My husband and I were members until yesterday when we have had enough of lack of personal skills and respect from the owner. We had a great time while members. The gym has great coaches and members that make your experience at this box special. If it wasn't for the owner's unprofessionalism and lack of good customer service I would probably still be attending this gym.
My issue with this gym started with the constant cancelations of the Strenght and Conditioning program that meets only 2x a week where the owner is the coach. Note: his cancellations were due to events he had to attend (a wedding and a competition) that he knew way ahead of time allowing him to plan ahead.
The coach/owner thinks that cancelling classes instead of finding someone to cover his absence and not let his clients down is absolutely ok and shouldn't be contested. On top of that, he cancelled classes without properly communicating to everyone.
When politely expressing my disappointment due to his cancellations on Facebook and asking for some sort of compensation for the service that was paid for but not delivered, he started a series of disrespectful, humiliating and offensive comments towards me in public and in private messaging after he took his response post down.
He was astonished that I complained about cancelations and that I asked for compensation for a service that was not delivered. Well, money was really not the issue when I decided to voice my discontentment, I just wanted to help him understanding that cancelling was not ok. We just wanted to get training. The issue was that clearly he didn't care about his clients, he didn't plan ahead or made an effort to have someone coaching us during his absence and just cancelled classes.
I can stand cancellations and changes here and there but I absolutely can't accept disrespect, humiliation and offenses from anyone, specially someone who I hire services from. And don't expect an apology, a taking responsibility , respect, good customer service or anything of that sort. Instead, the owner will attack, blame and put words in your mouth.
At least they cancelled my membership immediately after I asked for termination of contract without the 30 days notice.
A reminder: There are fantastic coaches and people in this gym (shout out to the coaches I met: Ace, Kerry and Luis). If you absolutely don't care about good customer service from the owner and just want a place to workout, this place is for you. Well, the owner might cancel your workout and you might not be notified or compensated. Just saying.
Update: the owner threaten to sue me for my truthful review. read more