Went in to transfer my 90 yr old mother's line to my account & get her a new phone. Kavon was very…read morepatient & knowledgeable in explaining our different options. I had dreaded dealing with this but he made it easy and much simpler than I expected. I'd highly recommend this location for their outstanding customer service.

I made an appointment and was not seen for an entire hour even though there were 2 other employees…read morein the back. The appointment proceeded to take another 90 minutes and the employee helping us kept going into the back. I just don't understand why if I had an appointment that I was not seen within 10-15 minutes of my appointment. Horrible service. So many other people kept walking in and then left because nobody was helping them. Why are there so many employees just in the back room and not in the front store?

Walked in to exchange my router out. Went in and employee was helping a customer so I sat there…read morewaiting for my turn. 45 minutes later employee still never acknowledged my presence or why I was there! I finally asked how much longer and he said he was helping another customer. I left the store and went to Verizon in Matawan employee was on the phone with another customer and asked what I needed. Told her I just needed to swap routers , took all of 5 minutes and while she was on the phone helping someone. I will never use Spotswood Verizon and someone should look to retrain the person working there 7/5 @ 11:25am

Deceptive. I cracked…read morethe screen on my iPhone and came here for a Verizon SIM chip (for an old phone to use temporarily).  The sales person said that there was a promotion where I could get a credit for trading in my broken iPhone, and that a new iPhone 12 Pro Max would cost $17/month for 30 months.  AND that he could get EVERYTHING transferred over to the new phone.   I said fine, lets do it. (I had a full backup of my broken iPhone in iTunes, but there are a few things iTunes does not back up that I usually do myself manually.  Since I wasn't expecting to buy a new phone, I had not backed up those few things). Well, after everything transferred over I was told I had to pay tax (which I expected), and a transfer fee of $50.  I was NOT told this in advance, and if I had known I would have purchased from a Verizon company store.  (This is an Verizon authorized retailer).  I asked for my old phone back and to cancel the sale, but the phone was already wiped.  I was first told of how much a convenience this is as they transferred everything.  (My family has had over a dozen iPhones and I always transfer the data on my own).  I was also told (lied to with typical salesman lines) that the promotion was about to end, and I had to buy right now.  I was told the sale was complete in their system (I hadn't signed anything yet), so that they could only offer me accessories for free.  At this point I just wanted to get out of there and took a couple of items. Three days later I check my new recurring Verizon charge and it was $44 more (not the $17 the salesman said it would be). Apparently, insurance was added even though I told him I did not want it (I get Apple Care). (On a re-visit, the manager said he tells his sales people to send everyone out with insurance. Then gives me a story on how a customer broke his phone when he left the store. right). But, the kicker is that the deal I received was only valid for certain plans, so my plan was changed to one that was $10 more a month. Really? I had to speak to a Verizon supervisor to get my old plan back. She had to override the rules. DO NOT go here.  Do yourself a favor and drive 10 minutes to a Verizon company store. Oh, and I am finding many apps on the new phone which need to be configured again.  Not having to do this was supposed to be one of the perks for having them do the $50 transfer.

They raise your bill whenever they want and don't appreciate loyal customers…read more I was told someone would call me back but what a surprise no one did Glad they aren't the only phone carriers around

Service was exceptional..kudos to Dillon and. Zack....professional and Friendly.... The manager…read moreKimmie was also very helpful. Thanks To everyone

If I could leave 0 stars I would , unprofessional and rude employee. Couldn't help with a simple…read moreprocess to return equipment now stuck on hold for over an hour calling customer service Go anywhere else

I can't say enough good things about John. He was super helpful with issues on my phone. He was so…read morepatient and very personable. John went above and beyond to assure that I was satisfied and that my phone was up and running properly.

One of the sales associates, Jessica, gave me incorrect info when I purchased 2 iPhone XR's and…read moreadded HUM devices to both. I was told that they had a promotion where 1 was free and the 2nd was a $5 a month charge. I was also told that there was no contract for HUM and it could be returned at any time. Well, when I got my bill, I was charged $10 a month for each HUM. I went back to the store and was told by Ashley that there was no such promo and the HUM's have a 2 year contract and there was nothing she could do for me. I have been able to resolve this directly with Verizon Wireless. I don't think Jessica intentionally provided me with false info but I do think she was not well trained / educated on the services offered. I will no longer buy anything from this location.

This place always refers you to go to the Apple store at The Freehold Raceway Mall. Customer…read moreservice just can't help the customer. Why go here at all?

