They don't flat out lie to your face, they just don't tell you about all the fees that are and I…read morequote from the tech: "standard so we just don't mention them." An activation fee of $40 per device is definitely something you should tell your costumers especially when they specifically ask about any other fees? Will not be returning to this store they withhold the truth and "can't fix it once it's on your bill".

upgraded my wifes phone for Christmas. It was 2 weeks late getting here. they could not get the…read morephone to work correctly after we had it for a couple of weeks. gave us other options to call. we requested they take phone back and exchange. the manager replied "we cant unless you have original box and packaging". told him we did not purchase the box, its the phone and he could put our phone in new box when he got it. he told me "RULES ARE RULES". Went to verizon in Destin, problem solved in less than 30 minutes. Wont be back

T-Mobile I have had the worst experience with T-Mobile for…read morethe last 2 years. Between being billed for 2 different phones with the same number, being charged for a phone that was supposed to be free, and coverage so bad that my phone was unusable for days on end, I finally have been freed from the grips of T-Mobile. I would never want any family member, friend or anyone I care about to have T-Mobile. When I broke my phone screen to the point of not being able to use it anymore I went into my local T-Mobile store because I had recently gotten a promotional email about being able to trade in a phone in any condition for a free upgrade. My original phone, that I paid for in full upfront 3 years before, and never had any problems with, was very outdated so I was very excited for a brand new phone. When I arrived at my local T-Mobile store I was told my phone didn't need to be traded in for the free upgrade. I was also told that I would only be charged the same amount that I was currently paying, $55. I went from an iPhone 11 to a new iPhone 13, and was very happy to be able to keep my original phone number. About a month later I realized I was being charged for my original phone line, $55, as well as my new phone line, $88. While my original phone had been completely turned off, and had no SIM card in it. When I got my new phone I was told my monthly bill would not go up from $55, but clearly that was not the case. Due to personal reasons I was not able to immediately go back to the T-Mobile store to have the issue fixed. When I did go back, about 3 months later, I was told the manager was not available. I was fine to talk to other associates, however they were not able to fix the problem and ended up calling the manager, on speaker phone, when he was told the problem responded with "why did that bitch wait so long to come in?" After this event I was assured I would no longer be billed for 2 different accounts, this was not the case. I was billed again the following month. When I went in store again to resolve this issue I was meet with the manager who spoke to me in a very condescending tone and told me maybe the problem was with my bank and not T-Mobile at all. He, once again promised me the issues would be fixed and he went as far as telling me he would call me personally next month to make sure I was not double charged again. The following month when I was double charged again and received no phone call to check I was very disappointed and frustrated. When I went back to the T-Mobile store yet again I was told by the manager he would "have never called me and I was stupid to assume so." I was very upset by the way I was being treated and just asked for the problem to be solved, I asked for a corporate phone number or email I could get in contact with, but the manager refused to give it to me. After this event the issues of being double charged time after time again was solved and my account was credited for only what I was over charged. I was then charged $88 for the next 20 months until I paid off my new phone, that was supposed to be free. This was just one of the many issues I have had with T-Mobile over the years. With my busy work/life schedule I am not able to have a phone that only works half the time. I am very happy and confident in my decision to be leaving T-Mobile. I hope I will be able to save one single person from T-Mobile.

I have to Sally at the Niceville location was very helpful on getting me connected with Apple and…read morewhen I got my phone, she was very helpful helping me set up my phone. I want to thank T-Mobile in Niceville thank you so much for all you've done for me, Jessica Williams.

Coulson is amazing, fixed my phone quickly. They were extremely knowledgeable and explained…read moreeverything well! Also they were very reasonably priced! I will definitely be recommending them to whoever needs their devices worked on! Feels like I got a new phone on time. Thank you again.

My son got mad and destroyed the digitizer on his 10th gen Apple iPad on Christmas day. I looked…read morearound and saw relatively good reviews from Sarge's. They fixed the damaged digitizer, and even re-bent the case into position. Looking at the device now, you can't even tell that it was damaged. I felt that the technicians were honest and friendly, and the price was slightly lower than I was expecting (Apple parts cost Apple prices, unfortunately). My only complaint would be that it took around 3 weeks to get it fixed. Apparently they lost some key personnel, and were pretty backlogged over the holidays. Overall, I recommend Sarge's. The quality of their work is very good, and the prices are reasonable.

