CASH GRAB, FAST TALKING AND FULL OF NONSENSE! Avoid this place. High-pressure sales tactics & zero accountability.
I had a tooth crown placed here less that a year ago (10/20/25) and started experiencing severe temperature sensitivity about three weeks ago. When I went back in yesterday with my concerns, Dr. Bradley Atkinson completely ignored the physical evidence in my mouth.
Within 30 seconds of sitting in the chair, the assistant tried to lay the lead vest on me to get a xray before even seeing Dr Atkinson. I told her I was paying out of pocket & could not afford a xray. She said numerous times she would "see if the Dr could come see me". I firmly repeated several times that I fully expect to see the dentist before I left. Dr Atkinson did give me a xray with no cost to me, which I appreciate, but still confused why it was necessary. He didn't even investigate the faulty crown before taking the xray (which took less than 1 minute to produce). After reviewing my new xray, he pressed down on the computer screen with a dental tool as he was going over the image with me & then went to put the same tool in my mouth. I asked if that was the tool he just pressed the screen with & if he could clean it or use another tool. He laughed it off & said, "ha, you should come work for me" & some other mumbo jumbo & used the unsanitary tool anyway.
After asking several times for him to actually examine the crown, there was a massive, audible gap between the bottom of the crown & my gumline where his dental explorer tool was physically catching & making a sound. I asked, "do you not feel & hear that catching?" He said it was fine. Instead of admitting that the crown failed to seal properly & fixing it, he tried to talk fast, confuse me & was aggressively pressuring me into agreeing to an expensive, irreversible root canal. I asked him if the xray would show any nerve issues & he said, "no, you tell me about nerve pain." What was the point of the xray then???
He even tried to show me an image of another patient's xray to convince me of something. Not sure what that was about, but I knew it was a HIPPA violation!
Realizing I was not being heard & instead being hustled into an unnecessary procedure to cover up a bad crown placement, I got up from the chair & walked out. When I called back to legally request a digital copy of my X-rays & files, the front desk girl said she'd send the files, but I still haven't received the files. Before we hung up, I asked if she had my email, which she didn't. I gave her my email and said goodbye. Glad I asked!
If you want an honest, sanitary doctor who won't treat you like a sales quota, go somewhere else. Dr Atkinson talks so fast & in circles, I feel like he's trying to distract you to upsale you.
I'm disappointed he didn't stand behind his (over $1300) work & am getting a second opinion tomorrow.
UPDATE: A lovely woman named TT, called me to apologize & explained things on the technical side. If the new, follow up
Dentist tells me I was incorrect about the crown gap, I will delete my negative review... read more