Since February, we have been trying to get promotions added to our account that AT&T still refuse to acknowledge. We have recorded phone calls and screenshots of text messages of their employees admitting that they are purposely passing the buck, AT&T still refuses to do anything. My best advise GO SOMEWHERE ELSE!!!!!!!!!!! Trust me, Dylan (who is supposedly the manager) will never call you back. When you ask for a Regional Manager, you'll be told that they don't have one. When you escalate to have someone higher up call you back, NO ONE EVER CALLS YOU BACK! read more

BEWARE THEY STOLE OUR TRADE IN IPHONE AND WONT PULL UP FOOTAGE TO PROVE THEY HAVE A THIEF WORKING FOR THEM. My husband and I have been customers with AT&T for years! We have upgraded phone many many times. Jordan "helped" us in April use our next up to upgrade our phones. Jordan ordered my husband's phone because he wanted one that they didn't have in store. Jordan told us that we could keep his phone until the new one came in and then my husband could bring his phone in and they would be able to mail it in as a trade for the new one. We went in on April 15th to trade his phone in, Jordan was there again- he printed off a receipt and told him we were good. WRONG!!! We get a bill 3 months later saying that THEY NEVER RECEIVED THE PHONE THAT JORDAN TOOK FROM HIM! Now, we have a $500 bill for a phone THEY sent in! I called the store directly to let them know and figure out next steps, they said they would escalate the issue and get back to us. Well, a week went by, NOTHING! I called and got the bill pushed because I REFUSE to pay for a phone that they stole from us. We went into the store to speak so someone, the manager at the location, Alex, said that he would escalate the issue to his boss and stated that this happens ALL THE TIME?! How are you allowing this???? I asked for a phone number, he couldn't give it to me. I asked for an email for his boss, he couldn't give it to me. Please tell me how it makes sense that you can't give a customer your boss', who's job is customer service over all else, email. We have them exact times and dates for the cameras so they could see us come in and make the exchange, phone for receipt, and they told me that the only way they could access the cameras was if we filed a fraud case -absolutely ridiculous! Well, I watched him make the note on my account and save it to my profile, I even got a picture of the note, and then I filed my fraud case. They don't handle these cases directly, instead they send you a text with a link and give you 250 characters to plead your case! Absurd! We got an email 2 days later stating that they don't believe it's fraud, and that we owe them money, even though they have our property! BEWARE. DO NOT GO HERE. MANAGEMENT IS GARBAGE, THEY JUST WANT TO STEAL FROM YOU AND SEND YOUR CONCERNS TO A BRICK WALL WITH AN AUTO RESPONSE THAT SAVES THEM A PENNY IN THE LONG RUN. DISGUSTING. read more