I'm new to NWA. I'm used to having a multitude of Athleta store to choose from. Entering the store, I saw a sign outside indicating that members got an early sale discount of up to 25%. While I was shopping, a new employee (she told me she had only been there 1 day, so she couldn't help cashier yet) told me that the promotion in the store was 20% off. I thought that was a good deal, so I gathered up what I came for and headed for the register.
As I checked out, the lady said (and I quote), "Oh, you're ONLY a core member, so you don't get the discount, but you have $7 in rewards you can use". I was taken aback by her attitude, so I balked. She was obviously irritated and said, "You could save the money if you applied for a credit card". Um, no. The whole miscommunication about a store discount of 20% (that I hadn't planned on anyway) coupled with the attitude put me entirely off. I ended up politely declining all of it.
I walked down the row to Lululemon, got great customer service, got what I needed, and didn't mind paying for it. I love my new hometown, but honestly some people need to be aware of how they sound and how they make other people feel. Inflation is a thing, and we're all needing every cent we work for. Be NICE!!!!!!! read more
