Had a fantastic experience at this location. The staff was absolutely wonderful and helped me…read more Thank you for everything! Friendly, warm, efficient, and clean location!

I needed to replace the battery in my key fob. They had the battery I needed in stock. I was…read morehoping they could assist me with replacing it. The cashier told me they were not allowed. She did give me a pair of scissors to open the battery packing so that I could replace it myself.

I finally purchased my Red Rubicon...my dream car. Hamid found the perfect rims. Every where I go…read morepeople stop and ask me where did I purchase my tires and rims. I also got my windows tinted and a light show for the bottom of my Jeep. Big boy Toys is the way to go‼

This is my second time bringing one of my cars to get tinted at Big Boy Toys and they did not…read moredisappoint. I had a 10am appointment and the guy came right out and got started on my MERCEDES CLA 250. I also purchased plates and asked them to put them on the car as well. I loved the finished product and will most likely return for some rims in the near future.

Micheal was super helpful and super friendly looking up the part locally for me for my Kia 2008…read moreSedona EX today! Thank you! Wish all JY's were this friendly! :)

good place to get anything you need for your car, they have been nothing but a nice group of guys…read morethat will help when needed, I needed a part for an sl500 they had it and i paid a better price than i would have paid on ebay. I will always shop at friendly for what i need.

I needed to get an oil change and tire rotation. Usually, I would go to the dealership because I…read morehave a couple free ones. I didn't feel like going all the way to VA. I live less than 5 minutes from Fort Washington Tire and from my recent visit, I thought it would be a better place to go. Staff checked me in quickly and notified me on time. Jeremy and his crew are the best! The price for an oil change & tire rotation was unbelievable!! Less than a hundred dollars??? I mean, c'mon!! Can't beat that anywhere else. And they used full synthetic (according to my print out, LOL) and topped off all my fluids. Their customer service and great/reasonable pricing will keep me coming back everytime. Thank you Jeremy & Staff!

I had high hopes for this auto shop. My visit started out great. But they disappointed me in the…read moreend. First, I want to acknowledge the good things about my experience. Although they didn't take appointments, I did not have to wait for my car to be looked at when I got to the shop. My car was assessed within 30-45 minutes. For the most part in the beginning my interaction with everyone was positive and the work that was done was completed satisfactorily. I interacted mainly with two service advisors. The first service advisor at the front desk took my information and I told him what I wanted done to my vehicle. I told him that I wanted the under carriage of my car to be assessed for any damages and to see if and how the undercover could be repaired/replaced. This advisor told me that once my car was on the lift, the mechanic would assess the vehicle for any damages to the undercarriage and would also generally look over the vehicle for any other issues at no charge. I also asked for them to call me as soon as my car was on the lift so that the mechanic could point out any damages he may come across and so I could ask the mechanic questions before anything was done to the vehicle. The advisor agreed to my request and I had a seat. Now this is where things went downhill. I was expecting the advisor to call me when my car was on the lift. However when an advisor came to notify me about the status of my vehicle, he told me that the mechanic had already lifted the vehicle, looked over the vehicle and repaired the undercover. The advisor that let me know the status of my car was not the advisor that did my initial intake. I told this second advisor that I was supposed to have been called when the car was on the lift so that I could be there to see what damages were identified prior to any repairs. This was to include the undercover. They did not even give me a quote for the repair prior to the repair and I had specific questions on certain areas on the undercarriage that I wanted to point out to the mechanic. The initial advisor was near the new advisor and did not say a word. The second advisor kept reiterating that there was no damage to the vehicle. When I got to where my car was, it was already on the ground, the second advisor told the mechanic to lift the vehicle to show me what was done. I could not see any thing underneath the cover. But I observed that there was no extensive damage to the undercover and the advisor pointed out that just a few of screws/bolts needed to be replaced. When I got back to the register I told the service advisor that I did not intend for them to do the repairs before I saw and agreed to that service. When I got to the register they gave me quotes for other recommended services and charged me for the reattaching the undercover. Rather than acknowledging the error he rudely asked if I wanted them to undo the work that was done. The initial intake advisor again was standing nearby and did not say anything. I went ahead and paid for the work. I also had to ask the mechanic for my keys. The mechanic eventually found them in passenger side of the car. My issue with the shop was its failure to follow through on my request as agreed upon and to provide good customer service until the end. This is just as important to me in ensuring trust and long term customer relationships as providing good workmanship. I will not be returning to this shop

My battery was dead and my wife went inside and immediately got some assistance. The guy told her…read morewhat was wrong with my car (at first we didn't know at first). He assisted us and he did an amazing job with installing the battery and helping us with the warranty. All the employees were great.

