I began physical therapy for the first time, and it was a great experience. The staff was great and my therapy was for two broken wrists. I enjoyed the exercises. I asked a lot of questions and was really pleased with the answers I got. I didn't have any difficulties talking with anyone. The support was good. I did take the initiative and do exercises on my own time and only kept building with every visit. I didn't let it get boring because I asked for exercises that better assisted what I was having difficulties. I really appreciated all the help in my visit and my appointments were also very flexible and helpful. Thank you. read more

Extremely disappointed with ATI Physical Therapy and their billing practices. Before I even scheduled my first appointment, I specifically asked them to verify my insurance and tell me exactly what my cost would be per visit. I was told it would be approximately $60. I intentionally waited several days for them to verify my insurance information before moving forward because I wanted to know the cost upfront. At my first visit, I was charged $65. It was $5 more than quoted, but I didn't make an issue of it. Now, approximately 25 days later, ATI is trying to charge me an ADDITIONAL $95 for that same visit. That brings the total cost of ONE physical therapy visit to $160. When I called customer service, I was told the original $65 was supposedly only a "deposit." That was NEVER explained to me. Had I been told that $65 was simply a deposit and that I could later be billed another $95, I would have never agreed to the appointment. What makes this especially frustrating is that I specifically asked for the cost BEFORE scheduling and gave them time to verify everything with my insurance. Their customer service experience only made the situation worse. Patients deserve transparency about what they are agreeing to pay. Quoting someone around $60, collecting $65 at the appointment, and then nearly a month later billing another $95 is completely unacceptable to me. I would absolutely NOT recommend ATI Physical Therapy based on my experience. If you decide to use them, I strongly recommend getting your expected TOTAL cost in writing before receiving any services. read more

Most of the people who are in this facility sit playing with their computers rather than helping people

Not a great experience. On my first visit, hD my wallet out expecting a co-pay. I asked and she said I didn't owe anything. I asked again on my 2nd visit. Same answer. After I finished the 3 months of treatments I got a bill for the total accumulation of my co-pays. (I'm making them take monthly payments. Why should I be financially strapped because they can't handle their accounting errors?) The treatments caused me pain that continued into the next day. I spoke up to no avail and the pains just got worse. The treatments made no lasting difference and at the end of treatments the pain me it impossible to do some if the exercises even as well as could in the beginning. PT is supposed to help not harm. I strongly agree with others who have said aides are on their phones or standing together talking. There were times when would finish an exercise and wait for the aides to finish their gab fest. Many times no one was monitoring if I wS doing the excessive correctly. read more

I just came in and left right away the lady that was working the front desk had the worst attitude. I was helping translating for my mom and this lady was quick to respond so rudely I even said it's to early for this which she respond back with a smart mouth saying "yeah it's to early" I quickly just left honestly horrible service and a waste of my time like how can someone work front desk and give an attitude check your employees because nobody deserves to be talked to like that and smart mouthing anyone especially someone that came to get service. read more

So far I've done three physical therapy sessions cause I have a sore deltoid muscle on my tight shoulder. I sat and waited two sessions for 25 minutes before they came and got me. When the therapist finally took me to the work out area they gave me about 20 minutes of a variety of exercises to do then said I was done. I did the suggested exercises on off days and when I went back the third time they added more exercises to the regiment. So far no significant improvement but I hope by the 10th session to have some improvement. There were six therapy people there working with three or four people the others get busy by moving from one area to another. Not really their fault for slow business. The facility is neat and clean and quite large. I'll give an updated review at the end of my 10th session. read more

A little late in doing this review but felt it was needed. I had total knee replacement Nov 2024 and went to the Nellis location since it is close to home. At the first appointment they showed me what to do, after that I had to ask "what's next", after awhile I didn't ask and did what I could remember and no one ever checked on what I was doing. They had me go for 8 weeks and the exercises never progressed from the first visit. The staff was not friendly, they talked among themselves or on their computers. I felt I needed more PT and went to ATI on Warm Springs, what a world of difference. I was greeted with my name at every appointment, they showed me what to do and checked on me and corrected me if not doing correctly. My exercises were updated as I progressed. Warm Springs is a smaller facility and I was concerned about that but they eased my mind with their friendly attitude and concern in helping in my recovery. I noticed that the therapists were hands on with every patient that was there. read more

I must say that ATI Nellis is a bit better than ATI Craig. They were more friendly and hands-on. After a few sessions, it was like my therapists got irritated with me when I would want to ask a question about what I am to do and if I am doing it correctly. The staff stood around too much laughing and giggling when the waiting area was overly full and once again, the piggybacking of too many patients. Once again, I told myself that I can tee-hee alone at home watching TV and do my exercises. Plantar Fasciitis is still HURTING!!! OH, MY, FOOT!!! read more

