these appointments and have met with many plastic surgeons. I've had many consults in my life. I know how they go, and have worked with true professionals in the past. I know what to expect. Nothing like this). He put his hands between my legs and cupped my inner thighs and the way he.... Lingered..... was disgusting to say the least. It wasn't professional, it wasn't a consult... he held the palm of his hand up against the veryyyy top of my inner thigh for way longer than was appropriate. Some creepy breathing also took place. It was all just creepy. And I'm not someone who gets creeped, spooked, or offended easily. I've had consults before. This was not a professional "consult". Why are we cupping my upmosttttt inner thigh? You know, the spot directly next to my vagina. When I left, and told my mom what happened. She's been going to him for a couple years for botox and things. At first she was like *omg what no, no what I can't believe that*. Only to then go "although..... when he went to pop my breast implant encapsulation, he stood behind me to grab the breast...... he popped it from behind me and I could feel his boner in my back". I was upset with her for sending me in to see this man in the first place... but also felt bad for her being too naive to know that "boys will be boys" does not apply to doctors. Especially ones who are dealing with our naked bodies and breasts. Don't even get me started on his filthy operating area. The "operating room" is basically in his waiting room. There's dust balls everywhere. It did not look clean or sterilized at alllll. It looked like something you'd expect from someone performing operations from their living room in Tijuana. Even had he not groped me, there was zero chance I was letting this man open me up in this room. Overall 0/10. This man should not be practicing medicine. He should be on a sex offender list.

I was impressed with my primary care doctor, the nurses and the assistants. I felt confident that…read moremy care was being managed. It was fine while I had a commercial health plan. I'm newly retired and have just started on a Medicare Advantage Plan. Unfortunately, CRMA only takes Tufts Medicare Preferred advantage plan. That's the only one. That stinks. It makes me wonder if they really want to service Medicare patients. I had researched the Medicare Advantage options, and for me the Tufts plan didn't cut it. I am an established patient with several specialists in the Mass General Brigham network. All of them took the Mass General Brigham Medicare Advantage plan. It was only my PCP who did not. Several of my specialists did not take Tufts Medicare Preferred. I was faced with having to find a new PCP and keep all of my specialists, or to keep my PCP and a couple of my specialists. Changing doctors is a royal pain, and getting a first appointment seems to typically take a year. My medical situation is that would not work for me. I had selected my PCP at CRMA, because they are part of the Mass General Brigham network. If they were not, I wouldn't have gone there. One frustration with CRMA was with lab work. Patients at CRMA HAVE to use their office. I once tried to use a Mass General Brigham lab. They cannot see the lab orders from a CRMA doctor. I am guessing that CRMA is trying to keep revenues from lab testing. Just a guess.

I've gone there for a long time, and like the people who work there, but they seem to have a…read moreprickle with anything having to do with the phone. Whether it's getting back to me, or calling the pharmacy, it's a crap shoot if it will be done. This can be very frustrating.

I have been seeing Dr. Kramer since we were both much younger ladies; over 20 years! Back in the…read morelate 90's/early 2000's I had a full blood work up including HIV antibody screen. I was very paronoid due to a former questionable sexual partner and the onset of excessive night sweats. Shelley took the time to handwrite a letter to personally put me at ease: negative on the HIV; night sweats were simply related to the start of full blown menopause. I certainly did not expect anything other than a phone call and will not forget this! I also appreciate the fact that she is big into women's health issues. As I lost my GYN a number of years ago, she now takes care of my pap smears. If Shelley seems abrupt or whatever, you need to be able to speak your own mind and let her know you dissagree, if you do. I have. After all we all know our own bodies more than anyone else and should be our own health advocates. We need to be verbal with our Dr's and I believe this Dr., for one, is OK with that.

After being with this practice for 20+ years, they dropped me for missing too many appointments…read more Blessing in disguise because the all new staff is crap. Sent me for a $700 scan that I didn't need, and consults for having my boobs removed, when I didn't need to. I would highly NOT RECOMMEND this office.

Staff are so friendly here! My child loves coming and has gained so many important skills. I'm so…read moreglad we chose Barrett. they've been around a long time and know what they're doing- and do it well!

When I tell you that coming to Barrett four months ago has changed our lives, I mean it with every…read morefiber of my being. It is frustrating to me to think about if only we could have come here three years ago where our progress could be. From the moment I made the first call the staff has been respectful and helpful. Helping guide me on my unexpected journey. Between doctors, insurances, my daughter's school - no matter the situation the staff at Barrett Family Wellness has always been there for me and my family. When it comes to the well being of my child I would not settle for anything but the best and that is exactly what I have found at Barrett Family Wellness.

Awesome Doctor, very willing to explain and discuss decision and process with patient.read more

The billing department is poor at best. I had a claim issue for three months. The initial invoice…read morewas because Charles river billed the 2ndary insurance as primary, causing a retraction in payment. When I called the billing department back in June, I provided the primary insurance information and I was told the claim is being sent back. Then in July I received another bill. I called the billing department and was told "the claim was resubmitted but there is a balance", I explained that the balance should be submitted to the secondary insurer. I was told that they will do this. Then in August I received another bill. I called the billing department and asked why am I still receiving a bill. I was told that the claim denied stating that there is no primary doctor listed for the patient and that I would have to call my insurer to fix the problem. So I called my insurance company and was advised by the insurance company representative that the claim was never sent back in June. The provider, Charles River Medical Group, did not do their due diligence when they didn't resubmit the claim. The insurance representative asked to call Charles River billing department to resolve the issue and put me on hold. The insurance representative came back and stated they had to tell the billing representative how to reprocess the claim. The billing person at Charles River should know how to process a claim and resubmit a claim. Because of their lack of reprocessing this claim they would rather send the patient a bill. Horrible! I also filed a grievance with my insurance company.

The billing isn't exactly above board. I had a suspicious mammo on one side in Jan 2025. Came for…read morefollow up in Feb 2025 and that side was okay (out of pocket cost $625) but they said to do 2nd follow up again in August (6 months) just in case. Thankfully that side was still fine (out of pocket cost $416). Scheduled what I believed to be my yearly mammogram Feb 2026 but they apparentally wanted to bill this as a 3rd FOLLOW UP. This "follow up" however was for both sides and was no different than any other standard mammogram I have ever had except this one costs more than $500 out of pocket. Therefore, this yearly was not covered. So all told a suspicious finding that has now been checked 3 times cost me more than $1500 out of pocket. Lesson learned. Questions the number of endless billable follow ups, especially when they are the exact same as standard mammogram.