NEW OWNERS as of May 2025 -- BEWARE. Do not trust this…read morecompany. I went to [I Fix and Repair] to get my iPhone battery replaced. At first, everything seemed fine -- but within a month, the phone started randomly shutting off and overheating, just like it did before the repair. When I returned, expecting them to stand behind their work, they refused to replace the faulty battery they had installed. I even showed them my bank statement clearly proving I paid for the service on April 10th. But because I "wasn't in their system," they told me I'd have to pay again just for them to look at it. To make matters worse, the two men working were rude, dismissive, and acted like I was being unreasonable for expecting a working battery and basic accountability. Most reputable shops offer at least a 90-day warranty -- apparently, not this one. Now I'm out the money, and still have a phone that doesn't work. Total waste of time and money. Shady practices, poor customer service, and zero responsibility. Stay far away. **REPLYING to Devon's response below** I want to clarify that my intention was never to "extort" anyone. I simply sought support for a repair I genuinely believed had been completed at your shop. Which it was. When I provided my bank statement as proof of the transaction, you declined to honor it because the repair wasn't found in your system. I then asked if you could open the phone and inspect the battery--since it was replaced at your location--and you stated that I would be charged again just to have it examined. Accusing me of leaving a fake review or acting unfairly is both inappropriate and unprofessional. I approached this situation with a willingness to resolve the issue respectfully, but your dismissive tone and assumptions have made it clear that customer service and constructive dialogue are not your priorities.

My interaction with everyone at this shop has been positive. Wesley in particular went out of his…read moreway to answer several questions I had about my failing iPhone. We need more people like this, helping others who are clueless about technology!

They have billed my bank account $49.99 without permission, no answer when I call so I have to…read moredispute with my bank. I'm very upset.

Emily helped me fix my problem quick and easy. Great experience and would definitely go back to see…read moreher if needed.

Roman at the AT&T Store was Amazing he was super professional and I ended up buying a lot of…read moreextras. Great store.

1/10/2026 at 1414 hours UPDATE: Grateful that Corporate has…read morenow resolved the billing issue after almost 23 years of loyalty. However, Herman's solution was simply "just return the iPad, you have 30 days from purchase." Is that how you resolve issues stemming from dishonesty? Transparency and honesty are essential in customer service, and unfortunately, that was lacking in this experience. Will definitely avoid this location in the future 1/10/26 0945 Hours : Update / Edited Review: Unfortunately, I need to revise my previous review due to misleading information we received from Herman at the Verizon Indiantown location. Prior to obtaining the iPad, Herman repeatedly told us it would be $3 per month and later stated it was completely free with no monthly charges, only a one-time $40 fee (which we understood, especially since we had already paid $102 upfront). I very clearly asked multiple times,with my husband on the phone,if there would be any monthly payment at all, and he said none. My husband, who has been a Verizon customer for 22 years, specifically questioned this because there is realistically no such thing as a "free" iPad line. Despite this, Herman insisted multiple times that it was free and assured us there would be no ongoing charges. When we later noticed charges on our account, another Verizon team confirmed there is actually a monthly service line fee. Herman then said it should only be $10/month, yet our bill shows $20/month, plus a protection plan that I clearly declined. When questioned, he could not explain the additional charges and seemed to assume the customer already knows Verizon's company policies ,which is not appropriate, especially when costs were never disclosed upfront. We were told a manager would contact us today or by next Tuesday, but so far this remains unresolved. What we believed was a great deal turned out to be misleading, and important details were not clearly communicated in order to complete the sale. Transparency and honesty are essential in customer service, and unfortunately, that was lacking in this experience

I wish I had paid more attention to the negative reviews before stepping foot in this Verizon…read morestore. They lure you in with promises of a free phone and a lower bill than other carriers, but it's a trap. The hidden fees are outrageous, and despite assurances that they would be covered, I was told it would take weeks to see that money back. In the end, my bill wasn't even lower than what I was paying with my previous provider. The whole process felt rushed; they had me signing documents so quickly that I didn't have a chance to fully understand what I was agreeing to. And when I went back to try and sort things out, the unprofessionalism was shocking. I was met with what felt like a threatening group of men, making me feel incredibly uncomfortable and intimidated. Save yourself the headache and avoid this place. The deals aren't real, and the customer service is non-existent. I regret not listening to the warnings and hope others can learn from my mistake.

i cannot say enough about the help and service we got from branden the manager! he helped us…read morereadjust our account with both internet and cellular. his knowledge and patience was second to none. if you are having trouble with your account i highly recommend seeing him at the store,

Been with these guys over 15 years DO NOT trade in your phone here do not fall for any of this…read moreridiculousness place is just out to get you. trade in was told I would get a 350$ credit toward my bill nope u get a credit spread out over 36 months that's not even 10$ off of your already highest cellphone bill of any cellphone company out there known to mankind these guys can still make this right but they better do it quick and stand behind there word

I made an appointment to buy and install a new car battery. After paying and receiving…read moreconfirmation, they called me 10 minutes before appointment to cancel. Extremely unprofessional

This store and the franchise owner are awesome. Came to my house in PSL 30 miles from his shop to…read morechange battery out in my vehicle. They are great and have batteries fir anything that needs a battery. Excellent customer service. Thank you Dave.

My son's phone was what we thought beyond repair. He was desperate with no phone for 2 days. This…read morestore helped him get back on the right path of a functioning 18 year old teenager. Thank god. My son did say the detox was good for him but I think he is done now. Joey at the store was very professional and address me with Ma'm and he was very detailed in explaining what can and cannot be done, overall the phone was repaired without issues and we are very happy with his service and the store.

Please do not send in your electronics!! I've never had to write a review EVER. They've received my…read moreMacBook on June 30th of 2026 it is currently July 26th of 2026. Since then I've been emailing and calling this company for any updates and have received nothing, no answers, I have given this company something valuable to me in hopes of repairing it and have been ghosted.

Efficient and professional service at a reasonable price. Conveniently located with one hour turn…read morearound.

Honest shop. I came in because my phone wasn't charging well. He cleaned the port for me and also…read morechecked my phone battery. That was the problem. He told me to take my phone off charger once it's charged--I didn't know that was why the battery was bad.

If I could give 0 stars, I would. This being a " franchise" store in lieu of corporate, they charge…read morefor all things - I got my phone replaced at Apple and was went here- they attempted to charge me $35 activation fee for my e-sim. I forgot my pin and they had no way of calling customer service to retrieve. I went to the corporate on PGA, no charge, they scoffed when I said they wanted me to pay $35, as it wasn't an activation. Also, they verified my account by my ID without a pin. Terrible franchise and poor customer service.

Great staff, super friendly, were immediately able to fix my problem on my phone. I would…read moredefinitely recommend for everyone to review with them.