This place is horrible for customer service. What I thought was going to be a very relaxing day at…read morethe spa, turned out to be a very horrible experience for my family. I am very ashamed that I ever bought the gift certificates for my family in the first place. Had I known that this is the way these people treat their customers, I would have never in the first place. The staff was very rude and very insulting by saying that there place was "too high quality for you people". I will make sure that my family or my friends do not ever go and visit this place again. I don't care how great your services are, if you are not great at customer service and know how to deal with clients, then the quality of your services does not matter. I hope no other person has to go through the way my family was treated and insulted. Never again!!!

Take your money somewhere else!!! My sister and I made an…read moreappointment for my mom's 86th birthday. The booking process was smooth and they were able to provide a treatment room for all three of us. My mom was so excited as she had never had a facial before. We all had reflexology and all three were amazing. Then , the facials...two young, rude, untrained girls. They slapped some cream on our faces then left us in the room cold for 35 minutes of a 45 minute treatment. When I complained at the front desk the receptionist call the manager (who I could hear on the phone) basically saying too bad they need to pay. No apology or explanation. And, worse the two young girls were antagonistic and rude. NOT RELAXING A RIP OFF The receptionist took my number and Silvia (I think) the manager would call -ha! It's been a week! Horrible experience!!!

I write this review as a follow-up to my previous 1 star review regarding a consultation…read more This review is in regard to management's response to it. After a number of written letters back and forth with the CEO/Director (Andrea), which at times were acrmonious, I believe a mutual respect was established. I found her to remain loyal to her staff while trying to satisfy the client. In the process of defending her business and supporting staff she she remained professional and respectful when addressing my all my complaints with the consultation. Much appreciated! .

Fabulous customer service! I recently inquired about a product but the spa does not carry it, and…read morethey went above and beyond and sent me a link to a site where I could purchase the product. Their customer service is great and it was a joy to see a company that would promote another Canadian company.

I have been a client for Place of Eden for years. Friendly, courteous, polite, and accommodating…read more Always very welcoming. Yola takes excellent care of you to ensure a pleasant relaxing experience. Prices very competitive. Highly recommend the Place of Eden. My favs, pedicures and high performance facial.

I've been going to Yolanda for years now. I couldn't be happier with the services I receive - from…read morewaxing to manicures and pedicures. Her and Janet always go above and beyond in their customer service. I couldn't imagine going anywhere else!

Great experience! My wife and I stopped in on vacation. The salt cave was relaxing and enjoyed the…read morerespiratory benefits. The staff was very pleasant and they offer great products, would recommend!

Amazing experience. One of the best salt caves around. Warm, friendly and knowledgeable staff. The…read morerooms are beautiful. My visit was relaxing and healing. Nothing but good vibes here. Highly recommend this location.

I got my hair cut and styled today. I absolutely love my Haircut! Excellent service and prices!!!read more

I have used the spa a few times and just love it! I feel so at home and relaxed. And the lady is so…read morekind and you feel like you have known her for years!

I have a groupon-like coupon to use at this salon but can't seem to get in touch with them. The…read morephone number listed is not in service and their website link isn't functioning either. Does anyone know how to reach them? Not great customer service if you can't even contact them to book an appointment!

From the owner: We area salon and day spa. Our specialties are hair design, manicures and pedicures, esthicican…read moreservices. Our wellness services include holisitic practionioner, RMT, acupuncturist. With more coming soon!

Monica is Increadible! Tall, sexy, blonde and HUGE perfect breasts. No fat and a perfect body…read more She is so sweet and just provides an amazing experience. I've had bad experiences in the past in hamilton but monica, at venus spa is the best i've seen, (including montreal, toronto and mississauga).. the girl is a perfect 10 and offers OUTSTANDING service... highly recommended.. (only draw back, she only books on fridays)...

I have visited around 15-20 spa's in GTA area and I must say Richard is by far the most…read moreprofessional spa owner I have ever met. I read certain reviews about this place and didn't believe them, but most of them were right and Richard is a gem of a person. He even offers coffee and a sauna with a lounge where you can watch TV. So, how it works is. . they have a room fee and the attendant offers you a massage and any other services you negotiate with her. I went about 3 months back and chose Lily as she was the only one available, and I regret it to this day ! I don't know where she received her training but I was in physical pain after that massage as she doesn't know the first thing about massages, and I am a bodybuilder so I know body pain. As far as the extra services are concerned, she sucked(no pun intended) at that too ! She doesn't speak basic english, is unenthusiastic and is always looking at the clock even if you pay generously. Richard, you are a great guy but I must say people like her are staining your place !