i cannot say enough about the help and service we got from branden the manager! he helped us readjust our account with both internet and cellular. his knowledge and patience was second to none. if you are having trouble with your account i highly recommend seeing him at the store, read more

Been with these guys over 15 years DO NOT trade in your phone here do not fall for any of this ridiculousness place is just out to get you. trade in was told I would get a 350$ credit toward my bill nope u get a credit spread out over 36 months that's not even 10$ off of your already highest cellphone bill of any cellphone company out there known to mankind these guys can still make this right but they better do it quick and stand behind there word read more

Terrible customer service, they just don't care. Store is poorly run, despiste having many sales folks they lack work ethics and could care less about the service they provide. They should be shut down for being so horrible. Why by I'm business if you are not honoring your service. read more

I bought an ATT screen protector for my iPhone 12 with a lifetime warranty. I was told that the store would have them in stock and would install it when ever I needed a new one. I have gone to the store 4 times in the last 6-8 months and they are always out. Now they want me to order it online. Crappy customer service! Stay away from this store! read more

I'm surprised by all the bad reviews. I've been using this store for 15 years. I've had great service every time I've been in. They've always been absolutely terrific, whether fixing a problem or buying a new phone. Just stopped in Monday with an iPhone issue, Nick M. helped me and fixed it in about 30 seconds. read more

The absolute worst. We came into the store 3 times to get a very simple task accomplished. Elias was terrible and told us the complete wrong thing wasting an hour of our time. We waited an hour to come back as instructed, drove all the way back. Only for Simon to tell us something different. The whole time the store phone is ringing off the hook and the employees are just clueless. We ended up calling at&t while in the store to get the issue solved which was another nightmare. The company is just a joke. Do yourself a favor and go with any other company. read more

Terrible customer service. It's 10:45 am and I can't even get anyone in the store to answer the phone on a Thursday!!!! They do not sell ZAGG and when I went in with a replacement product, the saleman gave me some story that because it wasn't the glass product and it was now plastic...keeping in mind that this was the one that sells for $49.99, he said he couldn't put it on becuase it required a squeegie to apply. Not only that, he opened my envelope with the new Zagg in it and the box and even if I decided at this point to sell it new on Ebay and buy something else, I could not!!! Too bad I can't give this store a "0 star" rating because that's all they deserve!!! read more

I have to say, how is it that a company as big as ATT can hire such low IQ help? I brought my phone in and said 3 times that the problem was with the WIFI...but he continued down the path of 5G....resetting the phone....and when THAT didnt work & I told him to LISTEN, for the 4th time, it is the WIFI that is the problem. When he looked at my apps and gave some crazy explanation that it 'is my web browser', thats when I left and headed to Apple....you HAVE TO HAVE A BROWSER IN ORDER TO USE WIFI, that is, IF THE WIFI WORKS....WHICH IT DOES NOT....GENIUS.... read more

Absolutely terrible customer service. The older man who greeted me was very nice. Literally everyone else seemed annoyed to be there. The system they use for helping customers is AWFUL. I wanted to purchase a phone, but since I am on a group plan, and it turned out I wasn't set as an authorized use, and I had to step out for a minute to authorize my number on the account. I was put back onto the bottom of the waiting list and had to wait a little bit for them to help other customers, which I was fine with. I made a mistake in authorizing my number and had to step out again, and at this time a bunch of customers came in. I was again put to the bottom of the waiting list and waiting for TWO HOURS to be helped, not once being offered help by people who were aware that I was in there for a long time without being helped. I asked a young lady if she could help with with a samsung phone, and she seemed very reluctant to help me. I literally had to convince her to help me with my simple question. This store has ZERO patience for their customers and if asked to go out of their own way even a little bit they act annoyed and as if you are an idiot. Finally, after 2 hours, I bought the phone I wanted. The man helping me gave me the box, and said "here you go." No checking to see if it worked, no helping me set it up, just handed me the box and walked away. I decided to stay and make sure the phone worked by myself before leaving. Guess what? It didn't work. There was an employee who I mistook for the guy who handed me the phone, and I asked him for help and he said he would get the person who was helping me to come back. I said that he was the person helping me, but I was mistaken. Finally I got the employee who sold me the phone to look at it and he did something on his iPad and got it working. Just glad that I had a working phone at this point, I went to leave. I passed the person I mistook for another employee and said "Sorry about that." He didn't even look up at me and ignored me completely even though I was right next to him. Since I was in the store for so long, I saw other employees being impatient and rude with their customers. I work in customer service, so I understand getting frustrated with customers. However, the way they were acting was totally unacceptable customer service. They don't care about you, they care about the sale and then you are on your own. read more

No wonder this corporate store has such a low rating. Today there was no manager and 2 of the rudest , unhelpful guys I have encountered in a long time. I left before my blood pressure went over 200!! read more

Absolutely great store, they are amazing helpful. I came in and got signed up with TV and internet & im so happy I did!! Super friendly representatives, would definitely return. read more

