Slowly and slowly disliking this practice more and more. I've been a patient here for probably…read morearound 5 years now and every time I'm here I wait for extended periods of time. I have trouble understanding the purpose of making an appointment, to reserve someone's time, if it's not upheld. I had an appointment at 2pm today. I arrived about 10 minutes early (after spending 10 minutes at home updating my own chart via mobile device) , assuming that once I got here it would speed things up. I'm still sitting in a waiting room as I type this, awaiting a sighting of my doctor. It's 2:40pm. I understand and sympathize with being busy, but please value your patients time. It's clear to all who come here you are overscheduling I know for a fact I can go elsewhere and be helped more quickly. All of that said, the staff and doctors are usually very polite. I appreciate the nursing staff especially.

I would give zero stars if I could, the absolute worst doctors office in the planet, most unhelpful…read morestaff, dumbest policies, crappiest doctors, I will never go to a mount Carmel medical facility again, they are screwing people to stay open. Don't come here you won't have anything helped or fixed. Staff not flexible at all, crappy staff, receptionists are terrible, the facility is dirty. Just overall the worst place you can possibly go for your health,

I recently 10/14 had anterior hip replacement. I can't say…read moreenough good things about the care I received and success of the surgery. I was up and walking with no pain within days. As far as I am concerned, Dr. Berend is a miracle worker. 30 days past surgery and I am averaging walking 4 miles a day.

Had a total hip replacement on April 29, 2025. Dr Morris was an excellent surgeon and my recovery…read morewent well. Just a FYI, beware of OrthoAlliance. I just received a bill of $876.78 for collagen bandages that I was totally unaware the cost of. I would have said no. They arrived without my knowledge and thought it was included in my surgery. The leg pumps (which I paid $230) for only worked 9 out of the 14 days I was to wear them. I definitely recommend Dr Morris and other Drs at JIS, but this is something they need to address.

When this OSU building was constructed two of my doctors from different locations started seeing…read morepatients at this practice/building. Formerly, they were in Gahanna and downtown New Albany. Where they still have offices in Gahanna I primarily come here now. I see Dr Anthony (podiatry) and Dr Albrecta.(sports medicine) My sons both see Dr Jonesco.(orthopedics) we have had nothing but excellent experiences with each mentioned doctor and highly recommend. Today I was in for an on going achilles issue that Dr Albrechta is managing very well. I was in about a month ago where he prescribed a brace, PT and a topical. Im that patient that of course didnt fully follow doctors orders with continuing to use that medicine, so obviously.... Im back- as it still hurts. Not the doctors fault.... Totally mine. I did use the brace he recommended and diligently did PT, so it has improved considerably- but now I realize the importance of the medicine. So we are trying that for 6 weeks. Its healing better than I expected Fingers crossed this trend continues. Thanks doc! Highly recommend this practice!

I lived with shoulder pain for years from an old "football injury." But, it reached a point of too…read moremuch pain to do simple things like putting on my seatbelt or reaching to put away dishes. It was definitely impacting my workout too. I finally decided to seek help with Athletico PT. I cannot believe I waited so long. My shoulder improved after just 2 weeks and is fully healed after six weeks. It is like having a new lease on life. The New Albany team (Sidney, Madison, and team) was knowledgeable, professional, and "firm" with my PT exercises and progress. Get the "little muscles" working through lite weights to improve the movement and strength of the whole shoulder area (almost magic). No drugs, no knife. The Athletico app on my phone was extremely helpful to keep me on track with my progress. I can now go back to my full workout and live a full life. I cannot believe I waited so long. Thank you! Henry K Westerville, OH

Let me start off by saying, I totally dislike physical therapy, however, this place changes that…read morenarrative. The entire staff welcome you and treat you like family. The place is small entire that you get really good one in one time with the therapist, which was good for me because I wanted to make sure I was doing the exercises properly. I would recommend this place in a New York Minute and if I need PT again, I'm coming here.

Dr mark Gittins (ortho Neuro) did a partial knee surgery a year and a month ago, and I already have…read moreto have it redone, because he did not get it correct and he over stuffed the joint, now I have to have a full knee replacement. Even though he said the joint was fine, but I could not walk correctly without pain, Do not go to this doctor. He does not care, he does quantity not quality.

