Came in here to open another line and get another iPhone after my 13PM got stolen. Jax helped me right away quickly and provided thorough customer service throughout the whole experience. He got me situated with a new iPhone, logged me in, and created a sim with my old number so I could login and iCloud restore my phone. Was in and out quick with no issues. read more

Terrible experience, I was told I would receive $830 credit on my paid off trade in phone, when I brought the phone in to do the trade I was told I would only get a $500 credit. Sam in the store told me face to face multiple times that I "would receive an $830 no matter the condition of my trade in" at the time of sale. My new phone was ordered and a couple days later I went back into the store where Enrique the manager told me I would only receive $500 credit Enrique the manager told me to call ATT customer service, which I did in the store, where I spent 23 minutes trying to "verify my identity" over the phone. I am listed on the business account as an authorized user, Kim with customer service said she could not help me at all due to not being able to verify my identity, even though I was in the store with a manager who had already verified my identity. Bottom line I was told one thing and nobody is willing to fulfill what I was told. So it was very easy for them to tell me what I wanted to hear, and very easy for them to take my money, but very difficult apparently to do what they said they're going to do. At this point, I plan to look for a new provider. AT&T and ALLIANCE MOBILE have put a terrible taste in my mouth and I DO NOT under any circumstances recommend doing business with not only AT&T, but more specifically this ALLIANCE MOBILE AT&T WIRELESS store at 2305 Edgewater Dr E in Orlando. read more

I had the single worst customer service interaction at the Att location in college park orlando. Upon entering the store the one emplyee working Sam did not acknowledge me as I entered the store then proceeded to ignore me for the next few minutes. When I finally engaged him to ask a question he responded with a tone that instantly made me feel unappreciated and unwelcome. I immediately left the store and am now strongly considering changing my phone, internet and cable services from att. read more

My 17-year old son visited this store to buy a replacement for his broken iPhone 12 mini. He chose an iPhone 13 for $730 with a 45% off promotion if you pay for the phone in 36 monthly installments. Since my son is a minor and his account is a subaccount of my own, I needed to go in to the store to sign the upgrade paperwork. The salesman named Francisco told my son that he could pay off the phone in full after making one monthly payment. When I told Francisco that I believed my Corporate discount waived the $35 upgrade fee, he checked the account and said that yes, it did. That sounded good, so we made the purchase. A few days later, I got my monthly bill and discovered that Francisco lied to both me and my son. The bill clearly stated that 45% off is paid out as bill deductions in 36 monthly installments and the only way to pay off the phone in full is to pay the balance of the full $730 retail price. The bill also included the $35 upgrade fee, because it turns out that my Corp. discount only pays for activation fees on new accounts, not upgrade fees on existing ones. But that's not all. Francisco had enrolled my son in AT&T's "Protect Advantage" insurance program for $17/month ($20.97 prorated) and their "Next Up" early upgrade program for $6/month. He had never mentioned either program to either of us. He just included them without my consent. I was able to get most things straightened out with a 45 minute call to a Customer Service manager at AT&T Support; The early upgrade program cannot be cancelled prior to 2 weeks after after the sale, so I still need to call AT&T Support back to get that removed from my bill. More hassle to fix something that should never have happened if the salesperson had been honest. AT&T has enough problems without dishonest sales representatives sullying their brand. It goes without saying that this store has lost my family's business. read more

I can not express enough on how knowledgeable and helpful both Nabeal and Paul are at this location. They went above and beyond to assist me with my Direct TV Streaming service set up. I highly recommend this location for all your AT&T needs. This will be my go to location for great service. read more

Slow internet. Pay for 50 mbps and barley get 29. Constant rate hikes when promos expire without advance notification. Package deals need to be renegotiated every year and never deal with the person who takes your call, save yourself 30 mins and ask for a retention specialist right away to get the real deals. AT&T offers a ridiculous amount of fake news, right wing stations and pawns them off as news station. Another corporate supporter of the dumbing of America. Still not the worst of the communication providers but still a penny pinching, lacklustre corporate offering. read more

Well I did not want do this but I see no other option. I was approached by two AT&T employees with a FirstNet promotion. I reluctantly signed up for the program. Unfortunately I did and now have been overcharged for the last 5 month. I am bounced back and forth between AT&T and firstnet. first net is a horrible company with horrible customer service. I was told by FirstNet that the promotion I was given did not ever exist even though I was holding the pamphlet in my hand with the numbers on it. I've been told both my FirstNet and the AT&T store that my case is set up to higher management . I never receive phone calls back, I never get a resolution to the problem. I have spent hours and hours on the phone with FirstNet I've been into the store numerous times to try to sort out the problem. I'm so disappointed I got wrapped up in this. My only advice and stay as far away from FirstNet as possible and be wary of any promotions that seem too good to be true. read more