I had a wrecked SIM card in my iPhone 11, so an employee at the Apple Store at the Freehold Mall…read moretold me to go to this store to get an eSIM or at least a replacement SIM. I didn't know then, as I know now, that this is NOT an official Verizon store. No wonder the "customer service" rep I talked to at this place couldn't help me. Still, he was one of the rudest, most arrogant and least helpful people I've ever encountered in retail. He was totally lost with the tech as he pretended to diagnose my phone, but he blamed everybody else but himself, and ultimately told me that my phone was a lost cause. Of course he then tried to sell me on a new phone, but he didn't seem to care when I turned him down. Something told me this guy wasn't being honest, so I went to an ACTUAL Verizon store in Ocean Township and the friendly, helpful customer service rep there hooked me up with an eSIM with no charge and no problem.

Be careful with this team they are HUSTLERS!!! My mother and i were sold on a dream of getting 2…read morephone and 2 watches with NO change to our. Bill Jay and his hustler team made sure we were hidden from all ability to see what was actually going on. When we called corporate to deactivate lines per Jay's instruction they told us our bill was going from $274-300+ per month. If we chose to not trade in. It would be $400+ per month. Thank the lord this scam artist - Jay - is moving and leaving the state because he should NOT be handling people's money and accounts. Be careful! Stay aware! And ask for proof!!!!

When I moved in to a new apartment, even before getting furniture I…read morewanted to setup a top notch tv,audio, surround sound system. A close friend suggested I contact Vinnie at Total Control Remotes. I'm glad that I did, the next day after speaking with Vinnie; we met at my house. Once I told him what I wanted, he led me through the whole process. Three days later, I have this sweet system in my apartment. Whenever I have friends over, they always compliment the system and tell me their nightmare stories of doing it themselves or using large chain stores. I don't how he did it, but the whole system is a breeze to use and operates with one remote control. I can't forget to mention that using Vinnie, even saved me some money.

I have been using Total Control Remotes (Vince) for over 5 years now. I had gone thru several other…read moreremote companies in my "ultimate home theater" quest and was disappointed with all of them. Final product was never right and I had spent good dollars for this service, only for me to have to walk them thru design and layout. Then I found Total Control Remotes. Spent some time on the phone with Vince and went over what I was wanting. I was told to email him a list of what I was trying to do and he would take care of the rest. Needless to say I was a little nervous. Vince hit it on the head, everything was perfect and well thought out. When he reviewed his design with me, he had thought of things I never would have, but were really nice to have. I have done three complete rehauls of my home theater since (in fact Vince just finished my latest remote work). The system is quite involved with video processors, dirac sound processors, atmos 7.4.4 surround, including multiple different video sources to choose from. My 5 year old twin are able to goto the theater and turn everything on and choose a movie or play video games. The wife is also able to do the same. I was very happy when guests stopped by yesterday to watch a movie but I wasn't home. My wife told them to go upstairs, the remote was sitting on the couch. People who have never used my system were able to start the theater and choose their movie. When they were done, they actually shut everything down properly as well. Not many people with intricate systems (let alone simple ones) can say their remote system is this simple and intuative that anyone can use it. This is the quality of work I have been getting from Vince for over 5 years. This is not my last theater reno/upgrade and it is not the last time Vince will be doing my automation. I highly recommend Total Control and Vince. If you need a reference then you can contact Vince and I would be glad to talk with anyone who is considering using Vince. Thanks again for everything Vince. Great Job!

I found the manager Anthony moody and rough around the edges. If being tired and over worked is the…read morereason, then this is sad. The young man who works along side of him was wonderful and patient. My apologies for forgetting his name.

The former Manager Ashley for this T-Mobile store left due to she lived far. She was awesome to say…read morethe least. Went to the Store (next to WAWA) All new people. They had the worst customer service that could be. I went to get another Android cell phone as my Samsung Galaxy 32 was 3 years old and I was having issues with this phone approx 3 years old. We have a senior plan for several years. The so called Manager came out of the closed door and lied to me about a Samsung 14 5G phone and stated it wasn't compatible with our Senior Plan. He wanted to upsell an additional $10 a month for that phone. T-Mobil Customer Care told me the Managers statement was not true the phone was. I happened to get another phone instead. I was refunded $35. for the activation fee due to a "lie" from Customer Care and paid for my new Android phone with them. I totally suggest NOT to go to that T-Mobile as he is a liar. He has ugly beard and appears to be as sloppy as his appearance.

Owen is one of the best IT's you will find. He is very responsible with being on time and doing the…read morejob properly. He will always let you know exactly what is going on and if there is extra work needed he will go over that with you before it is done. Skytechnet Corp should be used by anyone looking for a very reliable IT company. Give them a call today for your next service!

Initially requested service from Best Buy geek squad who recommended a complete system reset…read morecausing loss of installed programs and data. Owen was able to diagnose the issue and repair all within 1 business day. Great job Owen !!!