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    Athletico Physical Therapy - St. Charles West

    3.9 (11 reviews)
    Closed Closed
    Updated 1 month ago

    Services - Athletico Physical Therapy - St. Charles West

    Physical therapy

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    Northwestern Medicine Delnor Hospital Rehabilitation Services

    Northwestern Medicine Delnor Hospital Rehabilitation Services

    1.0(2 reviews)
    1.8 mi

    My visit with Dr. Timothy Kisner was on 11/20. My appointment was at 545 pm and I wasn't taken back…read moreuntil 615. I didn't mind the wait at all. I asked Dr. Kisner how his day is going as he led me to the evaluation room- he said "ehh I'm here" this set the tone for the remainder of my 45 minute visit where he sat and asked me questions about my back pain, asking me when I experience pain, if I can bend down, what have I done to help, etc. 35 minutes of my appt were spent talking and going over health history /condition. 5 minutes was spent going over 3/7 exercises that he provided me with on a piece of paper. The remainder of the visit he continued typing out my post visit documentation & then reviewed once printed. I was charged $1,127.00 for a 45 minute appointment. 97110 cpt code was charged 3 units total cost $708.00 This code means 15 minutes exercises x 3 were completed. This is completely false the entire visit was 45 minutes! I have never disputed a medical charge but this is outrageous. The cpt code 97110 has a CMS requirement to perform the exercise for at least 8 minutes in order to charge 1 unit. We didn't even spend a total of 8 minutes doing all three of the exercises. I understand this is a specialty visit, however- to be charged so much for something that literally did not happen is absolutely fraudulent and sad. As a patient who is looking for help- you'd expect at least honesty from your provider. I have been to physical therapists in the past and I have never been charged this much - not even a fraction and those sessions were spent actually doing exercises with my PT assisting and monitoring. I was under the assumption Northwestern was top quality and will provide the best care- I was completely mistaken.

    Have been to pt places before but this one is as bad as Del Nor's…read morebad reputation. Office smelled bad, therapists never on time, staff not friendly. The therapist I had was too busy chatting and not paying attention to what I was doing and also farted multiple times during my session. I also observed that they do not clean between patients. just disgusting and unprofessional!

    Athletico Physical Therapy - St. Charles West - physicaltherapy - Updated May 2026

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