Duane K. Johnson General Manager…read more East Region 602 New Goff Mountain Rd. Cross Lanes, WV 25313 Main: 304-769-1012 Cell: 615-362-8197 Duane.k.johnson@cummins.com Salesandservice.cummins.com 06.20.2025 To whom this may concern: We would like to make you aware of outstanding service we received from the above Cummins Service shop. My wife, myself, our son, daughter-in-law and five grandchildren (21, 10, 6, 2, and new born) were experiencing engine problems on a stormy day with our 2021 Newmar Dutch Star. We were returning home from Owings, MD. On June 19, we were assisted by a Cummins mobile technician on the evening of the Juneteenth holiday. He advanced the diagnosis of our problem, It seemed like a sensor issue. But further diagnosis was required. Fortunately we broke down near not just a Cummins Service shop, but this one in Cross Lanes West Virginia. What a model for professionalism and customer service. The mobile driver offered a safe place to boondock over the night close to the Cummins service shop, away from traffic. Those of us that wouldn't fit in the mini-van we were towing stayed back so further diagnosis and service might allow us to get home with the RV, and not have to abandon it, and have family travel to pick the rest of us up. The next business day we were graciously received and made comfortable in the waiting room, while our RV was further evaluated to diagnose our problem. We were allowed to keep our 8lb dog with us who received many pettings and compliments. We were offered water and restroom facilities while we waited. Luckily the problem, when found, was easy to fix. The service team was able to determine the original purchase date (we are second owners) and provided that information to us in case it was a warranty issue. They also told us to remember that the warranty expires on May 3, 2026. After a thorough diagnosis and troubleshooting procedure, they found the needed parts from a local NAPA dealer. They provided other suggestions related to reaching out to Newmar about something that might fix the problem in the future. An extra blessing was being invited to share in their company staff's pitch-in lunch. All of the staff were friendly and welcoming, and we enjoyed eating lunch with them right before we left to make the drive home. This level of service to help us get home, the warm welcome, and sharing will never be forgotten. This shop has real people helping real people in real time.

We were outside Charleston, WV when the Check Engine icon and words came on our 2019 Tiffin…read more Allegro RED 33 AA. We called and they said come in and we'll run diagnostic and see what's up. Needed a new intake manifold sensor. Not under warranty but an overnight and part on hand so by 9:30 am we are back on the road. Highly recommended.

I've used Mullins electric twice to replace a powered exhaust fan and they've always been courteous…read moreand professional. This time they even swept my floor because debris fell out of the attic. Highly recommend. I called them around 8:30 in the morning and they were there by noon.

We needed to have a chandelier hung in the foyer, so I called four different electricians for…read morequotes. Over the phone, Mr. Mullins told me that he charges $55/hr, with a $75 minimum. Mr. Mullins' quoted price was fair, he was available within a week, and he had good reviews on Angie's List, so I made an appointment for him to come on a day that my wife would not be working. He was in our home for about 45 minutes from start to finish, and told my wife that the charge was $150. She resisted, but Mr. Mullins was creepy and pushy, and so she wrote him a check for $150, then called me at work. I immediately called Mr. Mullins on his cell phone for an explanation, but he did not take my calls. I left two voicemails, with my cell and work number, and he refuses to take my calls or to call me back. He also ran to the bank and cashed his check immediately. In short, he charged double the quoted price and took advantage of the fact that my wife did not know the details of the quote. Do not trust this electrician.

I am restoring a home in Culloden. I called Absten & Sons to look at the gas package unit. It was…read more40 years old. They arrived on time and throughly looked over the entire system. We concluded that the unit needed to be replaced, the ducting system needed to be insulated, and the branch ducts needed to be replaced. That is a large scope of work with a potentially crippling price tag, but that was not the case. They gave me a reasonable price. They ordered the equipment and scheduled the installation for my preferred dates. Chase, Dusty, and Jason performed the installation over a 2 day period working over 10 hours each day. The outdoor temperatures were in the 30s. They were very attentive and focused on the installation and customer satisfaction. The sheet metal work was impressive. The efficiency of installing the new duct work was also impressive. They gave me regular updates throughout each day. The new unit works extremely well. They made a point of showing me the features of the unit and to explain the maintenance requirements. They included 1 year of free maintenance. I was also surprised with the inclusion of new grills for the air returns and new floor registers. Those were added features to the contract. Their attention to customer satisfaction is impressive. I highly recommend Absten & Sons.

I rely on this company for everything. They have installed my new tankless water heater to fixing a…read moremajor leak in my basement by unclogging a French drain that had tree roots in it. Every single employee is kind, knowledgeable, and very trustworthy/professional. Their prices are fair as they are not out to gouge, but to repair the issue and establish trust for further business.

He was friendly, quick and was able to help my Dad feel at ease and replace a fan. We will call…read moreagain if needed. Thank you

Listen up!! When…read moreyou encounter an exceptional professional, you recognize it!! The biggest appreciation post for Joseph Guy of Guy's Electrical!! I am highly impressed by his professionalism, knowledge, and prompt diagnosis of my parents' electrical issues. He provided outstanding support and went above and beyond to help them!! Joseph Guy will take care of you! Give him a call for your electrical needs !!

I had contacted 3 other private electricians over several weeks multiple times &no one returned my…read morecall. Then when I called MMG on a Friday to inquire about that electrical work I needed done, By Monday they were able to come out & give me an estimate. Tyler & Daniel were very nice, respectful, clean & efficient. They were able to go get the supplies & complete the job that day. i would recommend them to anyone! They worked well together & even cleaned up all the mess once they were finished. It's refreshing to see young men want to work hard & have pride in their work.

The tech arrived as scheduled. He was very friendly and personable. I was impressed by the…read morequality of information he shared throughout the visit. The 2x Service Contract for seasonal changes was ridiculously affordable for the visits they will make today and in the Autumn.. He thoroughly examined my system, made the appropriate adjustments and nearly froze me out of my own house while double checking the accuracy of his adjustments. I will see them in 6-months and feel far more secure than when I simply ignored recommended seasonal evaluations and maintenance. I'm older and on a fixed, meager income. This was a good value, professional, easy to schedule. In my opinion, I highly recommend MMG.

My mother contracted RDP Electrical Services Plus LLC to replace her heating unit that had to make…read morea pice to connect the unit to the house she went ahead and paid them for the job and they still haven't come back to complete the job we have made several phone calls and they just keep telling us they are taking care of other priorit customers but it has been two months so if you have them do any work make sure the job is completed before you pay them cause they will just take your money and not finish the job

From the owner: Here at RPD Electrical Services Plus, we have been assisting all residential and commercial clients…read moresince the early 2000s. We specialize in electrical contracting, home stand by generators, and much more. We stand behind our services 100% to guarantee your satisfaction as we are fully licensed insured and bonded to do all the work you deem necessary. What differs RDP Electrical Services Plus LLC from our competitors is we treat our clients like family as we are a family owned and operated business ourselves. Call today.

Update I spoke to the service manager today and after a long…read moreconversation and clearing up our miss communications we corrected the issue completely. From Robin in the office to Mason here at my home and Tim fixing everything we are on track to doing more business. Thanks guys for understanding the problem and resolving it totally.

Had them come out to give me a quote on a sewer line fix. They didn't even scope or look at the…read moreline, stood out in my yard for 5 minutes, gave me a quote for 12k... Had another company come in, they actually scoped the line, took 10 minutes.. they found the collapsed line, and then came back the next day and dug it up, fixed it for $600. I do not recommend them for any plumbing services.. they don't know what they're doing.