My debit card information was saved in their system WITHOUT MY PERMISSION!! Then all of a sudden my Co-Payments were automatically deducted from my account WITHOUT MY KNOWLEDGE OR PERMISSION!! NOW they are claiming that I owe them money! I cant seem to get an explanation as to why this was done, and who allowed it to happen!! NO apology or resolution has come forth since my initial complaint back in December of 2023. My next step is to file a FORMAL COMPLAINT with the BBB!! read more

Good place for therapy. Mark takes good care of my mom's stroke disability. Julie arranged a convenient schedule for pickups.

I was having neck and shoulder pain for several months and had gotten a referral from my doctor back in August. I truly wasn't planning on using it but after being in so much pain I decided to make an appointment. Well I'm glad I did. I'm feeling so much better thanks to my therapist Anne who was knowledgeable, nice and great at her job. The facility was nice and clean. The other therapist Alicia and Michelle were good as well. So today I'm not so happy with ATI. How about a week or so ago I get a bill. These mofo's charging me $40 a session. Are you freaking kidding me? I was never informed of that because I would have never agreed. The receptionist asked me for a co-payment when I first started so why didn't you mention it was for every session. So busy just trying to act like you all were doing me a favor by accepting me because I believe I was out of network. When I went up to the facility, now the receptionist got the stupid look on her face when I confront her about this damn bill. They will never get my business again. FYI full disclosure goes a long way. read more

This ATI location almost seem to good to be true, but I'm telling you...they are legit! I dislocated my shoulder and fractured the upper humerus in 2 spots. No surgery necessary, but lots of PT required for recovery. I was a little apprehensive about PT in general before going, but my mind was immediately put at ease after the first visit. Annie and Nicole are fantastic. Everyone is very nice and have your best interest in mind. Thank you to ATI for everything! read more

Therapists and staff are all professional, competent , well trained and knowledgeable . The atmosphere is extremely positive and a great way to start, continue or end your day. 3rd therapy establishment I have utilized and by far the best. Thanks ATI! Pat read more

I really can't say enough about my experience and the staff at ATI. The staff is one of a kind. I've been to PT before at Illinois Masonic hospital and Masonic place pales in comparison. Everyone here is genuinely kind. Upon entry, you're greeted with smiles and hellos from everyone. My kind of place! I absolutely hate to walk into any kind of business and not be greeted. Now, down to business. I had hip impingement surgery in Oct '16. On my first visit, I had absolutely no muscle control in my leg. I couldn't pick it up, or bend it on my own. I was doing a granny shuffle to get around. After my first session with Annie (my primary therapist), I was able to pick it up off the ground higher. It took one session! The day after my sessions, I can tell I am much stronger. I've worked with quite a few of the other therapist as well (Jesse, Kim, Michelle) they are very patient and knowledgeable The staff here really knows their stuff! I'm really going to miss them when it's time to move on : ( read more

Annie, Alicia, and Vinnie are wonderful to work with. Each member of the team truly cares about their clients and goes out of their way to make sure you are making steady progress toward your goals. The team keeps you working an hour or more, even if it means they are coming in early or leaving late. And, they do it in a fun and playful way that makes time fly by. I learned a lot about my physical issues and how to continue to work to solve them. If you go there and fully participate, you will be thankful you chose this team to work with! read more

So, this isn't my first rodeo regarding a tennis injury. Last time was a little nibble. This time a big bite. Instead of straining stuff, I was tearing stuff. In my knee. While preparing for the upcoming surgery, I was told that having a physical therapist in line was key. The last time I had to go through physical therapy, it was a smaller location, and I didn't think with the severity of my situation it was the right fit. A little bit of internet research yielded ATI Physical Therapy, and I couldn't imagine going anywhere else if I ever had need again. The staff is not just "professional" they truly care about the health and well being of their patients. I know this because I've had the opportunity to be treated by two of ATI's finest. My first visit was in one of their private consultation rooms, it's nice to have a smaller, place to talk about the nuts and bolts of your injury, it's nobody's business. They didn't have a issue with my boyfriend being there with me for the consultation (honestly, it's a good idea to have someone with you, you don't realize how much stuff you forget), which was great for my comfort level. This is the first time I'd ever had surgery, and it's something I'm in no rush to repeat. Lauren (my first physical therapist) not only took measurements of my leg, she listened to what my goals were for being active again. The first two weeks, I would complain about what I felt was a lack of progress, and Lauren would gently remind me that you don't just start running marathon's after surgery (I can be impatient). It's four weeks in, and I've got most of my flexibility back now, and because Lauren needed to get some things done, I had the opportunity to be treated by Amy. Same concern, same head on a pivot (watching you do your exercises while you don't know she's watching you, to make sure you do your exercises properly). I know most of the things that I need to do for my warm up, for the real meat of the session, but Amy keeps me on my toes, with new exercises, new challenges. No joke, PT is hard work, and digging in deep is part of the process(well for me it is). So what I'm saying is, ATI provides you with a staff that is caring and genuine, while you go through your rehabilitation. These are people that are truly dedicated to the work they do. read more

