Five stars is not nearly enough! I can't imagine there is a physical therapist out there better than Elvis. So many great things to say about him. He listens. He is attentive. He really cares. And most importantly, he got my broken ankle back to 100%. The whole team there is great. I loved how Bria, Emily and Brenda could all just jump in and help me when I forgot what I was supposed to be doing. They were so motivating and supportive. Everyone there was amazing, but a special shout out to Brenda. She made this whole ordeal so easy to navigate. She is such a kind person and it never felt like she was just doing a job, she was just genuinely helpful. I'm very much looking forward to my next injury so I can hang out with them all again! read more

I've used Athletico years ago for neck pain so I knew I was in good hands when I needed to use them again this past winter. This location is super convenient on the 7th Floor of the Mart - connected to another gym. In terms of the insurance and initial set-up - Nicole is great to work with. Extremely organized and thoroughly looks into your insurance for you. That is a great thing b/c you definitely want to know what your costs are going in before you start the therapy. So - for me - having to fill out the initial forms was not a big deal. It's also a great way for the therapists to know where your concerns/pains are. Speaking of therapists - they are fabulous! Depending on your times, you'll rotate between Emily, Jackie and Kelly. The hours are super convenient and they really do accommodate your schedule. I liked the rotation b/c each of them had different advice/techniques that you can apply. It's been two months since my last therapy session. The key take away is to keep up the in-home exercise program. I bought different weights as well as the TheraCane (i.e. the 'TheraWench') to use at home. I definitely miss the massages and stories you hear there. While you might be in pain going into your session, you'll leave feeling more relaxed, and you'll laugh at least once during your time there! If you need therapy in the future, I highly recommend the Athletico @ the Mart. The staff is outstanding - from the therapists to the PA assistants to the front desk. read more

I am so grateful for Elvis and the Athletico - Merchandise Mart team for all being so wonderful, welcoming, and helpful in my healing journey from plantar fasciitis. I have been to physical therapy several times, and Elvis was my favorite physical therapist! He is kind, attentive, and extremely patient and helpful. Truly a gem! And the whole staff is truly wonderful. I wouldn't hesitate to go back there if I ever needed PT again. Thank you, Elvis and team!! read more

I waited awhile to write this review because I wanted enough time to make sure my physical therapy experience helped me in the long run. Well, the reviews don't lie: This Athletico location is the best of the best. This is gonna be a long one, so buckle up, folks! Within the last few years, I decided to start running as a way to blow off steam and for mental health reasons. During the 2017 calendar year, I clocked 300 miles on my NikeRun app. I was so proud, and even set a goal to run 400 miles during the 2018 calendar year. Unfortunately in February 2018, my goals were put on the back burner when I discovered some immense pain in not one, but both of my knees. My mom suggested that I might've had runner's knee, so I gave myself a break, iced my knees, and took everyone's advice until about April, when I took up running again. I ran consistently throughout the summer, even though the pain had come back. It was intense. Finally, in late July 2018, I visited a doctor and was told I needed physical therapy for my knee, or else it'd get really bad, really quickly. I learned about Athletico's location right inside the gym I already was a member of (hi, RNG!) and figured it'd be in bad taste to ~not~ do something about this. I have to start off saying that the communication from this Athletico location is the best one could ask for: Nicole at the front desk always knew the answer to any question I had, rescheduling appointments was always a breeze, and the Athletico reminder texts were extremely helpful. The therapists Jackie, Emily, and Kelly are the absolute most wonderful and helpful people I could've hoped for as well. I've gone to physical therapy for various ailments throughout my life, but this is the first time I actually stuck with it and did my exercises at home (probably because I'm an adult now and was paying for it with my own money... sorry, mom). I went to several sessions a week for two months at Athletico Merchandise Mart, and there were some mornings where the pain was so unbearable that I'd cry. I had bruises all over my legs from certain exercises. My hips were weak, and so was my spirit. A lot of days I dreaded attending a session, because I was afraid of failing or crying. HOWEVER, with the support of the staff here, I was able to get my energy up, try all different weights and exercise bands, survive the evil Rumble Roller, and graduate! I won't lie, my favorite parts of each session were the IASTM massage and icing my knees, because I got to relax. 0:) But I learned so much and months later, I still do my exercises and am stronger. I stick to yoga now for fear of messing up my knees again, but I know that after this experience, I can work hard in the future to help myself heal. Thank you again, y'all are the BEST. read more

