Slowly and slowly disliking this practice more and more. I've been a patient here for probably…read morearound 5 years now and every time I'm here I wait for extended periods of time. I have trouble understanding the purpose of making an appointment, to reserve someone's time, if it's not upheld. I had an appointment at 2pm today. I arrived about 10 minutes early (after spending 10 minutes at home updating my own chart via mobile device) , assuming that once I got here it would speed things up. I'm still sitting in a waiting room as I type this, awaiting a sighting of my doctor. It's 2:40pm. I understand and sympathize with being busy, but please value your patients time. It's clear to all who come here you are overscheduling I know for a fact I can go elsewhere and be helped more quickly. All of that said, the staff and doctors are usually very polite. I appreciate the nursing staff especially.

I would give zero stars if I could, the absolute worst doctors office in the planet, most unhelpful…read morestaff, dumbest policies, crappiest doctors, I will never go to a mount Carmel medical facility again, they are screwing people to stay open. Don't come here you won't have anything helped or fixed. Staff not flexible at all, crappy staff, receptionists are terrible, the facility is dirty. Just overall the worst place you can possibly go for your health,

Had a total hip replacement on April 29, 2025. Dr Morris was an excellent surgeon and my recovery…read morewent well. Just a FYI, beware of OrthoAlliance. I just received a bill of $876.78 for collagen bandages that I was totally unaware the cost of. I would have said no. They arrived without my knowledge and thought it was included in my surgery. The leg pumps (which I paid $230) for only worked 9 out of the 14 days I was to wear them. I definitely recommend Dr Morris and other Drs at JIS, but this is something they need to address.

I recently 10/14 had anterior hip replacement. I can't say…read moreenough good things about the care I received and success of the surgery. I was up and walking with no pain within days. As far as I am concerned, Dr. Berend is a miracle worker. 30 days past surgery and I am averaging walking 4 miles a day.

When this OSU building was constructed two of my doctors from different locations started seeing…read morepatients at this practice/building. Formerly, they were in Gahanna and downtown New Albany. Where they still have offices in Gahanna I primarily come here now. I see Dr Anthony (podiatry) and Dr Albrecta.(sports medicine) My sons both see Dr Jonesco.(orthopedics) we have had nothing but excellent experiences with each mentioned doctor and highly recommend. Today I was in for an on going achilles issue that Dr Albrechta is managing very well. I was in about a month ago where he prescribed a brace, PT and a topical. Im that patient that of course didnt fully follow doctors orders with continuing to use that medicine, so obviously.... Im back- as it still hurts. Not the doctors fault.... Totally mine. I did use the brace he recommended and diligently did PT, so it has improved considerably- but now I realize the importance of the medicine. So we are trying that for 6 weeks. Its healing better than I expected Fingers crossed this trend continues. Thanks doc! Highly recommend this practice!

This guy is fantastic. If you have a long time or a first time injury, you should see him for a…read morefree injury consult. I have struggled with pain in both knees for years and haven't been able to do lunges or squats. With my free injury consult, I was confident that we could fix the issue and after only 2 visits, I was able to do squats and lunges without any pain! I love the expertise of Dr. David. The app is also super helpful - you can set reminders to do your exercises and there are videos and timers to help you on your journey.

I went to see Dr. Fothergill after he gave a foam rolling clinic at my gym. I had had months of…read moreongoing pain in my hamstring that no amount of stretching could fix. He is fantastic. Very personable and he walked me thru the physiology of what he thought was the root cause of the issue. After 4 weeks of treatments, I not only feel much better, but I have an arsenal of exercises and stretches to turn to if the problem should come back. Corporate office in Texas great too. Very efficient, great customer service.

I was recently seen at this office…read more The whole experience was very positive! The staff were helpful and friendly as well as efficient. Dr. Smith explained everything very clearly. He administered an injection and prescribed physical therapy. My husband has also seen two different doctors here. I highly recommend Ortho Neuro! Thank you

Dr mark Gittins (ortho Neuro) did a partial knee surgery a year and a month ago, and I already have…read moreto have it redone, because he did not get it correct and he over stuffed the joint, now I have to have a full knee replacement. Even though he said the joint was fine, but I could not walk correctly without pain, Do not go to this doctor. He does not care, he does quantity not quality.

Highly rated high quality surgical care provided with personal concern by caring people.read more

The care was exceptional, the physical therapy was excellent, nurses were outstanding. The food was…read morevery good and served to order and hot,on real plates with cutlery. The cleanliness of the facility is above reproach. Last but not least my surgeon was the best too. I will continue to recommend this hospital to anyone that needs a referral.

