Love my workouts at this spotlessly clean location! Very informative and professional training, no…read moreintimidation and effective! Appreciate all the staff!! I particularly enjoy sessions with Jess and always learn something when we workout!

I actually left this gym a few months ago. I was pretty sad to do it because I know the amenities…read moreare great and it has always been clean, which many gyms are not! Unfortunately, they made some changes and consolidated some spaces, etc. One of those changes was severely cutting their hours. I believe they close at 8:00 p.m. throughout the week now, and 2:00 p.m. on the weekends! These hours don't fit most people's lives, especially mine as a night shift nurse. I can handle rearranging some equipment and even closing the kids club, but if I can't get there because they close so doggone early it's not worth me paying for it. By the way, even though they cut out several hours per week of available gym time for clients, they did not cut out any of the very expensive monthly dues for members. This business is owned by ProMedica and if I didn't know any better I would think that they didn't care about encouraging people to live a healthy lifestyle, and that they only cared about money. And then I remembered that I am a ProMedica nurse and that is absolutely, 100%, the case! They made these changes to the hours from a financial standpoint, not thinking about their clientele or giving a crap if anyone actually visits the gym (so long as they pay their monthly dues).

I've been here many times. My family and I have been members since early 2017. I really like…read moreMike's gentle yoga class. I've tried cycling and some of the other classes as well. I often use the treadmill and the weight machines. The atmosphere is great and the other members are nice.

I've been a member at this location, and while the facility itself is fine, my recent experience…read morewith their customer service was enough for me to cancel my membership altogether. Planet Fitness sent me an NPS survey asking for honest feedback. I gave them a low score and explained why: it's hard to recommend a fitness club when the staff doesn't reflect the health-oriented mission of the brand. They asked for feedback, and I answered the question. A few days later, I received a phone call from the Sylvania location telling me that my comments were "inappropriate" because Planet Fitness is a "Judgement Free Zone." The irony is hard to miss. The company solicited my opinion, then scolded me for giving it. Meanwhile, the brand itself openly labels certain behaviors as "lunk" behavior--so the judgment evidently only flows one direction. Instead of having a professional conversation about my concerns, they reprimanded me. At that point, I asked them to cancel my membership, which they did immediately and without any real interest in understanding why. If a business isn't prepared to hear honest feedback, it shouldn't ask for it. This experience showed me that the "Judgement Free Zone" motto is applied selectively and inconsistently. Unfortunately, that ended my time as a member.

Over a year now where they keep charging me and my daughter. I attempted to go to the gym a couple…read moreof times litterly right around the corner. But they wanted me to bring a state id in. So I brought in my veterans id. They didn't expect that reading the back they should have. Regardless they were rude and if anything I really don't care for in this. It shows the quality of service and placing demands on me, Not request. 10 months now and I canceled my membership there as seen not working. Maybe they don't care to report why I canceled or maybe its just they don't care. This is ridiculously and but the pay check from their neglecte to hire competent individuals is not my problem. Places that intentionally do things like this should have to pay 5x the amount that they have stolen.

If you went to this gym when it was urban active and liked it well you should definitely join…read morebecause it is exactly the same. The same machines, the same amenities, nothing has been updated at all. Half of the machines are broken. The ones that work are so worn down they're barely usable. There's only one wipe station in the entire place and honestly no one uses it. This gym used to be the sh*t but now it just smells and looks like it. Don't waste your money.

The ellipticals have now had those same issues for almost a year and a half. The chest press…read moreupstairs has had a broken seat for over 2 weeks. Cleanliness is still, um, lacking. You can look around any machine and see the grossest bits of ...stuff? And dirt and dust. I dont remember the last time a movie played that didnt skip or freeze, and I dont remember the last time captions worked consistently. I've also now had a day where I did an entire 60 minutes of cardio while watching the dvd's menu screen loop. I only stay because there isnt another gym around here that is any better, it seems. You trade cleanliness for options and features, I guess. Eta: oh, they did replace the carpet in the womens locker room, and now the horrendous BO smell is gone.

Awesome workout! Hard but it's only 20 minutes once a week. I've noticed a real difference in my…read morestrength in just 3 weeks. And my lower back pain is SO much better. I'm a believer now.

From the owner: Our business specializes in maximum effort in 20 minutes. Our certified trainers are taught to…read moreutilize groundbreaking techniques from the Netherlands.

I joined this gym today, and I'm happy to report that they worked with me and understood my fitness…read moregoals and needs. Parker and Jason were great at explaining the membership options and gym fees. I feel like most of us are excited about joining a health club, and more often than not, we bypass the understanding that all gyms have yearly fees and cancellation fees; this is completely normal. In my opinion, the highlights of this gym include the space and variety of rooms available to ensure a great workout. They offer 2-3 different machines for the upper, mid, and lower body, which is great! For advanced fitness enthusiasts, this means you won't have to wait to complete your workout routine. For beginners, I highly recommend hiring one of their skilled personal trainers to start your fitness journey the right way. Any day is a good day to practice self-care. So far, one of my favorite machines is the standing hamstring curl; this machine is a gem, and I'm super happy they have it. The gym is clean, the bathrooms are neat, the weights are organized, and they offer spray bottles with towels for you to wipe down the machines after every use. I have yet to try the classes and provide feedback, or the smoothie bar, hydro massage, and sauna. Eventually, I will. This health club has a lot to offer for everyone, no matter what fitness level you are at. I'm glad I started going here, and I'm looking forward to making new friends.

It is becoming a pit. They need to increase staffing hours. By Sunday you need to be fully…read morevaccinated and have an up-to date tetanus shot just to walk into the men's rest room. Standing at the urinal and found I was standing in about a gallon of urine on the floor.