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AT&T Store

3.7 (3 reviews)
Closed • 10:00 am - 6:00 pm

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5 years ago

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5 years ago

Staff went above and beyond to fix some rather complicated issues with transferring from our precious provider. Thank you!

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AT&T Store

AT&T Store

2.0(4 reviews)
66.5 mi
•$$$

Buckle up. This…read moreAT&T store, like all AT&T stores, is run by 17 year olds doing their best. That being said, even if you call in advance to be certain the wide-eyed open-mouthed "team members" are equipped to help you, be prepared to wait in line only to be told you need to call "611" for things more complex than purchasing a case for your new iPhone. Oh, and while you're here- we would love to tell you about firstResponderNet. Huge waste of time. Pro tip - since certain operations can only be performed at a store, call ahead and find out when the manager is working. Otherwise - well, you know. Call 611.

Our family has been customers of AT&T for years. We…read morerecently updated our phones at the Marquette store and in doing so I purchased an AT&T "Lifetime Guarantee" screen protector for $40.00 which was installed before we left the store. Within two weeks it was cracked and life being what it is wasn't a top priority so I wasn't too concerned about getting it immediately replaced. Over the next several months I stopped in several times and they were always out of stock. Finally, yesterday I stopped in and they had some on the display rack. I had my original receipt and the box that the cracked one came in so I removed a new one from the display rack and stood in line at the counter for 10 minutes waiting my turn. When I was called up to the counter I explained the situation and handed over my receipt for the damaged screen protector, along with the replacement that I had removed from the display rack. At the end of my explanation, the employee said, "you have to do that online, we don't do exchanges in the store." I explained that I bought it there in that store and showed him on the box where it stated it could be exchanged at the store to which he replied. "Not at this store you have to do it online" ..... even though I was literally standing there with a replacement screen in my hand and would not make the exchange. So..more inconvenience and wasted time of going online, filling out forms, and waiting for a replacement screen to come in the mail. I am still shaking my head. To be clear, I am not blaming the employee, as the staff there are normally friendly and very helpful, he was simply following store policy. That being said, I try to shop local but it's episodes like this that make me wonder why I do. Verizon here we come.....

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AT&T Store - mobilephones - Updated May 2026

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