The eye doctor I saw was very nice, staff is all very nice too…read more They don't take uphp insurance which is unfortunate but still a good experience

Excellent service, knowledgeable and friendly staff, absolutely wonderful selection of frames!…read moreDoctor Ross is the best!

I regret not having "asked around" before scheduling with these people, as others tell me they have…read morehad similar experiences. I scheduled an appointment 2 months ago. When I got there, it "wasn't in the system" and so they were certain the error was mine (I know it was not). When they offered to reschedule, I was told I could only go to the Chassel office because that office accepts my insurance but the Baraga one no longer does. When I told them that was too far, they told me to "call back in a couple of months - they policy could change again". What a con and what a way to try to build a more remote practice.

upon completion of my contact eye exam that took 2 visits over 3 weeks, and 2 vacation days off of…read morework, for my contact prescription, i was given an eye glass prescription.? So, I as well as my contact provider attempted to obtain the perscription info to no avail, I was told "why didn't you ask for the contact prescription upon completion of the visit"...My answer was, "Thats all i was there for, why was i given anything else other than that" i was then told "we normally give them to you". To have the contact provided to contact them, I did that. Immediately. They then told them (the online contact provider) they would fax it to them, with no release from me, the provider explained that they would need the info first to start an order process they refused to provide that, and faxed the prescription to them regardless....for no reason, with no order started its pointless to fax it, i literally pleaded with them to assist me in this process as i live 1.5 hrs away and coming into the office during regular office hours would require a 3rd day off of work (pto) to remedy their obvious mistake...they refused!! flat out refused! i asked to leave a voice mail for the Doctor, I was told "your talking to her" i asked "is this Dr.Bauer?" the response was "no I'm the voice mail, we don't have a voice machine" with a short chuckle. needless to say the service here is a joke, the compassion is absent, and there is no understanding of patients particular situations. this was my first visit to this office, i will NEVER be back.

From the owner: At UP Eye Specialists we provide a range of eyewear and eyecare services, including:…read more * Complete Optical and In-Office Lab * Large selection of eyewear * Designer frames and sunglasses * Contact lenses * Custom lenses * Free adjustments

The best! Fast, courteous professional service with a smile. I had an emergency with my reading…read moreglasses, stepped on them, and the staff at Downtown Eye Care came to the rescue.

Kelly the office manager was extremely rude to me ive had multiple instances where the staff tells…read moreme that they are trying to help then do exactly the opposite. And treat me like garbage. The first time I had never been there before I had no idea where the location was coming from gladstone not a local here as I was a new patient I ended up being 10 mins late on my first exam trying to explain that I could not find the place even with GPS as the building has a few other business in it. The staff got very upset with me even with me calling ahead of time to try and find the place They acted as if it was a huge hassle to them The second instance I had made an appointment with them no problems with that but I then called to tryed to reschedule for later that day as I was a work and could not leave early I exalplaned to them that my work place was in Carney mi over an hour and a half drive hoping they could be understanding since I was willing to take that long drive agian they got upset when I asked if there was even a 10 min slot I could sneak into right before close they denied then told me that the next appointment would be in September months and months out. I then beg them to get me in so I could get my exam done now they then got angry with me said it was just not going to happen. Completely unwilling to work with me I understand its a business but the rudeness just continued. I ended up having no choice but to make the September appointment. And the 3rd and final problem i ran into. I bought two pairs of glasses at the business one was state aid the other was paid for in cash fully meaning one pair was free and I bought a back up pair just in case which cost $500. 2 years ago . Obviously there was no warranty anymore . 2 years down the road my state aid glasses are completely fine i love em..then the ones that cost $500 have a film that has been completely destroyed making the lenses unable to see out of at all. So I then today i called them asked if there was anything that could be done they were once agian rude they said I should have called sooner even after being told there's no damage on the frame nothing is broken its just the protective film Honestly, I hardly ever wore these glasses. The film just wore off over time. They now tell me I have to buy a new glass. I find it completely absurd that they could not switch my lenses or have protective coding removed I .I was not asking for new glasses i was not asking for anything that could not be done at the very least they werent even willing to look at them and see what they could do. Yes two years is a long time i should have called earlier , but to be treated like garbage for all three of these instances and then they sit there and tell me that they're trying to help me is absurd and foul!!! I'm sure they will comment and say how innocent they are and that all 3 instances were my fault But honestly , they were mean to me to the point to where I have made this humongous review. The Tone in their voice the lack of caring the lack of understanding and the overall Way the staff treated me. DO NOT GO TO THIS PLACE FOR GLASSES!!!

Fantastic experience! It was easy to make a pair of appointments for me and the Smokin'Hubster. The…read morelocation is easy to find and there's a big parking lot for it and the other shops in the area. Dr. Ron and the staff were very professional, felt that I was well taken care of by everyone. Super friendly and attentive, felt very comfortable in the office. The folks in the waiting area were friendly, too, which I feel speaks highly for the office. We both received good news that we didn't need new glasses (yay!) so we managed to save money, sort of. I'll take it!

Dr Ron was amazing! The entire staff is compassionate, friendly and professional. Thank you to…read moreall.