I would have missed my opportunity if Christian hadn't told me that I could trade in my phone with…read morea damaged screen for a discount on my upgrade. We made an appointment, and for 2 hours, we got my phone and smartwatch upgraded, and I found out that Verizon now includes my address in its internet coverage area, so I could switch to that and get it all set up too. I just had to go home, plug it in, and give the new password to all my devices. Looking forward to not having so many outages as I did with my previous provider, which was also way more expensive. I have another appointment with Christian when my new watch arrives, so we can get it screen-protected and set up. Christian is not the only employee at TCC who has helped me and my family immensely. It's an entirely different experience than going to the Verizon Store. Everyone at TCC seems interested in getting me the best deal and making repairs or upgrades smoothly with one-on-one support anytime I walk into the store. I appreciate them and all the hard work they do, as well as their willingness to stay after hours to get through all the customers that arrive before closing time, even if there is only one employee in the store that evening.

Very unhappy with this store#10768....constantly was given mis-information....took money from…read moredebit account that they promised would be returned on card in 7 days.....this began on June 25th....now on 7/15/21. ...they say they can't find it.

I presented for services after lunch on 111720 and was waited on as soon as I walked in the door…read more Jamy was the rep who waited on me. She was professional, friendly, and patient. She removed a SIM card from an iPhone and answered multiple questions from me. I am a longtime customer of AT&T and could not be more satisfied with the service - locally and online.

JOE was extremely helpful in aiding us when traveling through the state. One of our phones died,…read moreand he was able to locate and insert a SIM card for our phone. This was right before the store closed, and he fixed the phone in a matter of minutes. He was calm, professional, and friendly, and we really appreciated meeting him. Thank you, Joe!

Awesome customer service! First and only place I stopped at. The rep really knew his stuff. I would…read morehighly recommend.

I was in to pick up my new phone and watch!!! Nic was the agent who waited on me at first and…read moreordered both items!!! I came in today to pick up my orders and activate my phone and watch which I was Excited about!!! I waited patiently for my turn Nick had just finished with his last guy I was next I sat down and was told he left!!! He Never told me He was Leaving or that I had to wait longer or anything at all!!! Very Poor Customer Service!!!

If you need a new phone or help with your phone, this is the store to go to! Tony, the manager &…read moreall of his employees provide the best service! Always patient, very knowledgeable & informative. I bought a Samsung Galaxy Note 4, but didn't like it as well as my previous IPhone 5s. Went back before my 14 days was up & wanted the iPhone 6 plus. The return seemed complicated to me, but Tony, Veronica & Jacob made it so simple & they even saved me some money on my plan. Couldn't have asked for anything easier! I've gone to other Verizon stores, but they don't come close to the service this store provides. So props to this store!

Kylee was very helpful with explaining the best options for me and breaking down all of the…read moreassociated costs.

My husband and I were in the Centralia store today. Our service from Pam was wonderful. She was…read morewaiting on 3 people and recognized when each one came in and said," I'll be with you as soon as possible". She found the right phones for us. She was very pleasant to work with. She displayed great knowledge and skills. Pam's great personality, pleasant smile and knowledge makes her a great asset to your store.