Can not reach anyone by phone you are put on hold Sells…read moredefective parts you are just stuck with.

Make you wait an hour to return online orders because their system isn't in sync with Advanced auto…read moreparts.

Wonderful service! I called in looking for a part for my Ford Focus. I was helped by (Smitty, I…read morebelieve this is the right name). He located one of the items in stock and told me which store had the other item. Upon my arrival he provided excellent service and even reserved the second part for me at the other location. To top it off he gave me directions to the other store.

I went there yesterday sign says 7:30 opening it was about 7:45 close to 8 door was locked and…read morenobody picked up the phone. Me and another gentleman sat outside for a few minutes but decided to just pull off. I give a one star solely for that reason. If advance pay you and give you a key to open the building on time then that's what you should do . You pretty much got an easy job look up parts and go fetch them for customers. I guess being on time should be added to the job description.

These guys are fantastic. When my headlight went out, I called to see if they had the part. They…read morehad the answer within 30 seconds. When I got there, they didn't hesitate to walk with me to the exact isle, show me the different available options, and even give some pros and cons of each option. Bill in particular was incredibly helpful and kind. Wonderful experience!

I needed a new battery I wanted to get it replaced by a professional. My old one was corroded and…read moreI wanted it recycled. First I stopped by the AutoZone on Marlboro Pike (the gentleman who replaces batteries wasn't there yet) and the Advance Auto Parts on Silver Hill (they don't replace batteries right now). Advance Auto Parts in Marlow Heights came through in the clutch. Darius who helped was great. He gave me quotes for about 10 different batteries which I liked. Not having all those choices but knowing that I wasn't just given the 4 most expensive options and being forced to choose because I was desperate. The change itself was quick and easy. Darius stayed behind to make sure the car started and it did. I was more than pleased with my experience. 5 stars easy.

Someone scraped the living crap out of my car, and my little car is black. I mean, it had a huuge…read moreugly scrape on it. I was scrambling to see if I could limit the cost by seeing what I could do until I could afford a paint job. That is how bad the scrape looked. And it was OFF WHITE and HUGE ok? I go into the store and pic up what was recommended online to remove scrapes from your car. But Rain, one of the associates behind the register asked me if the scrape was a different color, and I said yes. Rain then informed me that what I was getting will not work, left the register and got me what I needed. It was cheaper and it worked. I buffed those damn spots out. I know I will have to get some body work done but shoot. Thanks to RAIN she saved me thousands of damn dollars on my car insurance! She was very sweet and helpful, and knew what she was talking about. We need more people like her everywhere! Thank you Rain!

I went to this store once about 10 years ago and that was enough at the time. But recently I…read moreneeded a part for the daily driver (yeah, I broke something during a repair) on a weekend afternoon and according to the website, they had it in the store so I sucked it up expecting it to be what I remembered...surprise: massive improvement from the past. I've been back several times in recent months and this NAPA is back on the list of highly-acceptable options when buying parts. The folks behind the counter are polite, knowledgeable, and as fast as the customer in front of you will allow. Kudos to the current store manager for making this a place I want to go to again! It's still a NAPA, therefore most of what you want is behind the counter and this just isn't like the consumer-centric sort of autoparts store where you can browse the isles for bling, this get your parts and get back to fixin' stuff centric, so if you are looking for license plate frames, decals, and stuff to hang from the mirror, drive past and stop holding up the line!

I order a muffler for my 2005 Nissan Armada LE on 6/3/2018 from a lady name Kay. I originally…read morethought she was heaven sent because of her knowledge and professionalism. She was very quick in telling me a price and charging me extra for shipping. I was promised that my muffler would be in today 6/7/2018, so I traveled over to Napa only to receive the bad news that my muffler wasn't in and to come back tomorrow she also said she couldn't promise me it would be in tomorrow either. I asked for my additional shipping fee be given back due to a undelivered promise and she started back pedaling.

I recently visited this AutoZone to purchase a new brake light and wipers. The salesman was helpful…read moreand went far beyond what I expected: he came out to the parking lot to confirm that I was purchasing the correct bulb and even volunteered to install the wipers for me--in the rain no less!

The staff have changed over the ladt year and are completely incompetent, and the prices have…read morebecome ridiculous. Store is dirty, inventory is never any good, and the tools are basically worthless. Go anywhere else if you know whats good for you.