This place does not even deserve a one star rating. You are largely on your own when it comes to the therapy session. The staff is terrible. They spend more time talking with each other than actually taking care of the clients. It seems to be more of a place to socialize with each other than a job for them. They canceled one of my eight sessions when I was just about to leave for it. I would not reschedule as I couldn't wait to be done with that place. They still charged me for that canceled appointment even though I never had it. The staff is either rude or arrogant. There is no consistency in the way this place is operated. Do go there, it's a waste of your time and money. I would never go to therapy at this place again. read more

I came to this ATI location because it is so close to home. I got a friendly greeting by Kyli as I entered. I barely waited a few minutes and was taken into a private room. Dr.Juan sat with me and listened to the symptoms I was having with my shoulder. He then thoroughly outlined his suggested exercises he wanted me to try. Then, he personally spent the next half hour with me going through each exercise. Since then, I have been working weekly with Jo-Jo. She is kind and patient. They have added on some new exercises and all is going well. I strongly recommend this branch. Best ever experience with any PT in my life, and at 78, I have had a few. Kudos to Dr. Juan and his fabulous team. read more

No problem with the staff or the PT. But there was a breakdown somewhere in terms of scheduling. I had a high copay so couldn't afford to come in every week, so my therapist said I could come in every 2 weeks. Later on, I couldn't make an appointment, so after I called to reschedule, turns out THEY HAD JUST DISCHARGED ME WITHOUT ANY EXPLANATION (no call, text, or email). When I finally got an explanation, it was because I need to come in at least once a week. Just wish they would have sent a courtesy call, text, or email reminder before discharging. read more

At least for this location. I can't speak for how they handle PT since I wasn't even able to make an appt. I spent an entire day trying to call and schedule an appt and no one ever answered the phone. I understand if you're busy but that's what answering machines are for. Finally got someone to answer today and was not impressed. Was told they were too busy and couldn't take my referral. I mentioned trying to reach them and having no one answer and was told, "oh we're just really busy". Seriously. Every PT place I've ever gone to before has a receptionist who handles the phones, appts, etc. Called another ATI location and the difference was amazing; the lady was courteous and helpful. The Nellis location could take a pointer or two from their sister locations. read more

My second appointment was the first day to start on my knees. Had knee replacement surgery. Just had me start on some stretch exercises. I was push over my limit. One lady push my knee saying you need to straighten it. When she did she push down on stitches. That hurt. She was rude , and pushing me to far. I have been in bad pain since then. Last they ice me. Gave me a timer. Said when it beeps you can leave. No said goodbye or what I should do till next appointment. Was not happy with nellis location. Never go back! read more

Just very disappointed . The customer service reception today was terrible . The girl at the counter screamed out some information ; very personal information for EVERYONE to hear . I was so embarrassed I walked out and plan to never return . She should be retrained and her manager should have a long talk with her . I will never go back here or recommend this place to anyone . Truly unprofessional and plain rude . read more

I dont know why this place has such bad reviews. The PT's and the PT techs do their best to help you out. sometimes they have 2/3 clients each tech but they do their best to meet your needs and strengthen you. Ambriel is the best tech ive had so far. also shout out to jonah for doing a great job. read more

If you're looking for privacy for your physical therapy which you should have a have the right to this is not the place to go this is more like a Planet fitness meets massage school. I walked in from my appointment and the waiting area was filled with family members and children and a wall that was about only 4' high which allowed you to see everybody in the area receiving their therapy I can understand other patients being in the same area as you but be able to have the general public just come in and see you as you try to deal with your therapy is ridiculous I canceled my appointment And I'm currently looking for a more personal private physical therapy option this this is like the McDonald's of Physical therapy Total lack of patient privacy read more

I Highly recommend this place; the girls on the front always smiling, Jessenia & Joselynn and Jonah phisycal therapist on of a kid. Elizabeth lis so sweet; They take you back on time as soon as you get there. read more

Called as a new patient for an appointment. The girl that answered was nice enough and Good thing is they take my insurance. Not so good: they put me on hold for over 6 minutes. I hung up finally and will try somewhere else. Figure if I'm already experiencing this kind of wait time my very first contact with them, just trying to make an appointment, then it's already a problem. read more

condecending. arrogant. i went precovid but saw dusty, streaky areas i would not touch. staff cared more about upcoming party. i am in pain. made me wait thru their party preps, not caring. read more

I am not one to do reviews but I felt compelled to do so due to the fact of the spectacular service the front desk provides. When I first arrived the paper work process was tedious but thanks to the great support of Jesenia she was able to make it easier by answering any and all questions I had. Not to mention the front desk personnel always answer their phones promptly and try to accommodate you into schedule even at last minute. Front desk is friendly and polite even after I witnessed a customer give off some attitude with the front desk personnel they managed to stay very professional and diffuse the situation. My main therapy technicians are Carla and Elizabeth which are also extremely helpful and really take their time to explain how exercises should be done correctly. I also admire the fact that they take things slow and take precaution when you're there. All in all, the overall experience is fantastic. There is no long wait times, all the staff are friendly, and least but not least the location is very clean. It is very satisfying knowing there are still places that have outstanding customer service and treat their customers with priority and the upmost respect. Will definitely be recommending this specific location to family members and friends! read more