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Wilmington, DE

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AT&T Store

2.2 (15 reviews)
Closed • 9:00 am - 9:00 pm
Updated over 3 months ago

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7 years ago

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8 years ago

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6 years ago

Awful customer service. Had an appointment that they had no clue about. Talked to me like I was a other. Go to another store. I did.

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11 years ago

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7 years ago

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8 years ago

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9 years ago

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9 years ago

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8 years ago

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12 years ago

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10 years ago

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7 years ago

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9 years ago

This place is always soooo busy. You have a better chance of winning the lottery than being helped quickly.

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8 years ago

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11 years ago

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Cellairis - Screen Protection

Cellairis

1.1(10 reviews)
3.2 mi
•$$$

It is to my belief that 3 of these 5 or 6 reviews are from Cellairis employees…read more ANYWHO.... I got my iphone 5s fixed back in June at this location. The screen was cracked & wouldn't work. They replaced the screen and charged a decent price, did it in about 40 min and were friendly. However today 4 months later when i had my phone repaired because the camera & flashlight stopped working & the screen became inoperable ( dropped a couple weeks ago but it wasn't cracked & showed no damage, just slowly began to change color & not respond to touch), the repair guy at a store, All Cell in MD, asked me who repaired my phone the first time because they left out 3 screws and another part, i.e. faulty wiring. which is why my camera/light became loose and wouldn't respond to any of Apple's tips. Didn't even tell him I had it repaired before prior to him asking because I was embarrassed haha. I had my 4s repaired many years ago at a Cellaris in NC, & the new screen was hypersensitive & would randomly dial/call people while I was already on the phone and would FACETIME random contacts all of the time (awkward) , it was workable but odd. Waiting a few days to be seen at the Apple store genius bar isn't always ideal when you depend on your phone for public transportation, alarm, work/school communication etc. etc. So I googled places in the Bethesda mall where the Apple store is located as back up to walking into Apple w/o an appointment. The Cellaris there has a low yelp rating & customers share tales of poor replacement jobs, faulty wiring & usage of cheap knock off products even though exact parts were promised. I imagine since Cellaris is a chain, its different stores carry the same quality product/training.... the remarks from the man who fixed my phone today, kind of confirmed that. If you are in dire need of phone access & are out of other options, as I was the Saturday night Cellaris fixed mine, I would say give it a shot just to have a life line, I otherwise would consider looking into other options (with real reviews) if you intend on keeping the phone for a several months. Scheduling an appointment w/the Apple Store seems like a safe bet if you have the time. I also have tried Ubreakifix in the DC area & didn't have any issues. All Cell today seemed legit, even though it's only been a couple of hours. (investing in an otterbox lol).

I had high hopes for this screen repair service. On 9/17/2015 I took my LG G3 with cracked screen…read moreand inquired about repair. $140 and a little over an hour was the cost of service. I took the chance and I wish I'd gone elsewhere. When I came back to pick the phone up, I noticed the LG logo was missing. The "technician" failed to take the plastic off of one part of the screen before installing it, and I had to point this out. No big deal, everyone makes a mistake from time to time. Upon further inspection I noticed the screen wasn't flush and light leaked out from the edges. They said it was a new screen and it would return to it's proper alignment in a short time. When I attempted to gently press the screen back in place, IT CRACKED. Less than 2 hours since the repair and $140 later, I had an unusable device again. Returned to the store the next day with receipt to attempt to resolve the shoddy work they performed. They said they'd be happy to replace the screen for another $140, but refused to acknowledge their part in the mishap. After explaining a bit more, the manager attempted to get the screen to lay flush. He couldn't fix it. So receipt in hand, I walked away calm, but feeling like I'd just been scammed. Furthermore, anyone who says these guys are very helpful and offer great deals on cases, is ill-informed. The quality just isn't there. Maybe other guys do great work, but on 9/17 I didn't find that to be the case.

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Cellairis - Shout! Design your own case

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Device Repair

T-Mobile Authorized Retailer

T-Mobile Authorized Retailer

3.4(5 reviews)
5.2 mi
Virtual estimates
Shipping

I have had multiple good experiences with this store. I've come here to buy accessories, and to get…read morea new SIM card and set up a phone that I bought from a third party retailer. They were very helpful and supportive in all cases. My only beef with this store is that it has a pretty large area, and they don't carry all that much in the way of products, especially not many supporting accessories for older phones. But this is a complaint about T-mobile as a whole, not this particular location. This particular location is top-notch, the employees have always been super helpful and really competent, both at actually doing things and at recommending products to me and communicating the differences between things.

I had internet at home with AT&T until June 2022. I stopped the service and returned all the…read moreequipment on July 5th to UPS as the ATT agent had instructed me to do so. And I removed the auto-payment option and my credit card from my account in AT&T. After a few days, I received an email from AT&T that I should return the equipment by July 25th or they will charge me $164. I contacted AT&T and told them I have already returned the equipment and have the receipt for it. They said that I shouldn't worry because it takes a few days to process returned equipment. Then in late August, I noticed that they have charged my credit card $164 even though I had removed my credit card from my account! Charging me for returned equipment is one thing but keeping my credit card information and charging it without my authorization is obviously fraud. I contacted ATT support multiple times. Eventually, someone from AT&T contacted me and confirmed that they have received the equipment and apologized, and refunded that amount to my credit card. However, a few days ago I noticed that there is a collection claim against me for that amount and AT&T has sold my account to a collection agency. And I noticed that they have charged my credit card again!

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T-Mobile Authorized Retailer
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AT&T Store - mobilephones - Updated October 2026

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