The Shem Creek Memory Care program is very poor. They use Agency nurses constantly and they're not…read moretrained to care for demented patients. They say they use a Program that groups residents...never happens. Those that talk are sat with those that don't communicate. They use cloth seats on chairs that are soiled with Who knows what.... The caregivers put everyone in fronof TV ALL day if possible and sit and talk...who knows who checks on those in their rooms. The nurse, Natalie, is very good. But she's one person. They rarely will answer phone. Place smells like urine...rooms seem never clean and smell. Don't wash soiled dirty and wet clothes daily. They leave dirty depends in trash all the time rather than bag and remove. Don't make sure your LO was their hands...come on isn't that basic hygiene. The cushion I posted had urine all over it and the "caregiver" covered with fresh pad to "hide" it. I found when I got there. And the Director of facility , he seems to not really care if there's a problem. They have a huge trash can at entrance which is gross...he basically said too bad. SouthBay thrives on Independent Living...the Memory care is just to get you to the Independent Living part. Families have to help,provide activities...how ridiculous With what you pay. They don't provide what they preach. Don't place your LO here. Gave it a 2 because we have little options in Mount Pleasant...but I found a great one thank the Lord!

From the owner: Shem Creek Health Center, located on the twenty-four-acre campus of South Bay at Mt. Pleasant,…read moreoffers a full range of health care services to meet the needs of the individual. Offering in-patient and out-patient rehabilitation, assisted living, memory care, and skilled nursing care, the staff of Shem Creek provides services for not only the residents of South Bay but also the surrounding Mount Pleasant area. Shem Creek Health Center, in affiliation with MUSC Health, will accelerate your return to your previous quality of life...or provide the quality of supportive care that you deserve.

I am very happy with the Mt Pleasant ProgressI've group. Friendly and very professional staff. Got…read moregreat results.

Tabitha was annoyed that I requested my records. She proceeded to give me two numbers that I…read morecalled and waited 14+ mins with no answer. When I called back, she gave me a website that did not allow me to access my records either. I called back again, and she then told me that her policy did not allow me to pick up my records even though she had hard copies in her office. Needless to say, this was unacceptable. Go here if your insurance won't allow you to go elsewhere. Otherwise, go anywhere else...

Wow what can I say. I was transferred to the Reserve from Summerville medical center so I could get…read morePhysical Rehabilitation since I had just had me leg amputated. Biggest mistake I could have made was to not say NO. They got me into the room and were supposed to do a workup on me, check for cuts and bruises and things. But it never happened. One day a nurse comes in and asks me what arm did the do a TB test on. This was confusing since they never did that test. Now remember this is supposed to be a Healthcare facility which should be as clean as possible. It wasn't.i was there for 15 useless days and my room was never swept or mopped. It was disgusting.my food when I got any was cold and the iced tea frozen. There was a flue outbreak there and I never got down to the rehab room for what I needed. There is so much more to say that's negative about this establishment but I just don't have the energy to write it. There were a couple great nurses and the PT and OT people were fantastic. This was the homes savings grace. But I will die before going back to the Reserve. So if you have a loved one who needs this type of place DO NOT PLACE them here

I had to call 911 because no one answered my wife's call bell or screaming in agony for more than…read morean hour in addition to not answering the phone when I called to find out why. It was only after the police completed their welfare check that my wife was transported to the emergency room where they determined she had an acute gallbladder infection and gallstones lodged in a pancreatic duct. Further transfers to a hospital that could perform the GI procedure to clear the condition --only after three days of tachycardia where her heartrate never fell below 140bpm. Very interesting claim to be a skilled nursing facility. Let's not forget the rehab part. She was there to regain strength and return to her feet after a 10-day hospital stay. After 20 days, she was assisted to her feet a total of 4 times. I am sure you collected the $$$$ from Medicare, but we did not collect the healthcare they paid for. Lesson learned: Your facility is barely fit to qualify as an animal shelter.

First there is one nurse named Dawn who should be running this place . 10 stars to her. BUT this…read morefacility is horrifying in ever aspect of operations, filthy, unsanitary, building cleanliness, front office staff ill-mannered,, food not fit for animals, halls full of waste/ human waste, beds with torn sheets, no toilet paper in bathroom, smells beyond disgusting, nursing staff un-compassionate. Absolute the worse place I've ever seen. Some patients screaming for help, people just lying around waiting to die.... I will go to DHEC and make a formal complaint. Please don't go there unless you want to die with no dignity.

I cannot say enough wonderful things about this recovery program. I am a mother who has watched her…read morechild suffer for years with addiction. We have traveled throughout the country and NEVER can I say we have ever found a loving, caring and professional family like Lantana. I cannot thank Warren and Dom enough for the personal care and support they have given to my son and myself. Their commitment to every individuals recovery is above and beyond! As a mother who is hundreds of miles away, I can rest my head on my pillow at night knowing my son is safe and cared for. Thank you to the entire Lantana team for all you do! Maggie S