After going to 3 other repair places that all told me that it would take a week or more to get a…read morenew screen for my iPhone 11 Pro Max I stopped in at Cellular Nerd. Eric was super friendly, answered all my questions, had the part on hand and got to work immediately. While I was waiting some lady came up and was being very rude. She claimed that Eric messed up her phone. He tried to explain that the part he replaced was defective. He refunded her money and offered to repair her phone again, but she continued to throw a fit and make threats. Eric handled the situation very professionally and even got my phone fixed in the middle of it. I will definitely take all my future phone repairs to Cellular Nerd.

Hostile Owner - Terrible Experience - Lost Hundreds…read more On March 11, 2026, I brought three iPads to Cellular Nerds for screen replacements. When I picked them up several days later, all three appeared to have new screens. BUT wait. However, during our drive to Disney on March 13 right after pick up, two of my three children began experiencing issues with their iPads on the drive to Orlando--problems we had never encountered before. One device had a broken, sticky home button, while the other refused to stay on and charge. After returning from vacation, I contacted the owner on March 25 to discuss these newly observed issues. The owner assured me the repairs were under warranty, apologized, and promised to fix them. When I dropped off the iPads on March 25, Eric, the owner, explained that a stepson or son-in-law had assisted with repairs and made several mistakes, again offering an apology. By April 9, Eric informed us that the home button was fixed, but claimed my child intentionally broke it which is a complete false claim. I asked if he and his son moves the buttons around when he fixes the screens he admitted yes. He also said the iPad that wouldn't stay on or charge likely needed a new battery, with no mention of possible water damage after review of second drop off. Weeks went by without any update, so we reached out again on April 17th. Eric then admitted weeks later he had forgotten to order the battery. On April 24--nearly a month and a half after our initial drop-off--I called Eric for another update. He then suggested the battery was not the issue, and the problem might lie with the motherboard. At that point, he recommended we consider purchasing a new iPad. A new IPAD that had a scratched screen and worked perfectly before the handling of Cellular Nerd. During our conversation on April 24, I politely requested a refund for the iPad that remained nonfunctional after repairs, even offering to return the screen he installed. Immediately after my request, the owner responded by yelling, using profanities and obscene language, then abruptly hung up. I called back right away to express my discomfort and disappointment with their disrespectful behavior, which was entirely uncalled for and unlike anything I'd experienced before. The profanity continued and hung up again. My wife tried talking to him and the behavior continued. My wife and I were so disturbed by Eric's hostility that we called and requested assistance from the Navarre police department to retrieve our devices. My elderly mother whom later retrieved the devices was also treated with disrespect. I am sharing this account to document our unfortunate experience transparently and clearly with Cellular Nerd, supported by our receipt and documented timed date stamps. We are out 100's of dollars and an IPAD that doesn't work. My son continues to cry about it and my family continues to be shocked by the owners disgusting behavior. We regret our decision to trust Cellular Nerd and will NEVER return.

Friendly service and quality work. I called them while I was en route to Ft. Walton Beach. The…read morescreen replacement had come in and they finished the repair in one day.

Great work and fast service! My poor phone took a long fall and suffered quite a bit of screen…read moredamage. They took it in right away and about 15 minutes later I was walking out a happy customer! I will use them for my phone accidents from now on for sure!

Worth the drive. I had used the wrong USB charger connector and ended up breaking the phone USB…read morereceptable. Ryan fixed it within 30 min while we went to lunch. Price was very reasonable Will use again.

I have a Galaxy S22. I got some virus with add app. Months ago, you could not open it up. However,…read moreit popped up all the time and you couldn't text etc. You could delete it but it would come back. I'm with Tmobile, and they could not get rid of it. I had gone to every store and some several times. I decided to stop in Cellfix yesterday. Ryan was very helpful and was able to delete whatever it was! I highly recommend Cellfix. He definitely made y day as I had been dealing with this for months. Just wished I had gone sooner!.;

Make sure to check your bill to see if they added features you don't need…read more My husband went into this store and added cellular to my son's iPad. The sales guy added an additional $20 a month service without approval or us even knowing it was added. Thankfully we got an email telling us that it had been added. Most people don't look at their bills so the services get added and then by the time you realize that your bills gone up an additional $20 a month, you've already paid it, and the sales dude has already gotten his commission off of the upgrade. I personally have been an AT&T customer since they purchased Cingular. Thanks to dishonest practices from multiple stores, I don't trust any of these retail stores anymore.. even the corporate ones are just as bad. They need to have customers sign off on their purchases and show exactly what is the new monthly fee and what the new additional charges are. If there is no signature then there is no additional service. These salesman going in after the fact and adding these additional cost to your bill is a scam. It was done to my parents in Sherman, Texas and it's being done at these stores here. I now only deal directly with customer service by phonel!!

I was visiting from out of town and had trouble with my brand new iPhone. I came into the store and…read morespoke with Levi and within seconds, he fixed my problem and made my vacation much better. Super helpful couldn't be happier A+.

Did not help with a quote, reached out multiple times via phone, yelp, facebook, nothing every…read moretime, can't give them any other rating based off never having contact with this business, but based off customer service and willingness for new prospect and business, place is lazy

Great service and prices! Quick turnaround on my iPad screen replacement and home button repair!…read moreThank you, TechShell! I'm recommending you highly!

These folks have been in business for a long time and are very quick to repair whatever the problem…read moreis. We have called them when our phone or computer screen was busted and they were fast!

He's the best. Fixes what You want fixed He's there 7 days…read moreI think just to help us. Truly a very nice man His prices are very reasonable. He' fixed my iPhone for $85. Everyone else was $100. Hmmmm.

Called the place @3pm on a Saturday and asked if they changed the battery in an iphone 7. The owner…read moresaid yes and they were open to 7pm! On a Saturday no less! I took the phone over to him, and within 20min - 30min it was fixed! The price was very reasonable. In fact he found something else wrong with my phone, fixed it and didn't charge me any more that what I originally came in for - superb! I don't give 5 star ratings, but if I could I would give this place 4.5 stars easily! He earned all my future business and referrals when I'm asked!

My iPhone 6s battery was really not holding a charge like it used to so I contacted Allen with a…read moretime to bring it in. He performed a thorough diagnosis while asking some questions on the phones usage. Thanks to Allen, it's been over a week since my battery change and now it continues to hold a charge just like when it was new. No more looking for 110 outlets when I visit friends:) Allen is the owner/operator of iKracked so I know he will be performing all future repairs on all of our family devices (not a Franchise employee who's gone in 2 months). I'll keep him BUSY! I highly recommend Allen for any of your device repairs.

IKracked Cellular Repair is all integrity! They thoroughly…read morego thru your iPhone and make sure everything works properly. They do this before and after in the presence of you. Very inexpensive, but thorough! I highly recommend iKracked Cellular Repair for all your iPhone needs!!

Morgan was great. Extremely professional, knowledgeable, and kind. She walked me through everything…read moreabout my plan and delivered great customer service. This is my first time switching to Verizon, and it was a very welcome introduction!

upgraded my wifes phone for Christmas. It was 2 weeks late getting here. they could not get the…read morephone to work correctly after we had it for a couple of weeks. gave us other options to call. we requested they take phone back and exchange. the manager replied "we cant unless you have original box and packaging". told him we did not purchase the box, its the phone and he could put our phone in new box when he got it. he told me "RULES ARE RULES". Went to verizon in Destin, problem solved in less than 30 minutes. Wont be back