No tax what can I say haha…read more For Apple trade in, your phone has to be in no-chip even the smallest chip or they won't accept it. Can trade in up to 2 devices only in store. Would give u gift card.

Follow the sign to Nordstrom, it's in wing D right before Nordstrom entrance…read more Only Apple store in state of DE I believe, meaning all items have 0 sales tax. No wonder it's so busy. There's also bunch of associates on the floor to help out large crowd of customers. The store has all sorts of Apple products on display. Large inventory of accessories and gadgets. I had put in a pick up order for MacBook. I had same day pickup time available. Upon arrival took me about 5 minutes to check-in and walk out with my order. Smooth efficient service.

My first time coming here & prices are better compared to the last phone store I went & he fixes…read morethe whole phone not just the screen & good customer service. I would recommend anyone to come here first before any other phone repair store.

DON'T GO HERE FOR A BATTERY FOR YOUR PHONE! They sold me a battery that was dead. It would not…read morecharge up to 100% and it lasted only one day. I'm sure he knew it was dead when he sold it to me. Also I was charged double price as to what I could order it online. But I wanted to replace the battery as soon as possible - BIG MISTAKE!!! Then when I handed him the money I had to ask for a receipt. The receipt stated no refunds or exchanges - too late then! Don't make the same mistake I did.

I love the staff They are super nice and help you immediately Also they try to fix your problems I…read morethink they do it pretty well

The 2 of 3 locations on Concord Pike (one in the mall) were absolutely freaking awful…read more They were no help, screwed up my wife's new phone. The store in Concord Mall totally ignored her,even going so far as turning up the music. I'm so glad I decided to keep my old phone for now. Felt so bad for her. The place at the far end of 202 was at least helpful even if they didn't fix her problem. We did finally get it fixed on the Kirkwood highway store. Don't go to T-Mobile. -10 score.

Rudest most condescending staff I have ever seen anywhere. Several customers in the store refused…read moreto help anyone. Bad mouthed customers when they gave up and left.

Switched phones to Verizon. Rep. Was 10 minutes late for 11:30 appointment. Only table in office…read morehad 8 chairs, all in use. We sat on a bench while rep stood and entered info. On her hand held device. Very noisy with other reps and customers talking loudly. Luckily we got seats at the table because an hour and a half later we were still trying to transfer 4 phones to Verizon. My daughter and I went to lunch leaving my husband still working on transfer. We've eaten and it's 1:30 and he's still there. To give the rep credit, she has been on her phone with customer service much of the time trying to straighten things out. We saw a woman who was there when we arrived and still there at 1:30. It's a horrible experience and there has to be a better way. While we were there they delivered another bench. Not needed. Get more tables and chairs. This better be way cheaper than AT&T . Update 2 pm and still working on it. 2 and 1/2 hours.

Below is from the report to the BBB…read more Initial Incident (3/14): I visited the store and worked with CSR Jose for 40 minutes regarding a three-line upgrade. Upon learning of a $150 in-store setup fee, I initially declined. Jose explicitly advised me that if I proceeded in-store, the $120 upgrade fee ($40/line) could be waived by calling Verizon Customer Service later. Relying on this professional advice, I completed the transaction. Follow-up (3/17): On 3/17, I called Verizon Customer Service and spoke with Dominic. He informed me that the fees could only be waived if the store provided a specific note on the account. I returned to the store at 7:30 PM (30 minutes before closing) with Dominic still on the line to witness the resolution. Unprofessional Conduct & Discrimination: The interaction with the employee on duty was unacceptable: Refusal to Assist: The employee refused to provide his name, refused to notate the account, and stated it was "not his problem." Hostility: He refused to speak with Dominic (the corporate representative on the phone) and walked away while I was speaking. Discriminatory Remarks: Most disturbingly, the employee told me I was "too old" and should have simply followed his instructions to return when Jose was available. Evidence: This entire interaction was overheard by Dominic on a recorded Verizon line. Dominic expressed shock at the employee's behavior and the blatant lack of professionalism.

First time ever calling this location to get some information on possibly upgrading to the iPhone…read more17 Pro Max with current promotions. Right after mentioning "discounts", I hear the click of the worker hanging up on me....

0 stars. I took my iPad in for a simple screen repair. Everything else worked fine. When i…read morepicked it up...$223 later, it was locked out, permanently. It required a total wipe and reset. DO NOT GO HERE!!!!!

My iPhone X started taking blurry pictures, especially in bright sun. It seemed some dirt had…read moresomehow gotten under the lens cover. I brought it to them thinking a new lens cover and cleaning might be the fix. Here's where an experienced technician comes in, Turns out the lens cover was fine. They took off the screen and cleaned the camera lens from the inside along with the tiny lens that does face recognition. Who would have guessed that was the answer? Not only did my camera work great afterwards but my face recognition, which had also been acting weird, was back. No lens cover replacement needed! The Iphone X lives on!

I'm in the technology business ... and I'm a Dad with three other phones on my plan…read more TT hooked my family up with Page Plus Cellular originally. We use Verizon phones that are off contract and they work great. The prices are roughly half what Verizon charges and the service and coverage is exactly the same. TT has also repaired Android and Apple phone for me and my friends on several occasions. I've referred dozens of people to him over the years. He started as a booth, basically, but his business has grown significantly. He's still located in the Newark Farmer's Market, just past the checkout lines. He's a remarkable man -- speaks English, Spanish, Hindi and perhaps one or two more languages. Wait times may be an issue if you go during lunch or after work. It's not unusual to see him working with 2-3 customers at once, doing a repair, testing a device, setting up new service... Go with an open mind and a measure of patience and you'll be fine.

From the owner: Cell Phone Sales, Cell Phone Accessories, Cell Phone and Tablets Repairsread more