Charger port was damaged on my iPhone. Fixed it for the best price around! Highly recommend!read more

I tried to visit this shop this morning to have them assess the damage to my cellphone. The posted…read morestore hours are 9AM to 6PM on weekdays. The doors were locked; it was around 10AM. Disappointed, I drove back home to make an appointment using the on-line service. Drove BACK to the shop for the appointment. Doors we're still locked. When is the store open? What is the point of scheduling an appointment if no one representing the company will be there?

Hostile Owner - Terrible Experience - Lost Hundreds…read more On March 11, 2026, I brought three iPads to Cellular Nerds for screen replacements. When I picked them up several days later, all three appeared to have new screens. BUT wait. However, during our drive to Disney on March 13 right after pick up, two of my three children began experiencing issues with their iPads on the drive to Orlando--problems we had never encountered before. One device had a broken, sticky home button, while the other refused to stay on and charge. After returning from vacation, I contacted the owner on March 25 to discuss these newly observed issues. The owner assured me the repairs were under warranty, apologized, and promised to fix them. When I dropped off the iPads on March 25, Eric, the owner, explained that a stepson or son-in-law had assisted with repairs and made several mistakes, again offering an apology. By April 9, Eric informed us that the home button was fixed, but claimed my child intentionally broke it which is a complete false claim. I asked if he and his son moves the buttons around when he fixes the screens he admitted yes. He also said the iPad that wouldn't stay on or charge likely needed a new battery, with no mention of possible water damage after review of second drop off. Weeks went by without any update, so we reached out again on April 17th. Eric then admitted weeks later he had forgotten to order the battery. On April 24--nearly a month and a half after our initial drop-off--I called Eric for another update. He then suggested the battery was not the issue, and the problem might lie with the motherboard. At that point, he recommended we consider purchasing a new iPad. A new IPAD that had a scratched screen and worked perfectly before the handling of Cellular Nerd. During our conversation on April 24, I politely requested a refund for the iPad that remained nonfunctional after repairs, even offering to return the screen he installed. Immediately after my request, the owner responded by yelling, using profanities and obscene language, then abruptly hung up. I called back right away to express my discomfort and disappointment with their disrespectful behavior, which was entirely uncalled for and unlike anything I'd experienced before. The profanity continued and hung up again. My wife tried talking to him and the behavior continued. My wife and I were so disturbed by Eric's hostility that we called and requested assistance from the Navarre police department to retrieve our devices. My elderly mother whom later retrieved the devices was also treated with disrespect. I am sharing this account to document our unfortunate experience transparently and clearly with Cellular Nerd, supported by our receipt and documented timed date stamps. We are out 100's of dollars and an IPAD that doesn't work. My son continues to cry about it and my family continues to be shocked by the owners disgusting behavior. We regret our decision to trust Cellular Nerd and will NEVER return.

This man is a fraud. He installed a cheap low-quality screen for $300 on my $1.5K tablet. After a…read moremonth, this screen came off and stopped working. When I brought him this tablet from Destin for diagnostics, he changed it , it's under 90-days warranty. He yelled at me and said that I dropped it myself, so the screen came off, but the screen was not broken . He closed the window of his truck and continued to scream . He has a mental problem, he can be dangerous. If you need a high-quality repair, contact Apple . He put old glue or simply did not degrease the surface. He's a fraud.

why did they close down ? anybody know ?? did the owner retire or change location?? appreciate any…read morehelp in this matter

Friendly service and quality work. I called them while I was en route to Ft. Walton Beach. The…read morescreen replacement had come in and they finished the repair in one day.

Competent work. Anthony knows what he's doing and fixed the issues I had - my battery plug in was…read morebroken and my laptop was stuck in airplane mode - nothing in Microsoft solutions / advisors worked but Anthony worked through registry issues and found a way to get airplane mode unstuck. All was fixed at a fair price.

This place is absolutely amazing! I sent 3 different Macs in at 3 different times and they all run…read morelike they are brand new!!!!! I can't say enough good things. Not to mention he works on iPhones and pc's too. If you have a phone with no insurance and need that screen replaced, Mac that needs a quick tune up, or pc that needs an overhaul...... This is your guy! Fast and great work.