This place is amazing. I can't give enough kudos in one review. I have worked with Lauren,…read moreprimarily. When I first got there about 8 visits ago, I was still on crutches after shattering my ankle and leg. I couldn't handle any pressure. Between the therapy on land and the warm water pool, Lauren has made such a difference that even I can't believe! They are ALWAYS on time and I don't have to wait. I never feel rushed or that it's a cattle call. I have been to other physical therapists where they put in so many patients one becomes a number (or the waiting is interminable) where here, when it's appointment time, you walk immediately in! This IS the place to go..for real...especially if there is a urgent need to rehab forward FAST...they are all about progress!

Nice clean facility, very friendly and helpful staff. Well knowledgeable doctors. But that all…read morecomes with a price.

Very concerned about injury great service , took the time to ask all questions and concerns.read more

My PT is punctual. Has a great personality and is confident in her instructions. She knows just…read morehow far to take me in exercises and when to stop. We have great conversation during my exercises, which makes the time pass quickly. She leaves me detailed written instructions of what I am to work on in her absence, bonus exercises to do, should I feel that I can do more. Her attitude makes me want to accomplish more. She is very encouraging. I look forward to her visits.

I can't give it an A-OK. I think the middle star should be "Meh-OK"…read moreThe concept of Otterbein Senior Living is impressive. It helps patients feel at home or like they have their own apartments. There should be many more to the point where the traditional nursing homes disappear. The environment can help with a patient getting better on all levels. My mom was at this facility for 6.5 days in the short term building. Poor thing has been in the hospital for the minimum of 6 days every month of this year so far. First impressions were great. Michael got my mom a wheel chair, noticed she was cold and gave her a blanket. My sister and I knew she thought we were "dropping her off" in some place that hadn't been redecorated since 1987. We were very happy to show her that it was light, bright with four windows and she had privacy. The PSA's were all fabulous. Michael, Sanjay, Sequoia, and others that I would remember by face but failed to write down their names. Jamie the nurse was great. My mom really liked Susan who was the social worker, and the psychiatrist as well as Dr. D. Lauren was exceptionally helpful with getting her admitted and paperwork. The aforementioned individuals made a great impression on us. My mom had to leave by ambulance and didn't leave the hospital for 12 days. The first week she was in the hospital a young lady named Kristen came to see how she was doing. I thought that was very nice. That's where my positive comments end. The director of Nursing? Never met her and I should have way before her being there 5 days. I was told to always just push the option to speak to her. That was great until I inquired if my mom had fallen. She didn't call back. I did and no answer all of a sudden. So my sister called and she picked right up. She had conducted interviews and confirmed my had not fallen. That was great, however, I have EVERY right to ask if my mom fell and that is the type of call that warrants a follow up ASAP. Kevin? Didn't need to meet him and after the attitude he displayed while I was cleaning out my mom's room because she had to return to the hospital; I'm not sorry about not meeting him. He's arrogant and rude. If he had any questions about what was obviously going on right before his eyes, he needed to use his eyes and make contact with me and speak to me, not yell and demand someone else respond. I wasn't responding because nobody is going to speak AT me and get a response. I didn't care for him interrupting me as I was giving the PSAs an update on my mom, that they had taken care of and had a genuine concern for. There are various ways to have handled that. He handled it wrong. I was told by more than one person; three to be exact that that building rarely is full so it shouldn't be an issue to get her back after her hospital stay. Granted it was 12 days later, but I still feel like this facility did NOT want my mom back because of the issues she was having. But since it's a NURSING facility, those are issues each and every person should attend to. It was like they just focused on her PT needs and ignored everything else. They had doctor records so they knew what they were getting with my mom coming on as a patient. The PSAs are pretty much nurses too. They have quite a few duties. Too many to be honest. Cooking, cleaning, laundry, getting vitals, tending to patients and cleaning rooms. This is how you burn out your team. This is how you have turnover. It costs more to replace employees then to keep the ones you have and keep them happy. It's not really such a feat to show your employees appreciation. We had the social worker at OhioHealth call the location in Gahanna and within seconds advised they had a room available. I found that to be interesting. It's only day 1.5 but the differences are apparent. Starting with them testing her for TB right off the bat. That wasn't done at all in New Albany. There's a different type of "buzz" here and my mom, sister, and I feel it. Stay tuned.

Otterbein of New Albany was a refielf in helping Mom during her rehab after being released from St…read more Ann's. When she was released after a second visit to St. Ann's New Albany unfortunately had no room. Mom was sent to Gahanna which lacked adequate staffing and attention to patients. I would rate Gahanna a 2 only because of admin staff was helpful in finding long term care for Mom. Lady working in the kitchen was so helpful and a 5 helping make sure Mom was up and feeding her. During 3 visits to Gahanna Mom was dehydrated and only water was administered by my wife and me during visits. Once she was transferred to long term her lips were dry and cracked and she drank 3 glasses of water which tells me once again Gahanna ignored making sure she was hydrated. If you have a choice Otterbein of New Albany is the only choice! Gahanna the aids would be on their phones off to the side only moving if us as a family member initiated moving of helping our loved ones.Mom had dried food on her chest and on her clothes only cleaned up while we visited her.....