5 stars isn't enough…read more I placed an order online that got screwed up. It wasn't really anyone's fault but since I had a trip coming up they went above and beyond to make things right. Definitely didn't have to go that far but in doing so they made a customer for life. Matt in particular is who helped out, he was great and deserves a raise! Wouldn't hesitate to recommend them.

I'm from Baton Rouge, but I've lived in NYC for 4 years. I've purchased all of my winter gear from…read moreMassey. The associates are fantastic. The prices are great! The selection is awesome. Kit helped me out with my last purchase so much. He's the best.

I was welcomed into the store upon entering, good selection of items and I was treated very well…read more Friendly service and they took the time to find me the best item for the occasion and price. I would definitely recommend!!

Would give a ZERO is possible. Five days after placing an order for a birthday present they advise…read moreme my item is out of stock. It was in stock when I ordered; they simply did not fulfill. Do not trust.

Stellar customer service! As an avid online shopper I rarely venture to the brick and mortars of…read moreeven my most favorite stores so I was delighted with the beautifully spacious store and excellent selection of items I found at Lululemon. The variety of accessories and of sizes would rival the experience of ordering online or via the app. I stopped in recently to exchange an item for a friend who was unable to find the correct size in New Orleans expecting a long wait as the store was quite busy for a Thursday morning but from assisting me in finding the correct size to making the exchange I was in and out in minutes. The staff members were nice and efficient and made the entire process a pleasure . While most of the selection at Lululemon is on the pricier side of athleisure the value can be found in the comfort, durability classical style .

What can I say about the new store location - BIGGER! It's horrible because now there are more to…read morebuy! So I love it! A bigger selection for men and women! If you know their clothes - their apparel is worth the money because of their quality. I bought workout tight/leggings, and can I tell you that the feel of them makes you want to work out! The staff are wearing masks, sanitation station, and marked floors for social distancing when waiting for a dressing room or when you are checking out. It's spaced out so their apparel racks are very spaced out. I love this place....

The Backpacker reached out about the shipment that was sent incomplete, damaged, and either used or…read morea former floor model. We are getting a full refund and a discount. We appreciate a personal reach-out after my husband emailed customer service. We will order again from this company.

I'm in Baton Rouge from the Houston area on business for a couple of days. It's raining and I'm…read morebetween meetings with time on my hands. I've been looking for a roof rack loader for my Pescador Perception so, since Thule and Yakima accessories are pretty much interchangeable, I Google search Thule and Yakima dealers in the area. Two popped up and The Backpacker was one of them. It's a dreary rainy day and lunch time. I managed to find the shop in spite of the lunch traffic on Jefferson Hwy. I parked and walked inside. I was immediately received with a friendly greeting by several of the staff with offers to help me. I told them I was "just looking around" and they left me to myself with me knowing if I needed any help they'd be there. I like that. I wandered around for about 30 minutes and I managed to find a few things. Some I needed and some I didn't know I needed. So, I carried my bounty to the register and was checking out. I asked the young man if they had a THule or Yakima kayak loader. He replied, " We don't have any T-hule loaders or Yakima loaders in stock." I always find it amusing when the folks in the outfitting shops do that. I'm not "Sveedish" so I'll continue to say "THule" LOL. In all seriousness, the shop is very comfortable and friendly. The staff are extremely helpful and not overbearing/pushy. I travel to BR often on business and I'll continue to stop by "The Backpacker" to find things I didn't know I needed. I'm convinced that if they don't have it, you don't really need it. Kudos to The Backpacker and the wonderful staff. - Rain Man "And into the forest I go, to lose my mind and find my soul." - John Muir

I once was a Nike die hard. Although newer models of other brands I decided to branch out and found…read moresome new favorites. When I realized I lived down the street from a nike outlet, I decided to check it out and see what they had to offer. It wasn't the amazing clearance options and organization of this store that sold me. It was the staff! The guy at the register( can't remember his name but bless him) and Ofsannah on the floor with her expertise recommendations and fluid knowledge of product, she sold me on a pair of shoes I didn't even know I "needed" !!!!! #backtonike yeard!