This store is horrible. The customer service is non existing. The store is in complete disarray. They have no interest in making the store look presentable. The displays are a mess cords everywhere, most displays are empty and have junk setting about. Very limited products out for viewing. I am surprised AT&T allows this. It is an embarrassment to their brand. 1 employee with 7 guest waiting. 2 employees show up and instead of going and the back and speak, they have a conversation about personal life while a group of customers stand hardly patiently waiting. The store number is 6286. I really wish I had taken pictures of the inside of the store while I was waiting. It was bad. read more

Horrible customer service! I went in waited in line. Every employee besides one wasn't working. My name was finally called and the guy completely ignored me. He continued to talk to a co-worker, find/do things for him for over 15 minutes. I was only there for them to switch my contacts and SIM card. I finally walked out. I can't believe they even stay in business! I will continue to take my business to the one off east Indiantown road (TJ Maax plaza). The service is there is amazing. They also are always so helpful with updates and freebies. I will NEVER be back to the chase wood store! read more

Worst customer service experience I've had from any cell phone carrier. The wait was over half an hour while which I observed many employees chit chatting amongst themselves. To top it off, I'm then told they can't exchange a defective product because I don't have the receipt however it's logged in their system under my account. Bottom line is they don't make doing business here easy and they all wonder around aimlessly. read more

Omg!! This store is the best and Danielle is awesome in customer service very helpful and smart while also patient while getting my set up w his new 7s. And oh boy! Did she have to use a lot of patience!! Thanks Danielle.. read more

These are the most unprofessional and rude group of employees all under one roof I have ever encountered. No greeting. Slow to help. Sour mood - not one smile or pleasant word. The woman who "helped" me after I had to speak to a manager smacked her chewing gum the entire time. I honestly think employees get zero training on how to treat customers. read more

Nasty, rude employees!!!! Go up the street to T-Mobile if you want to be treated with respect (their plans are better too).

Worst everything. Store manager, Leigh Greco couldn't explain multiple billing errors resulting in several overcharges. Never took ownership of their mistake. Was rude, talked over the customer and actually hung up on the customer after yelling at us. DO NOT GO TO THIS STORE!! Incompetent AND rude. If you do, bring an open checkbook - will just keep charging you for unexplainable and incorrect fees - if you don't pay they shut off service - think the word is extortion. read more

Bad service (seems to be a trend here). So my sister simply comes in to change sim cards into a new phone she has already purchased. This is by AT&T corporate set up that even if you are not the account holder you are able to do this, but apparently the wonderful manager on duty has no idea what he is doing let alone have a decent amount of customer service experience. Told her no, didn't go into detail why and refused to work with her. So I get a call with her upset to the point of tears on how he handled this (she has come in before BTW and had this done several months ago without an issue). He leaves the store after he sees her come back in on the phone to avoid dealing with her. So had to have another family member show up to do it and turns out he hid again. So Angelo Linzo, I now nomiate you as worst store manager at that location. Hey AT&T, how abbout you hire someone that has some decent people skills that can handle decent interaction with customers (It might be a good idea) - Won't go back, please do the same and try another location. read more

I always go to this store and although it is typically very busy, I do get taken care of. At the end of the day, going to ATT is better than trying to go to the Apple store. With all that said, DO NOT EVER GO IN TO THIS STORE IF THERE IS A HEATHER OR A ANOTHER WOMAN, AFRICAN AMERICAN with short hair(didnt get her name). THEY ARE CLUELESS! I sat in the store for over 45 minutes and the last 15 I watched these two stand over this lady talking about someone bugging her phone and then a conversation about nickelodeon broke out! I thought candid camera was gonna pop out? Seriously? Doesnt she know Google and ATT are the ones that bugged her phone? LOL!! (Every phone is bugged!) The little black lady made eye contact with my several times and..still...nothing! I finally had to walk out of there! I WILL NEVER GIVE THAT ATT STORE A DIME! Unless they are no longer there! Heather was just to check people in. Yet, it seems like she helped the people she knew how to help and anyone else, she just took your name and info so the next agent can help you! Do they really pay someone to do NOTHING but take your name so someone else can help you?!?! If those two useless employees continue working there, it wont be long before that store is no more! I noticed this is the same negative complaint on here! LOL! Like i said, sitting in any store waiting for someone to help you is annoying, however, to have to witness someone not helping you, almost intentionally, is just plain PATHETIC! So if you see those two woman, just exit the store, otherwise, you will be on here like me! Haha! read more

Absolutely the worse customer service. From the minute we walked into the store, the incompetence was evident. We were told that our wait would be anywhere from 10 minutes to 1 hour. They couldn't possibly narrow it down. 15 minutes later our rocket scientist approached us after wasting 5 minutes looking for Tom who had already given up and walked out. We told her we were upgrading our son's phone to the Samsung and wanted it in black. She came out with a white phone. When I informed her that my son did NOT want the white phone. I asked if she could order a black one for us. She said that delivery could be anytime from a week to 3 weeks but she couldn't narrow it down. She said she could check the mall and then proceeded to tell me where the mall was even though no one asked her for directions. She then called her friend, asked if they were at work and could they check their stock for a black phone. She informed us they had a white or gold phone should they hold it for us. WHY would I pay several hundred dollars for a phone and not get the color I want? It's not on sale or a special offer. I want what I want. So we came home, ordered online and got the color we wanted. DON'T waste your time walking into this place. read more