I had spoken to one of their sales and they had informed me that once purchasing racking materials with them; If I have any left over or they didnt fit properly, they would give a refund, but unfortunately, after speaking to the manager, they informed me that they don't do refunds whatsoever. Be careful when purchasing here. They will do whatever it takes to sell but when it comes to customer service, they'll just say that they work with bigger companies that purchase more and they can't waste their time resolving our issue. Horrible!!! read more