I only wish I could leave zero stars. When we purchased an iPhone here, we specifically said that we did NOT want either the ATT protection plan or the ATT Next plan, and both were ADDED to my account, against our wishes, and would have added $24 a month to our bill. We didn't notice until we got home and checked our ATT account. We also purchased a clear cover for the iPhone 15 lenses, which the store associate took two tries to get it to stay on. Finally it stuck. We left to go to a store next door, and the cover fell off. Went right back 5 MINUTES LATER to the ATT store and they said "you have to buy another one because it happened after you left the store!!!" I believe it was Jay. Completely dishonest, unreasonable and disrespectful. If you have to purchase something here, be sure to check the entire iPhone agreement before you leave. If we hadn't noticed, we would have paid $24/mo for something we explicitly declined. Even the main ATT customer service couldn't do anything about it. BUYER BEWARE! The people working here either don't know how to do their job, or are deceptive thieves. Neither is acceptable. read more