staff incompetent. I told agent I paid monthly insurance ...he stated no insurance. I called AT&T…read moredirectly & was informed that I still had insurance paid monthly. The only thing agent wanted to do was sell something...not correct my issue.

I went to this store today and was blown away by the customer service!! Sarah helped me with a…read moreswitchover of a phone and she was absolutely incredible!! She was patient and friendly- she took care of my needs and she will be the reason I continue to be a loyal customer of AT&T!!! Whoever hired her needs kudos and please keep hiring young people just like her! Thank you Sarah!!

I've had Verizon for 15 years. I went in to discuss some bad phone service I was having at my…read morehouse. I had gone there before for the same issue and they have always, at least, checked my settings and refreshed my signal to the local towers. Not this time, the representative was rude from the minute I walked in. I told him I had an appointment and he made a rude comment saying I didn't. He refused to even look at my phone telling me to call the customer service line. I confirmed that he wouldn't even look at it and he said No! I then mentioned going to AT&T and his response was, "go over there then". I said I would be taking 6 lines with me and he barked, "that's fine"! I went to AT&T and it has been amazing customer service and great phone service.

Do not go here Matt J. Is RUDE to people.... My wife and I bought 2 samsung S23 ultra phones,…read moreSamsung earbuds 2, protective cases, upgraded our plan and they had a promotion that I could get a tablet. We paid cash of $3,500 dollars. The tablet would not connect to the cell phone system. I went to the Virginia Mn store and was being helped by a nice associate. After 44 minutes. Matt asked the associate helping me to go help other customers. My tablet did not get resolved. I left the premises. Do Not Go there Matt J. Is RUDE to you if your getting help and not buying more ..

We had an incredibly frustrating experience at this Verizon location today. My husband had a…read moreconfirmed appointment through Verizon corporate, only to be told by an employee named Nicholas that no such appointment existed. Instead of offering any help or trying to resolve the issue, he was rude, dismissive, and condescending the entire time. What's even more disappointing is that corporate later confirmed the appointment was made--it simply seems like Nicholas didn't want to deal with it, likely because service requests don't benefit him the same way a new phone sale would. That's not just poor customer service, it's a terrible way to run a business. Customers deserve to be treated with respect and honesty, regardless of whether they're making a purchase or just need help. Based on this experience, I would strongly recommend avoiding this location altogether.

In Oct 2024 I went to Verizon in Cloquet, MN. (Technically Victra) Dude told me I had a $1,000…read moreallowance towards a new phone, no trade in. I bought a Pixel 9 XL. Waited one month, nothing. Stopped in, told to wait to for next bill, nothing. Stopped in again in January and manager said he'd put in a correction. Still nothing. Now Verizon is advertising same phone no trade in for zero dollars. After 22 years with, I'm done.

First things first. I am not the type to update my iPhone, in fact I haven't even been inside a…read more Verizon since 2017. When I go there all the screens and grey streamline stuff just give me a raging headache, idk how the workers do it. But I realized my iPhone 8 wasn't cutting it anymore, the screen was smashed to smotherines in multiple places and it was always at 5%. For some reason i didn't want to let go of my little home button though. Anyways I decided it was time to move on and rip off the IOS band aid. When I showed up to Verizon I didn't know they do a queue. This is fine, time to browse and Peruse while you are in the queue. But let's be honest we all know you come to Verizon to get the new iPhone and you just look at the other stuff for fun. Well I was dead set on the iPhone 15 pro and I was dehydrated in the queue. I was second in line but my head ache was getting worse. I was inpatient and wanted to be anywhere but there. I thought to myself I just need to push through and buy the iPhone 15 and leave with a new phone that has battery. Well my turn in the queue comes, and I tell the worker that I want to switch my plans to join my partners family plan. Perfect and easy right? Well he tells me if I get a new phone number I can get the iPhone 15 for free. He says this is a no brainer. My brain says that how could I ever get rid of my phone number. My indecisiveness gets worse, my headache rages on. I can tell how annoying I'm being in my indecisive hell. But a phone number is a way of life. It's a social security number. It's a major life decision to change it. I think one has to be a little wild lunatic to be changing that left and right. But the trade off here was about 900$. I was convincing myself my phone number was worth 900$. And then I flipped, I crossed the threshold into not giving a fuck anymore. I didn't give a fuck about my phone number or the day or the time. It was just me right there in Verizon with the employee and the present moment was the only thing that mattered. From there on we start cracking jokes and having a good time. I'm excited the iPhone will be mine for free and I put all that baggage about my cell phone number in the past. Forget it. And then the best thing ever happened. My new number was the most perfect number I have ever seen in my entire life. I won't write it here, but I have to say I've truly never seen a sequence of 7 numbers that were so perfectly meant for each other. Every cell in my body knew this was right. I had the number memorized in one instance, rolling off my tongue. The awesome employee went to go get iPhone 15 from his cozy place in the safe. Meanwhile I chose a sparkling case and familiarized myslef with apples latest crap in making new charging ports. When we got the iPhone I was the one who had to legally open the box, which was invigorating and terrifying. Leaping forward into the unknown, no going back. Time is just a concept at this point. He puts the screen protector on, and the little things around the camera and some sick consumerist pleasure comes over me as a I see the sparkling iPhone prepare to be mine. It's in this moment the weight of the world disappears and I cannot even believe the ways I was being unconscious when I first arrived at Verizon. At the end of the day I left with a new free phone, a perfect new number, and an interaction at Verizon that will leave a lasting impression on me. It definitely takes a certain type of employee to handle the energy that I brought in that day. Thanks so much to Ryan at Verizon. Altho I have to say I am typing this on my old phone but I swear I'll cancel it soon.

I have tried to call the store to find out if they are an authorized retailer or an actual store…read more Every time I attempt to call it routs you to another county or a call center and there is no way to find any necessary information out.

My mom is 74. She went into this store to see if they could help her with charging issues on her…read moreiPhone. They took her phone and left her unable to have any communication (friends, family, 911). This is absolute negligence on their part. It has been 3 weeks and 16 hours of sitting on the phone with T-mobile. This store has made such a mess that we are happily switching to another carrier.

AT&T and Charter (cable) just got to be too much so a month or so ago we opted for T-Mobile phone…read moreand internet. The phone solicitor was nice, but very misleading. She said we can pick what day for autopay, found out you can't. She gave a promotional code for $150 online Mastercard, but when I tried to use it, found out the code had expired a year ago. The internet gateway arrived quickly, and the T-Mobile staff at Sam's Club were very helpful in porting our phones to T-Mobile's system. Back at home, setting up the internet was fairly easy. Within a few weeks we started having dropped internet requiring a gateway reset each time. Sometimes it drops few times a day. The phone coverage is "ok", but not nearly as extensive as AT&T. The frustration level has reached a point where we've started researching for a different phone and internet provider.