My 2 stars goes to the remediation team. I give 0 stars for restoration, which was mostly a waste…read moreof my time. Paul Davis was hired by my insurance company to do work on my home involving a kitchen leak that caused damage to my floors through the ceiling below. Jordan came in, took moisture readings, and provided a quality consultation. He took a lot of photos and measurements. The expectation set was that they would take 3-4 days to remove damaged materials and dry it out. By that 3rd/4th day, they would assess the full damage and begin working with insurance. They were supposed to refinish my flooring, replace the damaged cabinet, replace sheetrock, and paint. I was told they would pack up the rest of my stuff and store it while this was happening. This was ballpark - a 2 month project. The remediation part went OK at the end of December. It took longer than expected, it seems due to poor communication. They didn't schedule someone to disconnect the gas from the stove or a granite specialist to remove the countertops the first day. They found someone to disconnect the stove day 2 but not the counters so they did them themselves and broke a backsplash. They were there longer than expected because the coordinator didn't know to schedule them for certain days. At the end, they took a lot of photos and measurements. They removed and threw out the cabinet (it wasn't salvageable), though they stipulated that they *should* have saved the cabinet doors and facing to make replacement easier. I asked them to save the hardware and they said they did but lost it. Jordan took one of my cabinet doors and told me they would match it as close as possible. They were supposed to replace the damaged insulation but didn't until my house started to get very cold and the insurance company learned work they paid for wasn't done. They sent someone to quickly add it. After a month (possibly more) I learned that they submitted replacing all of my counters to insurance, which was rejected because only one was damaged. They told me they could only work with me on correcting the floors and sheetrock because they don't do restoration for cabinets. I complained to the insurance company who hired them. The adjuster made a call and I was told that Paul Davis was going to take care of me. They sent a project manager who came to be the third person to take a lot of photos and measurements. After 3-4 weeks (about 2 months after they gutted my kitchen), I got a quotation that didn't detail all of the necessary repair work. I asked questions and had to follow up a few times to get a response. They had difficulty giving me a timeframe and ultimately was told another 6-8 weeks would pass before they began work. They claimed some of it was because they didn't know about some aspects early on, but they did as they sent 2 other people here to assess it previously. They also told me that my insurance rejected packaging and moving my belongings. The insurance company said it wasn't even submitted to them because they would've approved it. In fact, they DID approve it later on. Someone from restoration called to ask me why I hadn't signed the contract yet and I detailed my challenges with what had happened thus far, and having to be displaced an additional 2 months. She said something to the extent of us not being a match. It honestly felt like they didn't want me as a customer the moment they learned it was a smaller project. I'm now acting as my own contractor and the floors were done a week later; all other work is scheduled to be done soon. Also, they lost my hardware. Edit to add: I see the owner's response. I did discuss all of these challenges on the phone directly, no support was offered. I have moved on.

On Jun1 1st, 2025 I filed a claim for water damage after a refrigerator repair went bad, Paul Davis…read moreout of Hampton NH was recommended my Liberty Mutual for the Dry-Out and they did a decent job. So, I hired them to also do the Restoration, also in June but at the time, they let me know it would likely take 2 months before they could start because of the backlog of projects. But they dropped the ball in August by not following the claims request properly with Liberty mutual resulting in a month delay so we expecting to now start the job in September, but they dropped the ball again on ordering the materials leading to another month delay. Finally, I got a notice that they would start the job on Oct. 20th at 8:00am but at noon I called them since no one showed up and they said they had a truck issue and would stary on Tuesday 10/21 at 8:00am, but again no one showed up, at 10:30am a Hertz rental truck showed up with 2 men who spoke zero English. I did my best to communicate with them but the only word they could speak in English was floor. They called their boss on the phone who was a subcontractor and he let me know they were here to do the setup. I asked who was going to provide these men instructions and was told that he would be out to my place tomorrow. So I went inside, called Paul Davis, spoke to RJ the project Manager, who seems to think it was not an issue that they could speak zero English and could not verify if these men were even legally able to work in NH, USA and he said he would check. In the 5 minutes it took to have that call, the 2 men unloaded the wood flooring and left. Later that day, I got a Text from the Project Manager, RJ, that the contractor would not be showing up on Wednesday 10/22 as they needed to find a new crew and would be in touch. On Wed, 10/22 I called Nathan McCuster, the GM, who also had no issue with the fact that they outsourced work to illegal aliens but would look into the project and call me back on Thursday with a plan. On Thurs, 10/23, after 5 months of waiting to start the restoration, Nathan McCuster called me back to let me know they would refund the downpayment and they were no longer interested in completing the project. I asked for a reason and they said, they didn't have to give me one, stating this was just no longer a good fit for them. So, now I am having to start the process of locating a vendor to do the restoration after wasting everyone time for the past 5 months. Paul Davis is Unreliable, operating with contractors that sub out work to illegal Aliens, and completely unprofessional in their communications, commitment, and piss poor customer service.

Insurcomm came to our rescue recently as we moved into our new house. 7 air scrubbers showed up at…read moremy door within hours of my call to remove the smoke smell that resulted from an oven cleaning gone wrong by the former owner! Thank you so much for your responsiveness!! You changed the smokey smell that filled EACH ROOM to sweet smelling cherry pie, and saved our furniture from subsequent damage as we were moving in! We are so very grateful!!!

They took the money from the insurance company and didn't complete the work. I was out of my house…read morefor 17 months while they said they were working. They hardly showed up, did the worst job and took all of my TVs and fixtures that I ordered and the insurance paid for.

Remediation team was great! Did a great job & very professional and courteous!…read moreVery helpful and they work with your schedule! Price was responsible! Would recommend Aspen!