As I sit here on another Sunday afternoon trying to keep my blood pressure down and psych myself up…read morefor the week ahead, because I know the pain I will be in. This situation which now is affecting my mental health started a month ago. During a January snowstorm I drove myself to the Diley Ridge emergency with leg and knee pain. During the visit I was given an ultrasound to look for a blood clot. I was given a shot of Lovanox and schedule an appointment with Mt. Carmel East for another ultrasound the next day. I drove to the hospital the next day during a level three emergency to be told I do not have a blood clot. I was still in pain but no one bothered to ask or consider another option. I was dismissed and went home. A week later I am at the Diley Ridge emergency hospital again with more intense knee pain, they even recognize that I was just there. This time I get an x-ray which shows I have some arthritis, I'm sent home with a script for ibuprofen, a leg stabilizer, and told to follow up with my PCP. All the while I'm icing and trying to figure out how to manage the pain and continue to work on my feet all day. My PCP sent a script for Meloxicam to help with inflammation and pain. I tried the medicine for a few days but even with food it made me vomit. My PCP sent a referral to OrthoNeuro and I waited for a call, which I never received. I finally called them on a Monday and was able to get an appointment that same Wednesday. I am very familiar with OrthoNeuro as I had three carpal tunnel release surgeries the previous year. For my knee pain I was scheduled with Mark Gittins. In my roughly ten minute consultation he told me to get rid of the stabilizing brace (I should be letting my knee do what it's supposed to do, use over the counter Voltaren for the arthritis and sent a referral for an MRI. Nothing was addressed about my actual knee pain. After about another week I am in so much pain I find myself at Mt. Carmel East emergency room, actually in hysterical tears because the pain continues with no relief. This time I'm given a shot in the rear for inflammation and sent a script for OxyCodone and ibuprofen. While in the ER I requested an MRI since one has not been scheduled for me yet. I was told no. I had to take off work the next day due to continued pain. I did receive a call finally to schedule an MRI. I was told my insurance requires a ten day period to get an MRI approved. At that time I was scheduled for an MRI March 3rd, 2026, which was still three weeks away. I sent a note explaining my situation and miraculously the next day I was called with an approval and scheduled an MRI the next day. Finally I thought I would get some relief. I had my MRI the next day at 7:30am immediately after the MRI I called and left a message with Dr. Gittins voicemail around 8am. In the meantime the results of my MRI are posted to MyChart. I did not receive a call, I left a message the next day, I did not receive a call. Friday came and went, no call. Which brings me to today, my pain continues as my anxiety rises because I have to work and I know what the pain feels like at the end of my shift and it makes me sick to my stomach. As I sit here and try not to be sarcastic about any of this I wonder when someone will decide to call me and help. Unfortunately I have no other option except to be seen at OrthoNeuro due to my insurance. I already have little faith in this institution due to my carpal tunnel release surgeries (I will not get into that situation as this letter has already taken up so much of my time). At this point I have no other option but to write this review because I am in need of some help and relief.

The care was exceptional, the physical therapy was excellent, nurses were outstanding. The food was…read morevery good and served to order and hot,on real plates with cutlery. The cleanliness of the facility is above reproach. Last but not least my surgeon was the best too. I will continue to recommend this hospital to anyone that needs a referral.

Took my mom there after she fell. Went to the new ER. She was seen very quickly and the nurses,…read moredoctor, radiologist... The whole staff was excellent - professional and caring.

This place is amazing. I can't give enough kudos in one review. I have worked with Lauren,…read moreprimarily. When I first got there about 8 visits ago, I was still on crutches after shattering my ankle and leg. I couldn't handle any pressure. Between the therapy on land and the warm water pool, Lauren has made such a difference that even I can't believe! They are ALWAYS on time and I don't have to wait. I never feel rushed or that it's a cattle call. I have been to other physical therapists where they put in so many patients one becomes a number (or the waiting is interminable) where here, when it's appointment time, you walk immediately in! This IS the place to go..for real...especially if there is a urgent need to rehab forward FAST...they are all about progress!

Nice clean facility, very friendly and helpful staff. Well knowledgeable doctors. But that all…read morecomes with a price.

Very concerned about injury great service , took the time to ask all questions and concerns.read more

My PT is punctual. Has a great personality and is confident in her instructions. She knows just…read morehow far to take me in exercises and when to stop. We have great conversation during my exercises, which makes the time pass quickly. She leaves me detailed written instructions of what I am to work on in her absence, bonus exercises to do, should I feel that I can do more. Her attitude makes me want to accomplish more. She is very encouraging. I look forward to her visits.

Paige and dr T go above and beyond in helping me deal with my pain issues. They take their time to…read moreknow you and don't treat you as just a patient but as a real person, an individual

although was told in 2024 a pain pump was my best option, and had psych evaluation in 2024, here it…read moreis the end of March 2025 and still no date to install pump. Was not told when I started at Pain Zero that they have to refer out for surgery so now I am waiting for OSU surgeon to schedule. Had I started at OSU I likely would have had surgery by now. So I suffer 24/7 while I get shuffled from one place to another and keep getting excuses for delay. I guess I should have offered a bonus for a quick surgical date.