Store has a very large selection of shoes at discounted prices. They are usually styles from 1-2…read moreyears prior, but they also carry new editions of shoes as well. Employees were very helpful, especially JJ, who pulled every style of shoe I wanted in my size so I could try them out. Definitely worth checking out. They had some crazy deals.

I love academy you can vote for the sports lover be at basketball, baseball, football, pool,…read morehockey, air, hockey hunting fishing. & just about any other sports you can think of. They have shoes for every member of the family also and boots and they carry western wear sportswear. They carry Nike brand Adidas under armor and their own brand. They have kayaks bicycles, tricycles, lots of Christmas ride on toys for everyone

Academy has all the stuff I need for a good time outdoors or at the gym. Better prices than dick's…read morewhile maintaining a thorough selection of goods to suit your needs. I usually go once a month. Don't miss out on their sales!

While the clothes are very cute, the customer service is not good. When I walked in I was not…read moregreeted, no one asked me if I needed help nor did the girls working look up from their phones unless you have a credit card ready to swipe. It was a very uncomfortable experience and made me feel so unwelcome.

They've got a great selection of shoes! They also carry jewelry, some purses, and clothing. The…read moreclothes are reasonably priced. The shoes can get a little pricy though. They host lots of jewelry shows there etc no was there today and it was a Tread takeover. The employees are super helpful and sweet. They also have someone come and do spray tans there every now and then. Keep it up ladies!

1-Star Review Title: Very disappointing experience -- from…read morewrong order to poor customer service I ordered a pair of Hoka Bondi 9 shoes online from Dick's Sporting Goods for $174 (about $190 with tax). When my order arrived, I received two different sizes -- a 7 and a 9. I called the online customer service line to see how to fix this and was told I had to drive to a store to exchange them -- the closest store to me is in Baton Rouge, nearly an hour away. Before making the drive, I called the store and spoke with Tim, the manager. I explained the situation and asked for help making sure the correct size would be there before I wasted a long trip. Instead of assisting me, Tim just transferred me to the shoe department. When I asked why, he claimed he had already spoken with them and confirmed they had the shoes. That was not true -- because when I spoke to Sully in the shoe department, he didn't know what size I needed and had to go check. When I pointed this out to Tim and asked why Sully didn't know, he said nothing. I told him I wasn't trying to debate, I just wanted to make sure the shoes would be there when I arrived the next day. He said, "Yes ma'am, go to the store to pick them up." When I got there, the shoes were not held and no one could find them. I asked for Tim, but he refused to come to the front. Instead, Missy came to help. She even mentioned she was tired of Tim's behavior, and thankfully she found the shoes for me. I truly appreciated her professionalism because she was the only one who actually helped. After wearing the shoes for a day and a half, I realized they hurt my feet and made them numb. When I called to return them, the online support told me the purchase was now considered an in-store purchase (because of the exchange), so they couldn't process a return online. I spent over 50 minutes on the phone with escalation just trying to figure out how to return them -- and was told there was no easy fix. My only options were to ship the shoes back through UPS to the Baton Rouge store, which would take up to 21 days before I'd receive a refund, or drive another 45 minutes to an hour to return them in person. Since I have no faith in the Baton Rouge store handling it correctly, I now have to make another long drive just to get my refund. Absolutely ridiculous. Between the shipping mix-up, the lack of accountability, a manager who didn't take responsibility or tell the truth, poor communication, and total inconvenience, this has been one of the most frustrating shopping experiences I've ever had.

From the owner: DICK'S Sporting Goods in BATON ROUGE is your go-to destination for all of your sports, exercise,…read moreofficially licensed and outdoor equipment needs. Our knowledgeable staff and service teams will help you find the perfect baseball gloves, tune up your bike, fit you for new golf clubs and set up your fishing equipment. The DICK'S Sporting Goods in BATON ROUGE carries a wide assortment of footwear, workout clothes, sports equipment, camping gear, bikes, kayaks and exercise equipment from top brands. Find the lowest prices online and pickup in store at your local DICK'S Sporting Goods near BATON ROUGE!