I just received a beautiful potted arrangement of green plants as a sympathy gift / acknowledgement…read more/ what's the word? At any rate, the arrangement is tasteful, beautifully lush and just very lovely. I really appreciate the time that went into creating it. Additionally, the delivery driver was very polite and helpful, going out of his way to bring me the plant at work, as it was sent to a former home address. Great service and beautiful product. I'd certainly recommend them and use the shop myself.

The only reason why they're getting three stars is because the flowers we did receive were…read moregorgeously done. However, the way things were handled when we did not receive two of the three bouquets I ordered for my Mother's memorial was horrible. The morning of my Mom's memorial, the driver called saying nobody was there at the restaurant (they showed up before it was open). He also said there was only one bouquet out of the three bouquets we ordered ready. They had not made the other two bouquets because the designer didn't order enough flowers. When asked what we wanted to do, we said to make those other two with whatever white flowers they had on hand (which they agreed to). But, we never received the two missing flower bouquets. After the event, I tried to call but Mona's was closed. So, I emailed them and got an email back saying "I wanted to confirm that a redelivery was completed and the missing bouquets were provided ahead of your event. We understand how important this was for your family gathering and appreciate your patience while we resolved the issue." I forwarded this note to the restaurant event manager. Mona's never followed up to resolve the issue. So, I called Mona's six days after my initial email outreach. Mona herself called back and argued with me for about 10 minutes on the phone. She kept saying "But the two missing bouquets were dropped off ahead of the event and signed for by the workers at the restaurant." I reached back out to the restaurant event manager who said the two missing bouquets weren't found until later in the day. The delivery time on them said 1:45pm (almost 2 hours after the event started) and had NO NAME on them. So, a staffer thought they were for an event there that night and put them in a back room. Mona kept trying to pass off the blame 100% to the restaurant. Then, she asked why I didn't call when I noticed the two bouquets had never arrived. I was in the middle of my MOTHER's MEMORIAL talking to Aunts, Uncles, and cousins I hadn't seen in years. Not once did Mona ever offer to make the situation right by either a full or partial refund. After 10 minutes of this back and forth, I let her know that I was not trying to "pull the wool over her eyes" and my family was upset. She continued making excuses and blaming the restaurant. So, here's this lovely review. No refund or understanding at all. They didn't order enough flowers for three bouquets. They waited until 30 minutes before the event to tell us they didn't order enough flowers. They delivered the two replacement bouquets 2 hours after the event started. They argued with me instead of showing any sympathy. They didn't offer any form of a refund. HORRIBLE CUSTOMER SERVICE.