I went to ATI after an awful spine injury that resulted in a surgery, 8 weeks of immobility, and 4+ months of not being able to work.
I have Aetna insurance and when the deductibles reset at the beginning of the year I asked what my charges would be. ATI does a fantastic job of making sure NO ONE in their stores knows ANYTHING about billing. I never received a straight answer. After weeks of going for therapy, I showed up to a session only to learn that my insurance cut me off, but they stated they charge $100 cash for the session if I still wanted it. Having not worked in months at that point, I declined as I couldn't afford it. The next day I received a phone call that my insurance approved more sessions, so I made an appointment. In the meantime, I finally received my first bill where they were charging me $98 per session, for 3x sessions per week, for 4 weeks. That didn't include the 2 weeks I had been going since the bill was tallied and issued. So needless to say, if I couldn't afford $100, I still can't afford $98, so I cancelled all the sessions my therapist fought with my insurance company to approve.
In the end- my deductible limit started to kick in so the last few billed sessions were a bit less, but the total bill with ATI is almost $1100! I still cannot get someone at ATI to answer how they let me rack up a bill without ever explaining what I WAS BEING CHARGED. All they say is "we can set you up with a payment plan."
What's more, today I spoke with a customer service rep who said I was "lucky to have met my deductible limit so early in the year!" Listen- if you meet your deductible limit early in the year, you're ANYTHING but LUCKY! read more