Matt and Colin put me back together with skill, kindness, lots of patience and a great sense of…read morehumor. I appreciate them. The facility is clean and nice and airy. Highly recommend this place

I hesitated on my review because I LOVE the physical therapists at the office and even the personal…read moretrainers. However, this review is mainly about the billing office. I had met my deductible and Elite was in network. The billing rep who got in touch as soon as I was referred there by my PCP checked on coverage and told me that every visit would be $20, so we scheduled for 2 visits per week based on this. After going to Elite for about six months I received a bill for $1200. I checked out all of the charges and some visits were billed for over $300. I've had three people in billing tell me three different reasons - "we couldn't have known what insurance would cover" "your insurance coverage changed half way through the year" "actually it was 20% not $20". All of these reasons were incorrect and I've been sent now four different bills with different numbers. I'm somehow down to $600 (changes made without any reason behind it from their perspective - why would that be if they did everything correct on their side?) and my insurance told me to appeal it, so I am. Before I did, I contacted billing to see if they could do anything and was rudely told "go ahead and appeal." She even had the audacity to tell me I should have gotten a quote in writing and signed by the billing rep (who CALLED me with pricing). Sadly, I will not be returning to an incredible staff because the billing procedures are trash and they flat out lie. If you decide to go here get all the quotes in writing.

Buyer BEWARE!! MIND YOUR COPAYS!! and don't fill out any patient satisfaction surveys prematurely!!…read more For **13** visits over about 6 weeks these people kept telling me I owed them a $30 copay, so I faithfully paid it prior to receiving treatment each and every time. It was only through chance while I was reviewing some things on my Blue Cross account that I realized I had ZERO responsibility to pay a copay. So first, they took my money when they shouldn't have. Upon realizing that back in April, I contacted their business office and spoke with someone (Taj?) who acknowledged that I shouldn't have been charged those copays and assured me they would be sending my $390 back to me. Yesterday - a month and a half later - I called and they said they still had not sent my money back to me, but acknowledged that they saw their own notes as to the above and would get the money sent to me... but they could not give me any explanation as to why the money wasn't already sent. Moreover, they're telling me it could be another 6 weeks before I receive the money. Multiple calls to Allison, the Business Office Supervisor, keep going unreturned. I keep being told that she's in a meeting and will get back to me afterwards, but that's not happening... So I've now put in a complaint with Blue Cross and will be putting in additional complaints with any state regulatory offices I can. Additionally, their main number 864-654-2001 gives an option to reach the business office, but you can't reach them that way, so you wind up wasting your time and someone else's to get the correct number. Finally, the person who keeps answering (Morgan??) once I reach the business office sounds like they're in a bathroom or some other sort of echo chamber. What a NIGHTMARE!!!!!

I thought I already wrote one of these, but somehow it doesn't show up. Well, let me say.... This…read morephysical therapy business is ABSOLUTELY AWESOME! I have been a client there twice after each surgery on my thumbs. Adam is the hand guy and what an absolute GEM! The entire office is like a breath of fresh air! EVERYBODY, from the front office to every inch of the business is top notch, Now, it's my husbands turn to go for P.T. We were told to go to a different place and it was a complete nightmare. So today, we have cancelled the initial office and are going back to Excel. THEY treat the client AND the family with respect, care, fun and dignity! So hard to find in a business, nowadays. Cannot wait to go to Excel in Easley! !

I was referred to this office by my orthopedist. I have had physical therapy in the past, but this…read moreepisode was by far the most thorough, caring, and effective. The office staff was efficient, and my therapist, Eric, was gentle, knowledgeable, and understanding. Kudos to this office and its personnel!

The team at this Verdae location are very professional. With thorough knowledge of the best…read moretreatment for my PT, I walked out 4 weeks later like a new person. I learned more and more with each visit on how to better myself, and the reasons why certain PT techniques improve the areas that hurt. Genuinely kind and interested - with sprouts of humor - they are an excellent team. I worked primarily with Dane, Andrew and John. The facility is always clean and bright. I cannot recommend them nor this faciity enough.

