I was immediately skeptical of the physical therapy location because of billing. I expressed this…read morewith the representative and she stated that she would contact my medical insurance provider on my behalf and find out what my per-visit cost would be. She called me back and stated my cost would be $20 per visit. I took her at her word and began treatment. When leaving each appointment I went to pay and was only billed $20. Two moths later I get a bill for $1300. When confronting management, I was told that I was misinformed and I would be responsible for the full amount. There was no apology, nor was there any middle ground for resolving the bill in stuck with. This is awful business, and I see I'm not the only one with this problem. BUYER BEWARE.

If you require physical therapy this a great place. Caring, understanding, compassionate, and very…read moreprofessional. Explains how to perform and why the exercise is necessary. works with you with understanding when it is difficult to perform an exercise. Always ask if you need a rest. Hannah is wonderful and makes it fun when are learning I completed one program with her and am now living as before therapy. I have just now started a new program for a different problem and I am sure I will have same success as before. Mary Joyce Morris

Had knee replacement surgery by Dr Jennings. He used the new robotic assisted method. I had…read moreexcellent care by he and his staff for recovery and pain management. I have great confidence in his skills as a surgeon and would use him again. I am currently using their PT services and Have Erin as my therapist. She is EXCELLENT and has helped me recover from my replacement and also back pain resulting in the knee surgery.

Assembly line medicine.....long wait to get in, quick to get you out with no care. Front desk…read morepersonnel are rude and look down on you. After 6 weeks I am no better off than before I first walked in the door. Lodged a complaint with Bon Secours about them. These are bad doctors that interested only in money. IMHO.

I was referred to this office by my orthopedist. I have had physical therapy in the past, but this…read moreepisode was by far the most thorough, caring, and effective. The office staff was efficient, and my therapist, Eric, was gentle, knowledgeable, and understanding. Kudos to this office and its personnel!

The team at this Verdae location are very professional. With thorough knowledge of the best…read moretreatment for my PT, I walked out 4 weeks later like a new person. I learned more and more with each visit on how to better myself, and the reasons why certain PT techniques improve the areas that hurt. Genuinely kind and interested - with sprouts of humor - they are an excellent team. I worked primarily with Dane, Andrew and John. The facility is always clean and bright. I cannot recommend them nor this faciity enough.

Susan, front desk staff and Miss Ellie (the greeter) always make me feel welcome. The therapists:…read moreBrett, Tony, and Stacey have all been spot on with exercises, suggestions at home and manual/massage skills. You aren't just a patient here; you feel like you are part of the family/team. They have additional modalities not seen at other clinics: dry needling, deep tissue laser, and shock wave therapy. I'm a few weeks into this sciatica journey. They carefully assess me each visit and adjust my plan accordingly. I am hopeful for a full recovery.

The office manager, Susan is rude. If you don't mind their large dog barking at you and following…read moreyou during your treatment you should be ok. When I asked them to put the dog up they made sure to leave it out when I got there and I was openly referred to by the employees as "the one". The dog is always in the theraphy room and lives upstairs. There are 2 other PT offices in Travelers Rest. Try one of those.

HIGHLY NOT RECOMMENDED. I made an appointment for a simple yearly checkup. However, the billing…read moredepartment mishandled the claim, a fact verified directly by my insurance company. When I brought this to their attention, the billing department continued to act unprofessionally. Because of their negligence and inability to correctly bill a routine visit, do not be surprised if you receive an inflated bill for services you never asked for.

New to this practice and my first visit was great! The nurse who took my blood was professional…read moreand great at what she does - it did not hurt at all. The doctor took her time getting to know me and listened to my thoughts and concerns. Where I don't want to have to visit often, I do look forward to being in their care when needed.

Purposed Physical Therapy is by far the best PT facility I have ever used. From the minute you walk…read morethrough the door until the time you walk out 60 minutes later, you are treated with kindness. The staff members are very congenial and professional. The facility is clean, faith-based, has a wide assortment of all kinds of equipment to assist with your therapy, and I LOVE the music they play! What I greatly appreciate about PPT is the 60-minute one-on-one treatment. Your therapist does not share the time you are there with anyone but YOU! As a patient, you are the sole focus for an hour and that makes all the difference from a patient's perspective; you feel valued. Do yourself a MAJOR favor, and if you need PT, don't give it a second thought...... just call PPT

Excellent! They really care. They pay attention and the place is clean and very well run. And Dr…read more James is great! I went to another place intentionally and I'm so happy I pivoted and found purposed physical therapy.

Having done a lot of physical therapy in the past from injuries I've been really impressed with ATI…read moreand the help they've given me in recovering. The staff is friendly and accommodating and it feels more like working out with your friends vs a stiff PT place. I highly recommend going here.

First word is recording telling you they are busy and suggest you call back NEXT WEEK. It took me…read more11 minutes to get to live person. He did not show my last payment made. No offer to assist further. I could call back or contact patient advocate.

Buyer BEWARE!! MIND YOUR COPAYS!! and don't fill out any patient satisfaction surveys prematurely!!…read more For **13** visits over about 6 weeks these people kept telling me I owed them a $30 copay, so I faithfully paid it prior to receiving treatment each and every time. It was only through chance while I was reviewing some things on my Blue Cross account that I realized I had ZERO responsibility to pay a copay. So first, they took my money when they shouldn't have. Upon realizing that back in April, I contacted their business office and spoke with someone (Taj?) who acknowledged that I shouldn't have been charged those copays and assured me they would be sending my $390 back to me. Yesterday - a month and a half later - I called and they said they still had not sent my money back to me, but acknowledged that they saw their own notes as to the above and would get the money sent to me... but they could not give me any explanation as to why the money wasn't already sent. Moreover, they're telling me it could be another 6 weeks before I receive the money. Multiple calls to Allison, the Business Office Supervisor, keep going unreturned. I keep being told that she's in a meeting and will get back to me afterwards, but that's not happening... So I've now put in a complaint with Blue Cross and will be putting in additional complaints with any state regulatory offices I can. Additionally, their main number 864-654-2001 gives an option to reach the business office, but you can't reach them that way, so you wind up wasting your time and someone else's to get the correct number. Finally, the person who keeps answering (Morgan??) once I reach the business office sounds like they're in a bathroom or some other sort of echo chamber. What a NIGHTMARE!!!!!

I thought I already wrote one of these, but somehow it doesn't show up. Well, let me say.... This…read morephysical therapy business is ABSOLUTELY AWESOME! I have been a client there twice after each surgery on my thumbs. Adam is the hand guy and what an absolute GEM! The entire office is like a breath of fresh air! EVERYBODY, from the front office to every inch of the business is top notch, Now, it's my husbands turn to go for P.T. We were told to go to a different place and it was a complete nightmare. So today, we have cancelled the initial office and are going back to Excel. THEY treat the client AND the family with respect, care, fun and dignity! So hard to find in a business, nowadays. Cannot wait to go to Excel in Easley! !