Avoid this company. They are unprofessional and incompetent. They took over three months to…read moreschedule insulation work and ended up cancelling last minute. They were supposed to call back to reschedule and never did. Do not waste your time with them like I did

Joseph and his assistant did a great job of remediating the mold in the attic of my house and did…read morethe work for a reasonable price. During the initial visit to assess the situation, Joseph provided all the relevant details: what exactly his remediation work would include -- bleaching as well as application of an anti-microbial, what products he would use, and approximately when he could do the job. They completed the work as promised on the agreed-upon date. I would definitely recommend this company to anyone looking to have mold remediation work done.

Mr. Mold Killah was very professional and affordable. He did such an awesome job!! I highly…read morerecommend him!!

Ok for emergency remediation services but don't fall for their rebuild pitch. Their construction…read moremanager is sketchy and uses questionable subcontractors--their "electrician" is just some old guy with a pickup who is not knowledgeable. Had them paint my bathroom twice and they couldn't get it right. News to them that you need to clean the walls before painting I guess. Now I am off to hire a real painter. Avoid Avoid Avoid

Our toilet overflowed and water was everywhere I was concerned that there would be water damage. I…read morecalled Servpro after a friend suggested them. They recommended I got a plumber to fix the toilet and came out to clean up. The process was quick and easy and I felt they really cared about helping me out. Would recommend!!

We were in the middle of remodeling our shower and found water and mold under the tiles during…read moredemo. I called New England Water Remediation, and they were able to help us quickly. They did a great job explaining the process. We were very pleased with the results and would definitely recommend them!

DO NOT HIRE THIS COMPANY. if I could rate them lower I would.They did mold removal in my attic…read morebefore I bought the house. 1 week living there the ceiling collapsed in my sons closet. Water leaked through the floor all the way down to my main floor. I went up to the attic to inspect where the water was coming from. Turns out one of the pcp pipes came apart from my central air system In the attic. There was no issue with the piping during inspection just a few days before. I even went up and inspected the attic myself. And no way it just came apart on its own being professionally installed. My guess is that somebody stepped on it or kicked it on accident and didn't notice it was apart. Either way, the company left damage within the home which will cost us to repair. Alongside the fact that my son has asthma and a mold allergy. That being said another mold remediation company will need to come out to ensure the leak hasn't caused any mold growth. Ive been calling the company for two weeks every day been giving me the run around saying the owner greg isn't in the office today and to call back on a different day. They took down my number and email multiple times and stated that he would reach out. Now that they've run out of excuses, the office manager states to "respectfully stop calling the office. This is between you and Greg. Greg sent you an email". With no email in sight and ZERO communication from the company owner, it's become very evident we're being blown off. They claim in their website to be fully insured but apparently don't care enough to use it to fix their wrong. With all of that being said, do hire them if you want to hire another remediation company along with having holes in your ceilings repaired.

Had a SERVPRO project manager come for a mold remediation inspection/consultation. The project…read moremanager then claimed that there was probably more mold throughout the whole house and suggested gutting the WHOLE ENTIRE apartment where this mold was located. He also claimed there was most likely trace levels of asbestos because of the horse hair/vermiculite walls in a late 1800s house...DUH!! And for that reason it would then become an incredibly expensive asbestos removal gig...are you serious?? They were going to charge thousands just to test the mold, and Im 100% sure they wanted to get the asbestos test done ASAP to lock us into doing all the unnecessary work they wanted to charge us for. The project manager talked about all of this highly sensitive information in front of tenants, and was horribly unprofessional...It seemed like he was doing it on purpose. They try to scare the homeowner into committing to a contract with incredibly predatory terms...so they can take advantage of you!! Safe to say I cut ties with this company and any predatory mold/asbestos testing company they work hand in hand with. I suggest speaking to your local municipality about their rules and regulations regarding mold don't listen to the mold remediation company especially not SERVPRO. I also suggest avoiding this company and save yourself regret and possibly hundreds of thousands of dollars depending on how much they want to get you for.

Water pipe broke in my home and destroyed parts of my kitchen Servpro came out and did there demo…read morework, very pleasant employees now time to rebuild thank you Servpro

Choose someone - ANYONE - else. Unfulfilled promises, lack of communication, poor service from…read moreProject Manager Jason. When I called to talk to someone higher up, they hung up on me when I said my name.

Octagon did a fabulous job after a burst pipe disaster which destroyed kitchen and several rooms…read more They were very responsive to all my concerns, valid or not. Blaine was fantastic and made sure that my house was in perfect readiness for rebuild. I would give them 10 stars if I could. Thank you, Blaine, Maddie and Octagon!

Excellent service from beginning to end…read more Kenton came out to do an estimate, then we scheduled service for our seasonal camp (park model). We didn't bother to get other estimates because these guys were so knowledgeable and the owner is a scientist, well educated about air quality. It's been 3 weeks since the mold remediation and the smell we were battling for more than a yr is gone! We bought a dehumidifier to ensure we can keep the environment inhospitable to mold, which is fair (and necessary in case we have a warranty problem). HIGHLY RECOMMEND!!

GRS was my second opinion after an estimate from a competing provider for our mold situation. I'm…read moreglad I searched around. Kenson not only identified problematic areas in our old family home, but was also happy to answer questions from an air-care newbie. With pets and fresh offspring in the house, we also wanted a solution that at least was mindful of that situation and offered impactful but less chemical-dependent remediation. The other provider took three times as long to send an estimate that cost twice as much and required three in-person visits to assess the needs; Kenson and Green Home Solutions put them to shame with an affordable cost and fast turnaround time. GRS, if you're reading, add a construction division to your team to patch up demolition, and you've got something special.