I was immediately skeptical of the physical therapy location because of billing. I expressed this…read morewith the representative and she stated that she would contact my medical insurance provider on my behalf and find out what my per-visit cost would be. She called me back and stated my cost would be $20 per visit. I took her at her word and began treatment. When leaving each appointment I went to pay and was only billed $20. Two moths later I get a bill for $1300. When confronting management, I was told that I was misinformed and I would be responsible for the full amount. There was no apology, nor was there any middle ground for resolving the bill in stuck with. This is awful business, and I see I'm not the only one with this problem. BUYER BEWARE.

If you require physical therapy this a great place. Caring, understanding, compassionate, and very…read moreprofessional. Explains how to perform and why the exercise is necessary. works with you with understanding when it is difficult to perform an exercise. Always ask if you need a rest. Hannah is wonderful and makes it fun when are learning I completed one program with her and am now living as before therapy. I have just now started a new program for a different problem and I am sure I will have same success as before. Mary Joyce Morris

Excellent! They really care. They pay attention and the place is clean and very well run. And Dr…read more James is great! I went to another place intentionally and I'm so happy I pivoted and found purposed physical therapy.

Purposed Physical Therapy is by far the best PT facility I have ever used. From the minute you walk…read morethrough the door until the time you walk out 60 minutes later, you are treated with kindness. The staff members are very congenial and professional. The facility is clean, faith-based, has a wide assortment of all kinds of equipment to assist with your therapy, and I LOVE the music they play! What I greatly appreciate about PPT is the 60-minute one-on-one treatment. Your therapist does not share the time you are there with anyone but YOU! As a patient, you are the sole focus for an hour and that makes all the difference from a patient's perspective; you feel valued. Do yourself a MAJOR favor, and if you need PT, don't give it a second thought...... just call PPT

Therapist was overly aggressive in the initial treatment of my upper right shoulder and neck…read morecondition. Used very string manipulation the first day in an attempt to loosen up joints. Next day had tingling in my left hand.

Was given excellent care at Elite Integrated Physical therapy. Would highly recommend.read more

Great staff and equipment. I would recommend this location for physical therapy. Quality care on…read moreyour recovery.

My name is Tammy. I'm 60 years old. I've never been to therapy before. These people are awesome…read morewhen I first started. I never thought I'd be right again with my knees and back ...six sessions later. I'm feeling pretty amazing. Not only is my mobility 100% better. My outlook on life is a little better too. Just knowing that you can move again. THANKS...

Cannot recommend this practice. Claudia Johnson (provider)…read moreseemed knowledgeable for the most part, when i went for a simple annual wellness check, but referred me for further tests, which proved both unnecessary and expensive. I am a healthy male by objective standards. Blood pressure and weight in the healthy range. On NO heart, weight or blood pressure medications. My real issue was being required to provide all my insurance information in advance before the appointment... sending digital images of my cards, and then receiving a $1,273 out of pocket charge bill, including more than $500 for an initial office visit charge. A ~ $75 X-ray charge seemed reasonable though for a toe that I had stubbed and seemed to be slow and healing. I declined the referral for physical therapy on the toe. SMH. I called the office to discuss the exorbitant bill. And explained that I thought medicare would cover almost everything in it. They acted like they didn't know.I said I would be following up with medicare myself and expected they would be doing the same. Called back a month later and found out they'd dropped the ball again.And nothing had been done to confirm the amounts that medicare allowed. They acted like they didn't know I had insurance, and Medicare coverage. Of course.I got the run around saying it was the claims department fault, not billing department's fault. I reminded "Casey" that this reflects negatively on the doctor. I asked who should be held accountable, and she didn't like the question or the way she was being talked to so she hung up on me.

Brio is always a wonderful experience because not only is my doctor wonderful but the nurses and…read morethe front desk staff are as well . I'm always treated with respect and listened to. I walk knowing that I have quality care.