Athletico Physical Therapy - Merchandise Mart - getting my knees iced! convenient that this is located right in my gym! - Physical Therapy Near Me - Chicago, Illinois

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This is the best PT clinic you could possibly go to! The therapists are warm, friendly, and make you feel right at home. Not only are they committed to your treatment plan, but they also will try to get to know you on a personal level and really build a relationship with you. I was having neck and back pain related to stress and bad posture. After months of PT I am really feeling so much better - my headache frequency has reduced dramatically, I'm exercising again, and I'm feeling way less tight than before. The clinic is great about explaining your condition and giving you input into your ultimate treatment goals. I worked mostly with Emily, and she is such a gem. I felt so comfortable with her and trusted the work and exercises she was doing with me. She is incredibly knowledgeable and takes the time to explain answers to all of your questions. I also worked with Jackie and Kelly, who are fabulous as well. Go to this clinic, you will not regret it! read more

Athletico Physical Therapy at the Merchandise Mart has always been excellent, especially during the period when Emily Ann Peele was in charge. Emily, however, has received a well-deserved promotion, and the new Manager at the location is a a fantastic Albanian-American named Elvis Sako. Charming, handsome, well-groomed, full of energy, attentive, intelligent, and totally-professional, Elvis is constantly on the move and keeping his eyes on as many as four clients at the same time. One hopes that those in charge will soon hire another person here, at least to take care of the main desk and to answer the telephone. Elvis Sako is an amazing, very-talented whiz at the job, but even such extraordinary individuals can be spread too thin and driven to exhaustion. In any case, this branch of Athletico is worthy of the highest recommendation. read more

Didn't even make it to the facility. This review is based solely on their intake system, which was clumsy and redundant. I was asked to supply a bunch of personal information via three different methods: 1. First, when I made the appointment online 2. Next, when the person called to schedule an appointment 3. Yet again when they confirmed the appointment and e-mailed me a 12-page PDF to print, fill out, and bring in. In addition, the person who called me to schedule sounded like a confused teenager. He asked for all of my insurance information up front (again, I hadn't even set foot in the place yet) as well as the name of my doctor and a detailed description of my injury. Call me old fashioned but I prefer to discuss these topics with a medical professional, not the squeaky-voiced teen from the Simpsons. Anyway, I called another physical therapist (this time a private practice instead of a storefront chain type place) and made an appointment with just my name and number and a brief description of what I needed. I brought my insurance card, filled out some paperwork, and talked to an expert in person about my concern. Simple and straightforward - a much better experience than Athletico was prepared to provide. read more

I could not have went to a better physical therapy facility. Let me start off by sharing what happened to me to better understand my situation and outcome because of this facility: In September of last year I was in a surfing accident which caused a tear in my ACL and MCL. I had to do a total reconstructive surgery on my ACL and have to anchor my MCL back on the bone. This is a year long recovery. My surgery was in February of this year and per my doctors order, I started physical therapy right away. I did a lot of homework on different facilities and went with my gut on Athetico and this location. The location is by far the most convenient location in River North. It is in a gym facility that allows the use of their equipment, so not only will you get the care from Athletico, but also any strength training or warm up machines that are needed from the gym. Now the staff, all I can say is wow. These girls (Emily, Jacqueline, and Kelly) really know their stuff! They broke down my injury with great detail. They explained the pain I was feeling and why I was feeling the pain. They also explained the timeline of my healing process and why these specific exercises are done for my injury. They will stick it to you to get the job done. Talk about motivation! I walked into this facility on crutches and I came out running! read more

Returned to the capable hands of the Merchandise Mart Athletico staff after undergoing surgery on my ischium. I wasn't able to walk up a flight of stairs when I started, but 3 weeks later I'm able to do so with the help of Emily and Jackie. They genuinely care for their patients and it felt good knowing that I have a team helping me work through my pain. Can't recommend them enough!! read more

I came to Athletico after injuring my rotator cuff. I was very nervous and had never had an injury like this. I was in so much pain I couldn't sleep. As soon as I came to Athletico, the staff was welcoming, eased my nerves, and clearly explained the details of my injury and recovery. I worked with Emily, Jackie, Tony, and Laura as my PTs and they were all wonderful. They pointed out ways to make my exercises more effective when I wasn't doing something correctly which helped me make the most of my PT. They explained the mechanics of my shoulder and emphasized why they were doing certain things with my manual care or exercises. The PTs were happy to answer my many questions. I also found that I made great strides with my shoulder with their help. I am in almost no pain and my strength is back to normal. Not only did my shoulder recover, but I genuinely enjoyed going to PT because the staff was so fun. Going to PT was like meeting up with friends because of the environment they created. I highly recommend Athletico Merchandise Mart for physical therapy. read more

