this Started 8/2024: Verizon and this Plainwell store is the home of the classic "bait and switch"…read more I'm a 21 year client of Verizon and got screwed with my last phone up-grade. Justin S. at the Plainwell store said "$160 with your trade in and no changes to your plan". Not the case at all. 1st few months my bill went up $99. I would call or text Justin about the billing error and he would say "oh VZ just hasn't caught up with your new trade in promotion, I'll issued a credit". He did issued a credit but it wasn't the correct amount. this happened every month until Jason stopped responding. I reached out to Verizon corporate office and got no where except when a 3rd party customer service rep (that spoke very little English) called me to tell me she she would take care of everything but never did anything. I asked for several months for my signed agreement and didn't it until the 5th letter I wrote. here's a shocker, I was not my signature on the agreement. I write Verizon a dispute letter every monthly billing because its incorrect every month. I even wrote directly to Amanda at The Wireless Zone main office and didn't get any response. I recently traveled to Ireland, Spain, and France and got screwed on the VZ international $12.00 per day plan. Disputed the charges because there were many days I didn't user any data. Verizon doesn't care. its one of their many "gotcha" moments Do not use The Wireless Zone stores and certainly dont sign up with Verizon. Plenty other companies out there like T Mobile, Pure Talk and Consumer Cellular.

Worst Verizon store ive ever been too. I didn't even get my problem fully out of my mouth before…read moretell me they don't do anything other than sell phones. They don't do anything unless they can make a commission off helping you. 0/10. I would rather drive to the 45 minutes to Kalamazoo store.

If I could give a negative star review of Cricket Wireless in general, I would!! The Cricket store…read moreitself is ok, the Cricket Phone Service, and, ESPECIALLY the Cricket.com or the Cricket App are USELESS!! I attempted to purchase an extra Gig of Data because my plan was set to renew (and paid a month in advance) but, the App wouldn't process my payment, then, SURPRISE!!!! My account was suspended because I 'didn't pay for the Gig of Data'!!! You cant make this up people!! Then, when I went to the Cricket store, not only did I have to pay the reactivation fee, but, get this a 'customer assistance fee'!! I will NOT be a Cricket customer after I use the month I have been charged for!! If I thought for a SECOND that I would get a refund of unused services, I wouldn't be a Cricket customer after TODAY!!

Walked in. Added a line super easy. I believe we worked with a man named Mel, who was district…read moremanager. He was funny and upbeat and really helped us out quickly and honestly. We appreciate all your help! Recommended for sure.

Very quick and easy to set up an appointment. Super quick (an hour) for an iPhone 11 screen repair…read more Cheap pricing. Staff was extremely helpful and knowledgeable.

Started with great prompt informative communication via email. Followed that up with friendly…read moreservice at the store front, at the quoted price, and even done with the repair early. I was also surprised by the selection of used equipment. We will go back for sure!