I never thought in million years at my 28 years old I would have to go to physical therapy but never say never. Since the first day I went in for a consultation, they made me feel comfortable and like they cared about my situation. All the team members were so friendly to me. The place was clean too. The only thing that made me feel uncomfortable was the space was a little too tight and awkward but I am a really awkward person anyway so maybe that was just me. My therapist, Chris, was very professional, knowledgeable and made an effort to get to know me so he could help by giving me exercise routines to help get rid of my injury. I'm a difficult person to work with when it comes to stuff like this but Chris was very understanding and patient. They really go all the way on what they do. The staff knows all the patients names and that makes you feel...nice. Their hours are very flexible too for those people that work full time. I would recommend this place to anyone. read more

Having had experience with inpatient PT (NMH and Warren Barr) and home PT over the past six months, I finished my rehab journey with the wonderful folks at ATI South Loop. It's sort of a rehab "Cheers" where everyone knows your name--but beyond friendly and pleasant, they are professionals who know their stuff. While I've "graduated," in addition to the improvements I made over the past 2-1/2 months, I have a plan--and the motivation--to sustain the gains I made and resume my previous life. If and when I have to have a replacement or other elective surgery, I will make every effort to get pre-op physical therapy here--and, of course, post-op PT. And they provide a free shuttle, if one can't drive--an important service. Thank you Kim, Yolanda, Annie, and the rest of the great crew at ATI South Loop. read more

I have NEVER experienced the professionalism and personal attention anywhere like I have at this ATI location. They redefine physical therapy with the latest and best techniques. Every single therapist knows your name and makes you want to come back. The place is kept really clean and the equipment is well maintained. Nicole runs the front office with charm and is a big reason I came in the first place. read more

Having back, leg, and neck pain isn't fun, but getting on the road to recovery has been made easier by visiting the folks at ATI on Canal Street. We have only been to about a dozen sessions so far but I am slowly beginning to have a little bit more mobility and believe that in time the therapy will help decrease the pain I've been in and give me back full mobility. First off, they're flexible here. We come from our office every day and sometimes I'm running late from a project that's got to go out the door or sometimes I can't meet at all on a weeknight so they've offered a Saturday morning appointment instead (thanks Kelly!)--they're very flexible and understanding. I see people coming in late during out sessions and they're never rude to them, they just get them right into their routine and on they go. Second, it's pretty fun coming here because the people you work with have the best attitudes, even when my attitude isn't the best. I'm a big 28-year old guy who never imagined he'd be in PT this young who they have bouncing around on a ball and doing stretches with tension bands, so it's not always easy keeping a positive mindset, but the folks at ATI help you keep your mind in the right place. They're funny, engaging, and ask about your day-to-day life beyond how you're feeling. When you walk in the door and start your routine, look on the marker board for the fun facts or trivia, for example. Lastly, everyone you work with is knowledgeable, kind, and professional. They are the kind of people you enjoy working with because they're on your side, fighting for you to get better, no matter how you come into their facility on day one. That's different than just being fun and engaging. I don't want anyone else to need their services but if you do, you'll be in good hands. Shout out to Annie who is always working hard and with a huge smile on her face; Kelly who makes PT a blast and was willing to meet on Saturday; Jesse for the best/most enjoyable massages; and Michelle who is always positive, fun, and seems to do a lot around there for everyone. read more

Going to physical therapy is typically a result of a less-than-joyous situation, so it's even more imperative that PT be a positive and friendly place. ATI has done that for me. I began going there to alleviate a hip condition and now I'm back after having it surgically repaired. From my very first phone call, the people here have been accommodating, even agreeing to come in on Saturday because I needed PT the day after surgery. The positive rapport between the therapists and clients is evident throughout the place. I always feel a little happier leaving than I did when I came in. read more

I recently had surgery to repair my shoulder and was very fortunate to be referred to ATI. I could not have asked for a better group of people to help me through the healing process. The mission statement for ATI is " to exceed customer expectation by providing the highest quality of care in a friendly and encouraging environment." In my experience the staff at this location certainly exceeds its mission statement . In addition, they have plenty of parking. read more

The therapy I received for my labrum tear was top notch. I would recommend my friend to this location. Staff is knowledgeable, professional and attentive. They took care of all types of patients from Triathletes to construction workers. You should go here. read more