What a joke this place is. I bought a charging block and cord from AT&T a few months ago and yesterday I went to charge my phone and I got a nice jolt. Luckily I wasn't seriously injured but sparks flew and my outlet was fried. I go in to the Rome store today to ask for a new block and they want to charge me $10 extra dollars because the block I purchased they no longer carry and the new one is more money. I explained that I wasn't looking to make money on this ordeal, I just wanted a new block. I explained to Dion the "manager" that me paying anything extra wasn't good enough since your product was defective. I asked him if this $10 was really worth a bad review, that's when he lost his mind and got all tough guy. Sorry man, but this is a customer just trying to get whole, not get ahead. Throwing hundreds of dollars out the window to save the company $10, really! I don't care what AT&T policy states, you must have common sense to fix situations like this. The fact that he lost his composure and acted the way he did is crazy to me. Be better AT&T! Back your products and make common sense decisions to customers who have been loyal to you. Not a store or a company you should support read more

AT&T Store - Mobile Phones Near Me - Rome, Georgia

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I have never been treated and talked to so rudely. This guy is NOT management material. I'm leaving AT&T for good and I have been with them for over a decade. Bought many phones from them, but the manager in Rome is the most rude man I've ever met. Does not even deserve 1 star. read more

Staff here are very helpful and really know what they are doing. At times there has been long wait times but I assume it's because they have great customer service, that is hard to find. read more

I've been an ATT customer for almost a decade now and have purchased so many phones since this store opened but never have I've ever had the kind of experience I had today. Came into this store with my mom to upgrade 2 lines and purchase 2 iPhone XS Max. Mom looked at the phones and said she wanted the "white" one (when she picked up a white one it was the iPhone XS regular and not the max, didn't realized that the max options were just gold silver and black). I called the sale associate over to help us with the purchase at this time. I asked her a few questions regarding prices. Then I told her "we want a 65gb gold and a 265gb "white"". During the time she was trying to log into my account and me asking her which line on my account (because I have 5 different lines on my account) was eligible for upgraded, my mom changed her mind and said tell her I want the gold instead of the "white" now. So I looked at her and said we changed our mind and want 2 GOLD now please. She said ok. So then she completed pulling up my account. She went back to the back to get our phones. We went to sit down on the sofa and she sat about 2 arms length across from us when she came back out with 2 case of phones. Sat down started scanning and then told us about the tax price on the first one which was the 65gb. Then she opened the package because she says I need to make sure the phone is activated so I have to open the package. I said that's fine. We continue to pay the tax price for the phone and I signed the contract for the phone. (During this whole time, she was the only one to handle the phone sitting 2 arms length from us and I haven't seen the phone. I saw her taking the phone out of the pack and then placing it down on the table to her left to see if it's been activated). Then she continue on with the second phone. Same routine with the second one. Then she handed my mom the second one when she was done and then she looked at it and flipped it over and realized it was silver". I looked at her and said this is silver. We wanted gold. She paused for a second and said no you said silver. (Mind you we didn't even know this was silver and the word silver never once came out of my mouth cause at the beginning we thought the color was "white") she went and came back and said the best we can do for you now is give you 25% off on an accessory item but we will still have to charge you $45 for each phone for a restock fee since we opened the packaging. I was SHOCKED! I giggled and said " wait, are you serious? But this wasn't our mistake! You brought out 2 silver when we asked for 2 gold and now I have to pay a fee to get what I asked for because you thought/remembered something I didn't say???" Asked to speak to the manager. Her attitude changed from that moment on. She talked to the manager and told us it will be a few moment for the manager. And I said that's fine. She walked off and did not come back to check on us. 15 mins later I waved at another sale associate that walked by and asked how much longer will we have to wait. He went to notified and the manager came out about 3 minutes later. When he came out I explained what happened. He said "that's not the story I got from her." I said "what do you mean? That's what happened." He said "I was told you had changed your mind and she told me you said silver and all I can offer now is if you want to change both of these to be gold then you'd have to pay for 1 of the restock fee and I'll wave the other one for you." I was livid. Now, it's not even about $45 but how it was blatantly their (the sale associate) mistake and they're not taking full responsibility. I had to sit there and go back and forth with the manager and the sale associate and it became he says she says "no you told me 2 silver". I said "how could I have told you 2 silvers when this whole time I thought they were WHITE!" If I were to tell you anything different from GOLD it would've been WHITE not silver. She said "yes you did say gold and white at first." And the manager said I can't contest to what the conversation was so all I can do for you is what I offered. I finally had to accept the offer or we would have to pay for both cancellations and they would not do anything more and I can cancel anything without an extreme amount of charges because I had already signed both contracts. From the point when we agreed to the offer the sale associate, name TAMAYA, came back to ask needed information and nothing more and handed us our phones and walked off. No apologies. Just walked away. I WILL NEVER PURCHASE ANYTHING ELSE FROM THIS STORE. I will go through the trouble of doing things online from now on or go further away for help than go back to this store. read more

This place is a JOKE! They cant help you with any support. I was told I would recieve a credit if my boyfriend dropped Verizon and joined my account. Never recieved the credit. Went into the store to ask and they recommend calling att. Called like what they said to do and att advised me to go into store. While in the store they then told me the person that helped me when I purschased my phone was the only one that can help me. Not even a manager can help me. On another experience took mine and my boyfriends phones in due to problems and they cant do anything you have to call tec support. What's the point of even having a store when no one on the store can actually help you. read more

Had a very bad experience last year when I purchased a phone that I was told was refundable if I didn't like it. I brought it back the next day because I realized it was unable to receive multimedia messages. I didn't know this and went in to be told oh well nothing we can do. So I proceeded to tell them what I was told and the guy came over and said he was incorrect, well that's not my fault whether he knew or not. He should of been trained to know policy or at least asked if be was unsure.Very upset. So after being told there was nothing they could do I went to another At& t and they returned it for me and I then purchased the phone I still have now. So I wasted time and money going here. read more

I could write a 3 page paragraph of how bad my experience was. 1st I stood by the door waiting on someone to let me know if it was ok to come in since the covid situation. And they had a sign saying they are limiting people inside. I looking inside waiting and the employees ate just standing around and talking I assume through thier mask . Well no one comes to the door so I asked my I come in ... they just stand there I had to say is it ok say or no ? Again they just look at me and i get a a faint yes . I come in and with a " I hate my job attitude/voice" What do you need ?. I try to get myself a device cause I got email saying they were out of stick and for me to go to a retail and possibly get one. Well let's say I walked out with nothing . After the woman somewhat helped me realised she couldn't help me , she just walked away as I was trying figure out my next best option . When she walked away I knew my business didnt matter to them. I will drive 30mins to an hour away for better service than to go here again . read more

Had a very good experience here yesterday. Had a lot to deal with- multiple phone upgrades, new service add ons, transfers of existing information. It took a while, won't lie, but the associate (Colby) was very helpful and patient. He got everything squared away and ended up saving me time and money. read more

the worst at&t store by far i've ever dealt with! if you want to be screwed with the worst customer service ever go here.