I had a frozen pipe which burst underneath my main bathroom, I called my insurance company and they…read morerecommended in insurance com to come and mitigate the job. They came check the bathroom apparently the water with the floor and the shower and everything had to be taken out center guys. Here they tore everything out. Did a lousy job left holes in my floor they got paid by my insurance company. I never saw a bill. They strong-armed me in signing that the work they had done was done to my satisfaction by telling me if I didn't sign my job would stop there being a senior citizen and handicapped I needed to have my bathroom repaired. After over a week and hearing nothing more, I complain to the insurance company and I told them they lowball the client to satisfy the insurance company and then do shotty work so they continue to get referrals from insurance companies. I was told to get my own contractor which I was allowed to do and I did waiting for approval on the estimate. I would never recommend them or use them again. They also wanted me to have my insurance company pay them directly. I refused I own my house outright. I don't need them to decide what gets paid and what does it. Do yourself a favor steer clear of them.

Insurscamm came to our house on Xmas Eve Eve when a giant tree crushed our roof. They claimed to…read morehave all the tradesmen we needed to repair and the expert project managers to get us back in our house. Two years and 3 project managers later we are still being ignored, stonewalled and lied to at every turn when they can be bothered to communicate with us at all. Deadlines and empty promises come and go with the one constant being professional malfeasance and refusal to respond to emails, texts and phone calls. Our first PM claimed they would do the plans to submit to the building inspector so we could start the repairs (and put $700 in their pocket the company never saw) and failed to produce them and delayed the project two months of implausible excuses. We paid (again) to have an independent architect do them so we could submit them and at the meeting with the builders and subs it became clear they had only looked at the plans to put their name on it and try to claim it as their own work and found out our thieving chemically addled PM filed the for the incorrect permits with the town and put our inspections out for months. Our (excellent) local builder cleared his entire Sept,October and December (of 2023!) to finish our project and via Insurscum's abject mismanagement of the entire process we are where we are, not in our house and no realistic plan to be back in soon. 2024 has been financially and personally devastating and taken a year out of our lives paying exorbitant rent on top of our Mortgage, (our housing expenses from the Insurance Co ran out a year ago.) All of this the management and officers of Insurcomm have made clear they are not interested in hearing about. Their resolution to people's concerns and complaints is to first make them pay for a 3rd party mediatior and then failing that to aggressively sue and refuse to release the personal property which they store at your charge. This they do to their customers that are 100% in crisis in varying levels using lies, panic peddling and sleazy used car salesman techniques (apologies to used car salesmen.) I feel the only thing we can do for now is to warn people to stay clear of Insurcomm. If anyone at Insurcomm would like to explain or dispute these objective facts we have been scrupulously documenting they can reach out they supposedly have our number, but I ain't going to wait up. My next posts will include the full names, photos and mugshots of all of the shady people we have dealt with here so others can spare themselves from any of the disrespectful and rude treatment we are still experiencing.

Remediation team was great! Did a great job & very professional and courteous!…read moreVery helpful and they work with your schedule! Price was responsible! Would recommend Aspen!

Avoid this company. They are unprofessional and incompetent. They took over three months to…read moreschedule insulation work and ended up cancelling last minute. They were supposed to call back to reschedule and never did. Do not waste your time with them like I did

Mr. Mold Killah was very professional and affordable. He did such an awesome job!! I highly…read morerecommend him!!

Joe came out to consult on our house, and was very honest and professional during his visit. He did…read morenot try to upsell us on unnecessary services, and we found him very knowledgeable. Highly recommend

Ok for emergency remediation services but don't fall for their rebuild pitch. Their construction…read moremanager is sketchy and uses questionable subcontractors--their "electrician" is just some old guy with a pickup who is not knowledgeable. Had them paint my bathroom twice and they couldn't get it right. News to them that you need to clean the walls before painting I guess. Now I am off to hire a real painter. Avoid Avoid Avoid

Our toilet overflowed and water was everywhere I was concerned that there would be water damage. I…read morecalled Servpro after a friend suggested them. They recommended I got a plumber to fix the toilet and came out to clean up. The process was quick and easy and I felt they really cared about helping me out. Would recommend!!

Greg responded immediately and made an appointment quickly came and inspected gave me a quote and…read moredid a fantastic job would highly recommend this company. Update: They had to come back to finish the section that they couldn't finish on the first day because It involved cutting and removing part of the sheathing under the building because it was worse than they originally thought because obviously you can't see Everything upon initial inspection He could've just went under there and said he did more than was there but he came up and told us that it wasn't as bad as he originally thought and lowered the cost. So I will just say that not only is this company great at what they do but they are also honest As I said before great company....

We were in the middle of remodeling our shower and found water and mold under the tiles during…read moredemo. I called New England Water Remediation, and they were able to help us quickly. They did a great job explaining the process. We were very pleased with the results and would definitely recommend them!

Had a SERVPRO project manager come for a mold remediation inspection/consultation. The project…read moremanager then claimed that there was probably more mold throughout the whole house and suggested gutting the WHOLE ENTIRE apartment where this mold was located. He also claimed there was most likely trace levels of asbestos because of the horse hair/vermiculite walls in a late 1800s house...DUH!! And for that reason it would then become an incredibly expensive asbestos removal gig...are you serious?? They were going to charge thousands just to test the mold, and Im 100% sure they wanted to get the asbestos test done ASAP to lock us into doing all the unnecessary work they wanted to charge us for. The project manager talked about all of this highly sensitive information in front of tenants, and was horribly unprofessional...It seemed like he was doing it on purpose. They try to scare the homeowner into committing to a contract with incredibly predatory terms...so they can take advantage of you!! Safe to say I cut ties with this company and any predatory mold/asbestos testing company they work hand in hand with. I suggest speaking to your local municipality about their rules and regulations regarding mold don't listen to the mold remediation company especially not SERVPRO. I also suggest avoiding this company and save yourself regret and possibly hundreds of thousands of dollars depending on how much they want to get you for.

Water pipe broke in my home and destroyed parts of my kitchen Servpro came out and did there demo…read morework, very pleasant employees now time to rebuild thank you Servpro

Octagon did a fabulous job after a burst pipe disaster which destroyed kitchen and several rooms…read more They were very responsive to all my concerns, valid or not. Blaine was fantastic and made sure that my house was in perfect readiness for rebuild. I would give them 10 stars if I could. Thank you, Blaine, Maddie and Octagon!

Such great people! Friendly, helpful, professional, and really went out of their way. Can't thank…read morethem enough! If I ever need this type of service again, they'll be who I call:)