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    AT&T Store

    1.0 (3 reviews)
    Closed 10:00 am - 8:00 pm

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    T-Mobile Experience Store

    T-Mobile Experience Store

    2.3(4 reviews)
    0.8 mi
    Virtual estimates
    Shipping

    I've been here a few times and the team here i've always been super helpful. Even when there's been…read morea line, the people are very courteous.

    UPDATE!!! After being with four people on the phone from T-Mobile. I found out I was fraudulently…read morecharged for a brand new phone even though it was a claim replacement. I was there September 24 and there's no record of me being at that store. The man that waited on me took my phone claiming he was doing a claim replacement for me and charge me for a brand new phone. Do not trust the store. First of all, never ever go to a T-Mobile store in a mall as I found out they're only third-party Franchise type store. They are not a true T-Mobile store. That's where my first horrible experience was, and I found out they screwed me royally. Fast forward to a few days ago and I have to file a claim on my grandsons phone ( I have insurance on both of our phones). So we go to the store at 700 Boardman Poland Rd in Boardman Ohio On September 24. I have to say the gentleman that waited on us that day was very nice. However, he said I had to charge a little over $600 to get this new phone For my claim . So I had to use my credit card for that. He said once I got my new phone I would get credited back. My grandson said he told me that the guy said I have to send the old phone back which I was confused about. The new phone arrived yesterday so I went back to the store today, September 26 to have the old information and the SIM card put into the new phone. My grandson was not with me so I put him on speaker phone to give me his passwords . They were no working no matter how many times we tried And I feel like at this point the man waiting on me was getting annoyed. Finally the new phone is working and I can leave . After I left i realized he never said anything about new insurance nor did he offer a screen cover / phone case for the new phone. So I had to call customer service who told me they didn't even file a claim for the new phone. They didn't do a lot of things right. Soooo now I have to go back in the store and i honestly don't have the time for. Tomorrow morning I'll go in and hopefully they fix it.

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    AT&T Store - mobilephones - Updated May 2026

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