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    Atkinson Realty

    3.0 (2 reviews)
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    Atkinson Realty

    Atkinson Realty

    (19 reviews)

    We stayed at Dolphin Run for 3 nights in VA beach. While some things were out of Atkinson's control…read more(one of the elevators being out of service - and we were on the 7th floor), everything else was well within their control. We arrived to find the space matched what we needed in terms of rooms/bathrooms/square footage. Master bedroom had a small terrace - screen door was broken and torn. We had to call for maintenance because the shower in the master bathroom was clogged - making more of a bath experience than a shower. Yuck. The sink the the 2nd bathroom also required a plumbing fix. The air conditioner in the master bedroom did not work. My husband and I were stuck with a warm bedroom for our entire stay. The maintenance person said he only did plumbing. No one ever came to help with the AC. The kitchen WAS NOT fully stocked. Some dishes...but no complete set. Some pots, a couple of baking sheets. Some glasses and mugs...but some were damaged, and again, no complete set. Frustrating for a family of 5. Toilet paper and paper towel rolls were not full - so we ran out after 1.5 days and had to go purchase our own. NOTHING was "fully stocked". We've rented in a lot of beach locations and never had this experience previously. Ironically, we had to strip the beds, wash dishes, tidy the kitchen and living area, bring in the furniture from the terraces, and make everything tidy so we wouldn't be charged an additional fee. The only reason we had a good time away was because we love VA beach and we went out to eat at good restaurants. As far as Dolphin Run - the place needs updating for sure. And our particular condo unit could use some TLC. Disappointed for what we paid for 3 nights - . Will not use Atkinson again. Plus the inconvenience of having to go to their rental for check in and check out is annoying. At this point, this should all be managed virtually. Overrated and overpriced for minimal service.

    The house itself had several problems upon arrival, but what was most disappointing was how the…read morerental company handled them. When we checked in, the first floor had a strong musty/fishy odor that remained throughout our stay. The back door handle fell off when we opened it. In the master bathroom, there was hair in the shower drain and even a pubic hair on the shower wall. There were dishes left in the dishwasher from previous guests, some of which appeared dirty. Several members of our family experienced watery eyes, coughing, and sneezing. After checking the HVAC system, we found both air filters completely clogged and had to replace them ourselves. We could also hear mice running above one of the bedrooms at night. After reporting these issues and providing photos, the rental company acknowledged many of the problems. They confirmed there had recently been an HVAC leak that required carpet treatment, admitted the cleanliness issues, and stated maintenance would come by later to address some repairs after we left. However, the only compensation offered for these inconveniences was complimentary linens on a future stay. I understand that things can go wrong in any rental property. What matters is how those issues are addressed. In this case, multiple cleanliness, maintenance, and comfort concerns were present at check-in, and the response from management did not reflect the level of inconvenience experienced by our family. Future renters should be aware of both the condition we encountered and the limited support provided after the issues were reported.

    Atkinson Realty - realestatesvcs - Updated August 2026

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