I've been having issues with my neck for a while, where randomly I'd wake up in pain. When I initially called around to Athletico, I called a different location who couldn't get me in for multiple days. When I called, I needed help right then, since I had the movement of a 95 year old. I called this location and they made room in the schedule to get me in within two hours! The whole staff is great, fun, lighthearted, and able to be flexible around your schedule. Thanks for getting me in and getting my movement back to that of someone my age! read more

I have had several injuries (knee- ACL, meniscus, lower back, shoulder) over the past decade so I've done a lot of physical therapy over the years at different locations. I have been going to this location for the past few months for a torn labrum in my shoulder. This was the best experience I have had for rehab. They made sure to understand the problem, constantly gauge how it was feeling, and stay committed to strengthening it and seeing results. All of their staff is involved and very knowledgeable, and you stay busy for the time that you're there, which is key. They are friendly, and make going in for rehab as enjoyable as it could be, a great environment. Overall, a very good experience, and I'm very happy with my outcome. I would recommend this facility without hesitation. I hope I stay healthy, but if not and PT is required, I will be back at this location to take care of it. read more

I came to Athletico to treat lower back pain and vertigo. The team members at Athletico at the Merchandise Mart were extremely attentive to my needs. I would like to say THANK YOU to all of the team members (Emily, Erin, Jacqueline, Jess, Amanda, Rosaline, John, Ray and Kendell). Emily, I would highly recommend your team to anyone who is in need for Physical Therapy. I appreciate the time and energy your team had put into my treatment plan in getting me better. Your team made the difference! read more

I found Athletico for a second opinion on my rib/back pain after months of little to no change from another provider. They were able to give me a consistent treatment plan that moved me forward to my goals. I wish I would have made the switch earlier. I am finally moving in the right direction. Also, want to note that the people were great. I love their energy and how personable they are. read more

I've been to physical therapy before so have a basis for comparison and can honestly say that these guys are top notch. Emily's team was extremely helpful in getting me back to form as they are very knowledgeable and addressed my weak points with effective and pointed exercises. One important thing to note here is that they do rotate therapists which I initially thought would be a bad thing but then realized that each specialized in different methodologies which allowed me to get a wide range of treatments. I hope I never need physical therapy again but if I do I will come back to these guys. read more

Could not recommend more. Started a PT skeptic and left pain-free with a plan. Emily and her team are great - could not have overcame running-induced IT band syndrome with them. read more

All the 5 star reviews are spot on. Great location in the mart. Stephen and Emily (E-money) worked with me on shoulder and neck issues using exercise, massage, and a bit of education. My insurance provider was a mess, but Nicole worked tirelessly to get visits scheduled and approved with very little hassle. The location is a little cramped, but they are moving into a new larger space in the mart very soon. Pros- Truly excellent people at this location. Fun and effective therapy. Appropriate application of donut Fridays Cons- Stephen refused to throw the stereo out of the 9th floor window when Oasis was playing. Oasis is the worst. read more

This was my first time ever going to physical therapy and I felt very comfortable coming here. Everyone is extremely knowledgeable and passionate about their practice. They're also super accommodating to my busy work schedule. I highly recommend this location! read more

Came to Athletico after 15 months of working with a high end PT service and minimal improvement. Was a very different experience, the hands on part is shot but very effective, and the exercises were challenging and very well organized. The therapist are amazing! They want you going 2 to 3 times a week, and are very accommodating with schedule. I noticed a huge improvement within a few weeks, just finished my treatment and was able to learn the tools needed to keep up with my body needs. Highly recommended!! read more

Every positive review here about this Athletico location is really on point: great, professional staff, easy appointment scheduling, awesome therapists (Emily is truly a miracle worker!), great one-on-one assistance as needed etc. Yes, the space is on the smaller side, but they are expanding and will be moving literally across the hallway sometime in spring 2017. I never believed in physical therapy, until I came here for a few sessions and now I can actually tell the difference on how I feel after a few weeks of PT. KUDOS guys - keep it up! read more

