Christie Paulk with BankSouth Mortgage is an Outstanding Mortgage Banker located in Athens,…read moreGeorgia, 30606. I worked with Christie for almost two years to complete a home loan project in Atlanta, Georgia. From start to finish Christie was very professional and she always provided excellent customer service. She was always available by phone or email answering all my questions and concerns without delays. Even when my project stalled for several months, waiting on Contractors and Surveys, Christie was patient with the entire process. When I reached out to her again after several months, she was just as eager to continue working with me as she was when I initially called her. I'm so grateful to work with Christie Paulk to complete my loan and I would definitely recommend her to all of my family and friends. It indeed has been my pleasure.

From the owner: BankSouth Mortgage LLC is a locally owned mortgage company headquartered in Atlanta, GA. Founded in…read more2011, BankSouth Mortgage serves customers primarily located in the Southeast and specializes in a suite of financing options, including Conventional, Jumbo, FHA, VA, Home Equity loans as well as Refinance, Second Mortgage, Custom Construction and Home Improvement loans. Our Mortgage Bankers understand the needs of buyers and agents and work to bring a best in class experience to all involved in the process with our platform of service, customized communication and innovative technology designed to make the mortgage process transparent and convenient. Backed by one of the top performing community banks in the nation, BankSouth Mortgage is proud to employ a team of experienced professionals who will work with buyers to ensure a smooth process.

STAY FAR AWAY! I was…read morealready a member, and tried to get a refinance with these people. Our situation had some specific challenges, but they said they could still help. However, they were extremely incompetent. They couldn't even get our address right after about three completely different attempts. Their website didn't work well, so they had us submit the application and everything in paper form, but their multiple errors required them to completely re-write the loan, so we again filled out dozens of forms. It took them three months to finally back out of the loan. They gave no reason, except a reluctant admission that they didn't know about some of the government regulations on our type of FHA. It was by far some of the VERY WORST CUSTOMER SERVICE I've ever had!

I opened an account with GFCU today, and it was so incredibly easy. The staff was very helpful, and…read morecoming from Bank of America (which I now officially loathe), this has been awesome. I can't wait to switch to GFCU full time! Just gotta get that direct deposit switched over.

I had to register a dispute on my Georgia United Visa and knew that if I went to branch I could get…read morea new card immediately. A year ago I had the opportunity to review the game School Road branch and my review was very negative. Yet this time when I visited the branch (although it seemed to be a lot of self-service now so I hope people didn't lose their jobs) I was immediately greeted and met with Ms Janice Jones. Ms Jones was very friendly helpful professional and had my situation resolved in less than 30 minutes. Thank you Ms. Jones

I was a GUCU member for many years and enjoyed the ability to make deposits to my account from my…read morepaycheck. The customer service was very good and the staff helpful. However, they closed the 5 Points location and remodeled this location with a more modern automated teller system. The wait times to conduct simple transactions became very long and the customer service became rude and temperamental. I kept thinking that they would improve and return to their previous level of service - WRONG. Eventually, I closed all my accounts and moved to another credit union.

I was purchasing a new home and decided to go with Regions after being referred by my agent.She…read moresent me to Wanda Simmons in Winder GA. Big mistake! The home I was purchasing appraised 2300 less than expected. We were told "this will not effect your loan or how much you will need to bring to closing." My agent called Wanda to be sure that info was accurate. In her experience, if the seller did not drop the price the buyer would be responsible for the difference. Once again she was assured it would not be an issue. So to proceed w negotiations, we told the seller we would leave the price the same and he would pay an additional 1500 in closing. That way it would help out with my out of pocket and he wouldn't loose the full 2300. The home I was selling came in with a low appraisal as well. The earnings were being used as part of our down payment on the purchase. We needed to make up the loss. Four days before closing Wanda's assistant tells me I would have to cover the 2300. Since we negotiated the 1500 additional, Wanda tried to make it seem as though I would only have to come up with the 800 difference. This is not the purpose for negotiating the 1500. It was to help me out. She assured me their main goal was to make us happy and she understood what I was saying and would work it out. The day before closing she sent papers over to the attorney office and stated she had me at 9100 out of pocket. That was still higher than expected. She told me when adjustments came back from the attorney the amount would be less. To my surprise, the HUD came back 4 hours prior to closing and said I needed to pay 10,500. I was shocked and extremely upset! After many calls between Wanda my agent and Todd Cowart her boss, they added an 800 discount. I was also told I would receive my 375 appraisal money back via check as soon as the closing took place. Well it's been over a month now. Not only was I lied to throughout the process of obtaining the loan but Wanda now refuses to answer my emails. Todd did return a phone call but I'm sure he had no clue who I was and just assured a check would come. I did not receive a phone call from Wanda until I left a message threatening to contact the BBB. During this conversation she did not acknowledge the emails I sent and said "ok , I will call you by Friday." She cut me off and hung up on me. I am so dissatisfied with this entire company.She put me in a position where I had to go forward with the loan due to legal ramifications I could have possibly faced by backing out at the last minute. Wanda is so passive she could not address my concerns. She did not give me accurate information. She never owned up to her mistakes and Todd Cowart defended her. I understand having your employees back but it was completely wrong! I still have not received a refund from the appraisal. I would love for all to read this review before obtaining a loan with Regions. I hoped this was an individual situation but now reading other reviews I'm noticing a lot of others have issues with the level of customer service they receive. Lie after lie after lie!

Joe was a pleasure to work with during the home loan process. He offered us highly competitive…read morerates and as quick as two-week closing times. He helped us consider different avenues to reduce rates or closing costs and answered all our questions, big or small. Joe is patient, informative, and you can tell he deeply cares for your best financial interests and well-being. Even though we weren't able to do business at the end, Joe was so understanding and still offered his recommendations to help us make the best decision for our financial future. I wouldn't hesitate to recommend him to family, friends, and anyone looking to move to the Athens area.

Joe was very helpful with our construction to perm loan and his team were on top of everything…read moreneeded each step of the way. I highly recommend!