Service was excellent. Everyone in there was friendly. They kept me up-to-date on my phone, even…read morethough they were very busy. Everyone was waited on as they walked in the door. I

Dishonest took apart my phone and tied to extort more money…read morethan they'd quoted. I could trade the room and said I'll find a different place. When thry gave me the pieces all taken apart, they claimed it was all there. When I walked out, I saw that they'd kept the critical part, I walked back in, and their behavior was so dishonest, menacing, mocking and I saw it was truly not worth fighting with them. Lesson learned. All my pics are lost. New $200 refurbished phone ..total loss.

I had a problem with my locked phone and they investigated free of charge and found a reason that I…read morehad no idea it can exist - namely large eBay resellers selling phones locked to T-Mobile which cannot be unlocked no matter what because they carry outstanding unpaid loan taken out by the original owner.

Took my laptop there. I knew it needed a new charging port, and it was overheating. Charged me…read more$284 to change a charging port and clean it. Still overheats. Very disappointed. Do not recommend.

great customer service i have bought everything from phones to applicances and always great service…read morence friendly smiles

I was driving from Chicago to St. Louis. My phone would not work for navigation. I met a kind man…read moreand his family in a gas station and they took me here to get help. They fixed my phone in 5 or 10 seconds and did not charge me. I'm so mad I didn't not get either one of their names. I would not hesitate to come to this store for any work or products! I tool a picture so I wouldn't forget to post this. Thank you all!!!

I called the store ahead of time to see if they had an iPhone 12 with 128 memory. They said they…read moredid I got there and they didn't and it was a matter of them up selling me. I didn't go for it on top of that. The store was advertising. Support Palestine. I'm an American. So I don't agree with their politics and it was taken back by the fact that they have all this Palestinian stuff around their store in the United States..

Our T Mobile router shot craps again. Twice in less than one year. I contacted the customer service…read morephone line and they directed me to the local T Mobile store in Glen Carbon. My wife and I have made multiple visits to this store over the past few years and the experience has always been good. My wife's visit on 3/12/25 would not fall into this category. She arrived at 10:00 am right after they opened. Upon entering the store she approached the male worker who offered zero assistance. He advised her that they didn't have any routers and she would need to go to another store. She asked him if he could possibly call stores near their location to see if they had routers and the employee advised her no that she could do that. At that point the female employee stopped assisting the only other customer in the store and said "you can call 611". Which meant nothing to my wife. When my wife asked what the number was the woman said very rudely that it was the customer help line. Frustrated with the complete lack of service, my wife went to the car and called the 611 number which was the customer service number for T Mobile business accounts. They could not assist my wife and had to transfer to someone else. In the end my wife had to order a replacement router over the phone and have it shipped to the house. The Glen Carbon T Mobile store's staff provided no assistance whatsoever. My question is what happened to the employees who worked there that actually cared about customer service? I'd give the store zero stars if I could, but I can't so they will get one star even though it was less than a one star experience.

In a world where manners, eye contact, attitude & good customer service is hard to find...The rep…read morewe had at the Glen Carbon location this weekend went above & beyond for my family and the clients before us. Neither were sales...Just confused customers. Eli treated all parties with patience & excellent problem solving.

Oakley is the best activated my phone quick and itemized my bill. Dope experience 10/10 would…read morerecommend.

I went to Verizon the other day to get a screen protector for my iPhone 8 Plus screen. I was helped…read moreby a lady named Beverly and she went above and beyond to help me with everything I needed. The customer service was outstanding and there was barely any waiting time. I left with the protector already installed and haven't had any problems with it.

Internet speeds are fast but the service is excellent. So glad to be done with Charter! Price is…read moreright too.