I went to this location 3x/week for 5 months and could not recommend this facility nor the physical therapists enough. The facility is clean, uncluttered, and works like a well-oiled machine. Appointments were always prompt and I felt well taken care of by the PTs and their assistants. Everyone was really nice. Most of my care was prior to Covid-19 but my last month was during Covid and I felt perfectly safe because they spaced appointments out, wore masks, and heavily sanitized everything. The location is perfect for anyone who works or lives in the area to squeeze in a session during the day or on the way home from work. Scheduling was also made very easily! Emily and her team are doing great work at this location. read more

Elvis and his team, William and Carolyn are phenomenal to work with. I would highly recommend Elvis and his team. They are highly skilled, professional, caring, personable, friendly and very accommodating. I noticed a difference after just one treatment. I will run out of superlatives if I continue. This is the best place to go for physical therapy. read more

just finished over three months of Physical Therapy. My primary goal was to be able to walk around a city block without pain shooting down my lower back and leg. The facility at the Merchandise Mart was easily accessible and accommodating to my work schedule. No matter which therapist provided treatment, I was treated respectively and in the best manner to achieve my goal through a dedicated treatment plan. Heads up....to achieve results you must do homework as well. If you work anywhere in the River North area this is the place you should go to heal. read more

I have been going to Athletico Merch Mart for almost 7 months (with a break for my surgery in between) and I love it! Emily, Kelly and Jackie (and tony when he's covering) are the best! It's super convenient, they're very knowledgeable, they even come with you on dr appts and make it fun! The one bummer is that they aren't open on weekends, but they make it work and are super flexible! Highly recommend it! read more

From a logistical perspective, the location is great, easy to access and appointments were always available at a moment's notice. It was nice to have the RNG space to change and all the facilities were super clean and tidy. I started PT due to knee pain from running and came out with a new perspective on fitness and life. All three PTs are very knowledgeable, friendly and helped me get my body back in order through their various methods and skills. I looked forward to going, not only because I enjoyed the social environment but because I knew the huge impact it had on my body. I am so thankful for the knowledge and resources I have been given and now love sharing it with others. These ladies are truly amazing and have impacted my life in the best possible way. I miss it already! read more

I was a patient recently for hip and back pain and worked with Emily, Kelly, and Jackie. They were all very knowledgeable and attentive to all of my pain issues. They were very friendly and made sure to answer all of my questions in detail and seemed to genuinely care about my recovery, which made the experience an extremely positive one. Appointments were flexible and the facility was well located at the Merchandise Mart. I made a full recovery and plan to return to this location if I have any other sports related issues again. read more

Emily & Elyse (sorry if I spelled your name wrong)! are the best! This was my first time in physical therapy, and they made me feel really comfortable. The program Emily designed worked really well and was super helpful. They were always willing to answer questions, offer suggestions and help me with my exercises. It was also very easy to schedule appointments that accommodated my schedule. As crazy as it sounds, I actually enjoyed going to physical therapy! My shoulder feels SO much better thanks to their help! Note: this location is within the River North Gym. read more

This is a fantastic clinic from start to finish! The therapists are fantastic and really listen and tailor your treatment to your lifestyle and goals. Everyone is extremely supportive and friendly while still challenging you with exercises. All of this creates the perfect environment for the rehab process. I was very happy to have completed my treatment but very sad to leave such wonderful people. read more

I have been going here to treat multiple sports injuries over the course of about a year. Big thank you to Emily, Jackie, Kelly, and all the other staff that has made this Athletico feel like a 2nd home. Everyone was extremely knowledgable and did whatever they could to help me hit my recovery goals. When I began to get bored of the exercises Kelly even went so far as to create some new ones to keep me engaged. Thank YOU!!! read more

Don't let the good reviews fool you. This place and I'm sure any in the franchise are a complete and utter scam. There's no concrete information about pricing up front. The front desk worker told me that it it would cost me between 120 and 150 dollars per session (with insurance), and I ended up being billed almost double that, at 220 to 300 dollars per session (with insurance). Considering you have to plan the number of sessions before finding out ANY information about how much you're being charged, if you're trying to budget for them, this is absolutely appalling. Apparently they also charge 50 dollars to lend you an ice pack for 10 minutes, and they do not mention that this is at a cost to you. The sessions themselves we're pathetic considering this price. The physiotherapist would sit on their laptop each session, telling me what exercise to do next, and pay zero attention to what I was doing, my form in the exercise, etc. Between sessions with different therapists, I got conflicting information about the exercises, the amount of repetitions, whether to complete with both sides, how fast to do them, which was very confusing. Each therapist also had multiple patients at once, so that also cut into the amount of individual attention received. The only real individual attention received is a 5 minute session of them using a metal massage tool, hardly worth the 260$ average price per one hour session. It seems this place preys on insurance companies by blatantly overcharging for their mediocre service. Unless you're going to be hitting some deductible and not paying anything out of pocket, and even in that case, I would highly recommend avoiding this place. read more

