I've been really getting into At Home stores in my various travels as I continue to furnish 3 homes in different states. I like what they are all about. We shopped at this store on 1/31. We entered at 8:15 pm with a specific short list of items to buy. We found only 1 out of 3, that's ok. So we used the rest of our time perusing the aisles of the store, slowly working our way back to the front. Some worker comes along and insists that he escort us to the front because it was near closing. He said something about it being a big store and they HAD to do this. I wanted to stop and briefly show my husband something I had found and also stop to look at a piece of artwork. The guy didn't want to hear it and insisted we come with him to the point of preventing us from briefly looking at the items. However, I persisted and wasn't going to let this jerk prevent me from two 10 second stops. Then, when we get to the front of the store, I look at my watch and see that it is ONLY 8:45!! I said to him that an announcement over the speaker would be sufficient at 15 minutes before closing. He gave me some BS that it wouldn't be heard over the (barely audible) music. I was offended at this action. I have never been treated like this in any retail establishment. They might have made an additional sale in that 15 minutes. More importantly, they might not have pissed off a previously satisfied customer. I provided the date and time in case some store manager will read this. Change your brand of customer service. Is this why your store is rated so low? read more
