The head of the crew who quoted the job wanted to drive the truck to visit his parents. His quote…read morewas thousands of dollars more. When he and his crew arrived to load, they placed things in the truck without padding and without securing them with straps. We had to go in and place padding around furniture and secure, delicate items with straps. It was a nightmare. When the truck arrived at the destination, the Two Men And A Truck company who were unloading, opened the back and said what? Did the Packers hate them? They had placed very heavy items in the wrong order and had not put nearly enough protective blankets on things in spite of our best efforts to mitigate this. We lost pieces of furniture and it was all because this head loader didn't get a paid vacation to visit his parents.

Avoid Two Men and a Truck in Burlington, VT: use literally any other mover. They do not meet the…read morestandards of other Two Men and a Truck locations, and they cost me over $7,000 in damaged furniture, lost equipment, and doubled shipping costs because they packed the truck so poorly. It cost them over $2,000 to load a 2-bedroom house. The team that unloaded it in Minnesota - just $400. I've used Two Men and a Truck in Philadelphia with great results, nothing broken, kind and efficient, so when I needed to move to MN, I called the Burlington location. After being quoted around $20,000 for a full-service move, the manager suggested I save money by having them load a U-Pack truck instead. With U-Pack, you pay by the foot, so efficient vertical packing is critical. I estimated 13 feet, expecting to go slightly over. U-Pack assured me that with professional movers, I should come in close to the estimate. Instead, the Burlington crew packed everything flat, with no stacking--using 26 feet, double my estimate. Compare my photos to the ones in their own advertising. It's not even close. When the U-Pack driver arrived, he told me it was the worst packing job he had ever seen and asked if I had done it myself. He warned me that with nothing secured, my furniture would likely be destroyed in transit. The Two Men and a Truck team I hired to unload in Minnesota said the exact same thing--and told me repeatedly how sorry and ashamed they were that another Two Men and a Truck franchise had done this. To make it worse, the Burlington crew refused to load my elliptical (over $3,000), claiming the ramp wasn't safe after trying to lift it with straps. I had told them upfront it was heavy. They left it on my back patio with no way for me to move it back inside, hire another mover on no notice, or get it to storage. I sold it on Facebook for $180 just to unload it. Two older guys picked it up days later and loaded it onto a trailer in minutes, no trouble at all. The U-Pack driver's warning was right. When the truck was unloaded: * Dining chairs thrown in uncovered, completely scratched * Credenza with broken legs * Bookshelf with broken legs * Dresser mirror badly scratched from poor wrapping * Multiple boxes crushed by unsecured furniture, contents broken I called Mike at the Burlington location. He refunded part of the cost because the crew had also overcharged me--but when I told him what the U-Pack driver said, he brushed it off as the driver "covering himself" and insisted that since nothing was broken when it went in the truck, any damage was the driver's fault. That logic is absurd. If I set a coffee on the dashboard and it flies into my lap on the first turn, that's not the driver's fault--that's mine for putting it there unsecured. All in: roughly $7,000 lost between extra shipping, the abandoned elliptical, and damaged furniture. I've had excellent experiences with Two Men and a Truck in Rochester, MN, and Philadelphia. This is a Burlington-specific problem with zero accountability for their errors. Shop around. Do not use this location. You'll overcharge, lose furniture, and pay double for your U-Pack truck. Photos of the truck, the damage, and the abandoned elliptical are attached.

I had a good experience from this store. Asked questions amd staff knew exactly what i wanted and…read moreeven walked me to items and not just pointed . Thank you staff!!

The service is NOT good. There was a very rude lady checking my friends and i out. She was…read moreextremely rude and unfriendly. We asked a simple question about scanning something so we knew the price and she said we were asking a lot of her. That was a simple question and we were nothing but nice. Extremely unhappy with the service and won't be returning.

DO NOT WASTE your time. Michael was very responsive until he received the 50% down payment…read more Requested a quote via the website and received a text message that very night. We agreed on a time within the week for him to come to my home and provide a measurement. He cancelled an hour before we were suppose to meet. First red flag. He ended up rescheduling a few days later and all seemed good. Agreed on approximately 3 weeks out for install. Reached out via text and phone call 5 days prior to the three week point to coordinate a time and date. No response. Left voicemails and calls over the next few days. Finally calling his answering service he text me back the blinds are on back order (notice other reviews this was also the reasoning) which is understandable but I addressed my concern for communication directly then. He then gave me a date they would come in and the date he could install. I got written confirmation that this would be locked in and took off work again. Reached out a couple days before to make sure nothing had come up no response. I call his answering service again even though he will only will response via text per the reason of trying to initially reach him this way and says they're still not in. This again would not of been an issue if he had kept me in the loop instead of blowing me off. I tell him since this was the third time I had taken work off that I would like to cancel my order. He said he would initiate a refund by Friday. Followed up the following week and got his answering service. Again I receive only a text after calling this line saying actually no refund corporate told him he did not have to since it was his franchise and that I would need to pick up the blinds that night (received the text at 5:39pm) or the following day. I try to call and text again to coordinate this with him. NO RESPONSE. I call his answering service and they tell him I am on my way. I show up and there's a box in the doorway with my name on it and a door with budget blinds on it but no one there. I call the answering service again to see where anyone is to determine all pieces are there and they tell me they can do nothing more than leave a message for Mike. The guy the doesn't respond. They also could not provide any sort of customer service phone number or contact information. Extremely embarrassed for this business. Save yourself the time and energy trying to work with this guy. Your time is not valued.

I've had Mike come to my house several times to update different rooms. The product is excellent…read moreunlike one I purchased from one of those online blind sites. Everything fit beautifully and I am now contacting him to replace the lesser equality cellular shades because with this heat the pleats all became unglued. Budget blinds cellular has held up beautifully. Suzanne W