I've worked with the Athletico-Mart team after 2 separate injuries and i would definitely recommend them. They are knowledgeable, professional and work with you on a recovery plan...then push/challenge you to make sure you're getting the best results. The bonus is that everyone is super friendly and that makes going to PT 3X a week more than just bearable - it's fun. Thanks Emily & Team! read more

I came to Athletico - Merch Mart for physical therapy after surgery to repair a ruptured Achilles, and highly recommend it based on my experience. The PT schedule was daunting for sure, but Emily and Stephen did an awesome job making sessions fun & challenging! They are super knowledgeable about the recovery process and all the different stretches & exercises, and made me feel confident that I could get back to 100%. I had my last session this week, about six months after I started, and I'm amazed by the results! A huge shout-out to the team for being so supportive through a tough process and getting me back on my feet! read more

I came to Athletico with lower back pains that seriously limited my daily activity. Emily, Jackie, and Kelly were amazing to work with and took the time to walk me through the plan to get me back to my daily routine. As someone that isn't a daily gym goer or extremely coordinated, I was hesitant about PT. The entire team of therapists and assistants keep a close eye on you throughout your visit, ensuring you're doing to exercise correctly and making sure you're comfortable doing it. They're also on top of getting appointments scheduled during your time of preference and Nicole at the front desk was amazing with sorting out an insurance issue I had. Overall, the team here is patient-focused and clearly know their stuff. read more

I highly recommend Athletico at the Merchandise Mart. I couldn't be happier with my choice for physical therapy there after reluctantly dealing with knee pain and a ruptured baker's cyst. From the beginning, they were great at thoroughly explaining my condition and developing a treatment plan to get me feeling better and stronger. Emily, Jackie, and David are all excellent physical therapists. David even accompanied me to a follow up doctor's appointment - top notch. Whitney made scheduling, dealing with insurance, and the billing process a piece of cake. Thanks to this team's guidance and expertise I am finally feeling like myself again! read more

It was easy to make an appointment and very friendly staff. Definitely would recommend to any one in the area.

This was my first Physical Therapy session. Overall my session experience with Emily was very good. She is an excellent PT. She provided the take home exercises that help maintain and keep the problem away. The office is very accommodating with the available date and time for appointment. The only thing that would have been beneficial was explanation of benefits and costs associated with each component of PT session prior to the sessions starting. Perhaps a better time for sharing this information was during the evaluation session to ensure. When I received the billing statement after all the sessions were completed it was an unpleasant surprise to find out that various tasks being done in the PT session had their individual cost associated. Something as remedial as heat pad for 5 minutes had separate cost associated with it. read more

The team here was extremely knowledgeable and flexible. With a busy work schedule that was very important. The program the team placed me on get me back to my old self again in 12 weeks. I am grateful for their dedication and hard work towards helping others. read more

Great team, enjoyed working with them. Location is super-convenient to the Merchandise Mart L stop. Nice facility right near the River North Gym. read more

I went to Athletico - Merchandise Mart for a foot injury, and am really happy with my experience there. The physical therapists are not only experts at what they do, but they make you feel comfortable, listen to your needs and concerns and make time to answer any questions you have. The team also communicates well, so if you can't meet with your 'regular' PT, you're in good hands knowing that whoever's working on you that day is fully up to date on your needs and treatment plan. I also appreciated how easy it was to schedule appointments, and how flexible they were. Oh, and my PT even accompanied me to my follow up appointment with my podiatrist - which, in my opinion, is going above and beyond. read more

I filled out an online request and Nicole called me within the hour to set me up for eval/sessions after shoulder surgery Emily, Jackie, and Kelly are the best! They got me fully recovered and I am back to my normal self 4 months after surgery. I consistently recommend them to anyone who asks me about PT. read more