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    ATI Physical Therapy

    5.0 (1 review)
    Closed 7:00 am - 7:00 pm

    Services - ATI Physical Therapy

    Physical therapy

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    4 years ago

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    OrthoAlabama Spine & Sports - Equipment

    OrthoAlabama Spine & Sports

    3.3(23 reviews)
    11.3 mi

    I went to see Dr Tran today for a block on the left side of my back for the first time. I explained…read moreto him that I sat on my wallet wrong on my right buttocks and hurt it. Without me saying anything else he told me he would fix that too. I never had a doctor that cared so much about his patients. Much love to him and thanks. I hope he sees this post Greg Miller

    Dr. Mallempati: 5 stars His staff: 1 star…read more We made an appointment to see Dr. Mallempati in the Pell City location, which by the way, is not easy to find. He's only at this location one day a week, I think, and they use another doctor's office/optometrist (?) facility. There's really nothing that tells you he's there and when you're standing in line to sign in, there's a sign for a dermatology office and another for St. Clair Eye. We had to ask, "Are we in the right place?" So they took us back to a room within a few minutes - less than 30 minutes in the waiting area - and then... more waiting. We ended up waiting almost 2 hours and then finally someone came in and they admitted they totally forgot we were there. Ok, fine. They owned up to it and apologized, it's ok - we can move on from that. Dr. Mallempati was great, very thorough, and great bedside manner. He schedules an MRI and wanted us to come back after for a follow up. MRI was done and we return one week later. This time we saw him in his main location and thankfully, wait time was much better. His nurse practitioner saw us first and she was very thorough, but she interrupted us when we tried to tell her something and we had to make her listen. We saw Dr. Mallempati again, and he was great. He wanted us to schedule a nerve block which would be performed at Surgical Institute of Alabama. We immediately scheduled the nerve block for Dec 23rd, 2025 to be done at Surgical Institute, BUT they (Surgical Institute) would call us the day prior to confirm the time. No food or drink the day of the nerve block (prior to). Also, a 3 week follow up post-nerve block would be scheduled with Mallempati. December 22nd comes and by 3:30 p.m., we still had not received confirmation. We call Surgical Institute and the lady who answered the phone said, "What's your name? Oh yes, we have you down for tomorrow and they WILL be confirming this, but we're just really backed up. But you will hear something." We go to bed at 9 pm, still no word. December 23rd comes and we've taken vacation from work and are sitting here, waiting to hear. At 7:30 a.m., I call Surgical Institute and the lady who answered said rather rudely that that she had no idea what we were talking about, no appointment was scheduled for us. We repeated the story about how someone at her office said we WERE on schedule, and she kept repeating, "You need to call Mallempati's office - no one from there has ever sent us anything to do with your information." I called Tracy, Dr. Mallempati's nurse, and left a voice mail to PLEASE call us ASAP. By 9:30 a.m., we gave up hope and decided to eat/drink since obviously the nerve block wasn't happening. It's April 19th, 2026 and Tracy nor anyone else at OrthoAlabama Spine has yet to call us back. We've been completely ghosted by this facility, as if we were never there. We've told everyone we know to avoid this place - which is sad, because Dr. Mallempati is great.

    Photos
    OrthoAlabama Spine & Sports - Getting some ice

    Getting some ice

    OrthoAlabama Spine & Sports - Ice -ice baby

    Ice -ice baby

    OrthoAlabama Spine & Sports - Doorway

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    Doorway

    ATI Physical Therapy - physicaltherapy - Updated May 2026

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